Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
1
Thermal carafe does not keep coffee hot
on September 18, 2016
Posted by: Joel
from SF, CA, United States
Gender:Male
First cup is great. Second cup is warm, not hot. Third cup is lukewarm, in less than 20 minutes, not acceptable. This is either a broken carafe, or it is not even a thermal carafe but a faux one.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Great, until the lid broke
on September 24, 2016
Posted by: beving
Great product. Until the lid broke.................
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 26, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad your coffee maker was working great initially, but I’m sorry to hear that your carafe’s lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
One Little Flaw Spoils The Coffee
on September 25, 2016
Posted by: Papergurrl Epsom NH
Gender:Female
I've had mine for a while, and love everything but the cap.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 26, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad that you’ve been satisfied with your coffee maker, but I’m sorry to hear about the issue with the cap. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Like the pot, but...............
on September 28, 2016
Posted by: Choch
from Florida, United States
Gender:Male
Like many other reviews, lid on my pot is broken and I can find no replacement. Company should address this issue!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 29, 2016
Thank you for offering your feedback regarding your Black+Decker CM203B. I’m sorry to hear that your carafe lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Loved this coffee pot, until the lid broke!
on October 5, 2016
Posted by: dbabson75
from North Carolina
Gender:Female
This coffee pot has been great until the lid broke. It can be difficult to clean as well, but I would recommend this if a replacement lid could be easily found. I definitely don't want to buy a whole new pot, but it is looking like that is what I will have to do.
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 11, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m delighted to learn that you love your coffee maker, but I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
design flaw
on October 6, 2016
Posted by: mike of cafe
from chicago
Gender:Male
My lid broke as well, now it is all but useless. Plastic part should be available to replace for pennies but i cannot fin it
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 11, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your coffee carafe's lid has broken, but I'm happy to advise the replacement is preparing to ship via UPS. If you need further assistance, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Broken Carafe Lid
on October 7, 2016
Posted by: Lore
from Portland, OR, United States
Gender:Female
This coffee maker has been great up until the lid on the carafe broke. Another issue is that sometimes, without warning, coffee will flow outside of the carafe making a huge mess. I'm not exactly a morning person and this issue has made me late to work more than a few times.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 12, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad to hear your coffee maker was working out great, but I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Keeps coffee hot for hours
on October 14, 2016
Posted by: Linc
Have been using this for two weeks , only complaint is the clock doesn't light up enough, the background is black, so is the clock. I need a flashlight to program it.
But keeps the coffee hot for four or five hours !
But keeps the coffee hot for four or five hours !
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com