Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
4
Carafe Lid breaks
on August 14, 2016
Posted by: scooter
from Dallas, TX, United States
Gender:Male
Great coffee maker but the lid is weak. I can not find a replacement lid anywhere.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 16, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear that your carafe lid is not working. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Keeps coffee hot - lid needs improvement
on August 16, 2016
Posted by: koenig
Gender:Male
Great coffee maker and carafe for keeping coffee hot. But, I agree the lid is weak as mine broke also. How do I order a replacement lid?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 19, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad your coffee maker has been working out great, but I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great coffeemaker, faulty lid
on August 16, 2016
Posted by: MichelleH
from Terrell Hills, TX, United States
Gender:Female
I have owned the CM 2035 less than 6 months and like it over the more pricey coffeemakers we've owned in the past. Like everyone else, I'm having trouble with the lid. I'd gladly purchase a replacement if it were available. I hate to have to buy a new (and different) coffeemaker, but I'll have to if I can't get a replacement lid.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 19, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear about the issue with your lid not working. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great coffee maker, weak lid on carafe
on August 20, 2016
Posted by: Charles
from Festus, MO, United States
Gender:Male
The best coffee maker we found but the carafe lid is weak in design. Before discovering this flaw we bought several more as gifts. B & D has honored the warranty and replaced the whole unit but the lid is broken again and will not dispense. A person would think with such an obvious flaw a redesign of the lis would be in order or at least available as a replacement part.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 23, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear about the issues you’ve experienced with your carafe lids. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Broken Lid
on September 10, 2016
Posted by: Brooksie
from Florida, United States
Gender:Male
Great coffee maker but poor design on lid as it stopped functioning. No replacement found on their own site. Sad !
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 12, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad your coffee maker was working great initially, but I’m sorry to hear that the lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Cheap aluminum carafe / bad lid
on September 15, 2016
Posted by: Oliver
from PA, United States
I initially thought this coffee pot was great, however, when the lid broke I ordered a new one. When I received it....the pot was hollow aluminum and did not keep coffee hot at all. Returned that one for another one...Same thing....hollow aluminum. I give up....still using it with the broken lid, searching for a new coffee maker and will never buy B&D coffee pot in the future.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 20, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your carafe lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Love the features but my carafe lid broke
on September 16, 2016
Posted by: Dmill712
from Pulaski, NY, United States
Gender:Female
I bought this coffee maker because it had all the features I wanted but the lid stopped working and I can't find a replacment part.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 20, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your carafe lid has stopped working. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Broken lid renders this unusable
on September 16, 2016
Posted by: Sad former coffee drinker
from Virginia, United States
This pot was great until the inner workings of the lid broke. On random days, coffee cascades down the outside of the pot and seeps all over the counter and floor. It's a huge mess, a disappointment, and a waste of coffee. Fresh-brewed, hot coffee is one of the few consolations of getting up so early, and I can't count on this now.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 20, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your coffee maker has been overflowing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com