Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
3
Great Features
on October 14, 2016
Posted by: rgsw831
from Chicago, IL, United States
Gender:Female
I brought this coffeemaker three (3) months ago and the lid is already broken. I've been searching for a replacement. Other than the broken lid, I am thoroughly enjoying my new coffeemaker. Please advise where a new lid can be obtained.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 18, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m delighted to learn that you your coffee maker had been working out well, but I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
12 cup thermal carafe coffee pot
on October 15, 2016
Posted by: Mama Bear
from Maine, United States
Gender:Female
I love this coffee pot with the exception of the lid. Just after having this for a year the lid broke and now it is very inconvenient to pour and I have woken up to coffee all over my counter. I have had no luck with replacing just the lid. It is to bad as I would not buy this product again unless a replacement lid was available.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 18, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your carafe lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
My lid has broken. Can I get a replacement lid?
on October 15, 2016
Posted by: DSorensen
from Iowa, United States
My coffee maker is less than two years old and my lid has broken.
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 18, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your carafe lid needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
12-Cup Thermal Coffeemaker CM2035B LID
on October 16, 2016
Posted by: Sharon
from Maplewood, MN, United States
Gender:Female
Hi - we've had this coffee maker for about 10 months. The lid keeps breaking on the inside. We've fixed it twice with superglue - (I hate the thought of drinking steamed super glue!) This morning we woke up to coffee streaming down our painted white cabinets. The lid has once again broke- but now in two spots. Is it possible to get a new lid or even an entirely new carafe and lid. Otherwise the coffee maker works well, makes great STRONG coffee. And love the thermal since the coffee stays hot without tasting stale.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Love this product, BUT....
on October 23, 2016
Posted by: Leslie123
from Dayton, OH
Gender:Female
I recently cleaned it for the 3rd time since we've had it and now I have no display. It won't work at all and that's terrible on a Sunday morning. HELP!!!!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 25, 2016
Thank you for offering your feedback regarding your Black+Decker CM203B. I’m sorry to hear your coffee maker is no longer getting power. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Lid issues
on October 26, 2016
Posted by: Betsy
from Cincinnati, OH, United States
Gender:Female
I like the coffee marker with the exception that the lid is broken. How can I get a replacement?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 26, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear that your thermal carafe’s lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
A decent machine...a not-so-decent lid.
on October 26, 2016
Posted by: TiredOfTryingNicknames
from Houston, TX, United States
Gender:Female
I like the machine, I've never had issues with it. It's always worked as expected...but the lid is not great. The spout now barely opens when you depress the button to pour the coffee. You have to sort of...half-press it down, because pressing it fully causes the rubber piece on the spout to somehow close again, so only a trickle pours out. Also, when the carafe is less than three quarters full and you have to tip it more, the rubber in the spout closes and again...you only get a trickle. To avoid frustration, after the first cup I usually just take the lid off to pour subsequent cups. Part of the appeal of this machine is the vacuum sealed carafe that keeps coffee hot longer...but having to take the lid off to pour every cup after the first...really makes the vacuum seal non-existent. I can't seem to track down a way to get a replacement lid, so I guess I'm stuck with this until I find a new coffeemaker. Frustrating.
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 28, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m delighted to learn that your coffee maker was working well, but I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great coffee maker but LOUSY LID!
on October 26, 2016
Posted by: Lloyd
from Los Angeles, CA
Gender:Male
Exact same problem as others. Makes a great pot of coffee and stays hot for a long time, but the lid valve broke after about one month. Inside the lid is a poorly-designed mechanism that lifts the silicone stopper that seals the spout when you press the lever above the handle. The plastic piece that provides the link is too thin and cracks very easily. Would like to get a new lid or even just the lever piece on the inside. It really should be reinforced or re-designed!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 28, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com