Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
4
Love the pot, but lid is broken
on August 7, 2016
Posted by: Juliet1764
from Savannah, GA
Gender:Female
Love the coffee pot, keeps the coffee hot forever. But the lid tab broke. Was able to still use the little bit of tab still left on to dispense coffee, but now the plunger broke away from the lid and will not dispense coffee anymore. Have to take the whole lid off to pour coffee. Cannot find a replacement lid and don't need/want to buy a whole new carafe. Anyone know where I can find a new lid?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 9, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear that your carafe’s lid has recently stopped working. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Lid broke
on August 7, 2016
Posted by: Cathie
from Hailey, ID, United States
Gender:Female
I bought the coffee pot about 6 months ago now the lid has broken. Where can I find a new lid???????????????????????????
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 9, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear that your lid has broken after several months of use. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great Customer Service
on August 9, 2016
Posted by: BenH
from Iowa
Gender:Male
[This review was collected as part of a promotion.] Like many others, we really liked this product (aluminum pot, easy to use, reasonable price, etc) until the lid broke. It appears to be a great product with one weak part. Customer service did respond quickly and sent a replacement for free. Therefore, I am increasing my rating from 1 star to 4 stars. We are about to purchase another kitchen appliance and Black & Decker will be back at or near the top of what we will be considering.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Unreliable product
on August 9, 2016
Posted by: KOHinspect
from Bellingham, WA, United States
Gender:Male
We bought model CM2035b only a few months back. First it leaked all over the counter. My wife worked around that. Now the carafe lid leaks like a sieve. I went to the B&D recommended parts supply and it says neither the lid or the carafe are available.....this on a coffee maker we bought in the past six months? That is ridiculous and unacceptable customer service, talk about not standing behind a product. Can the company resolve this matter? Maybe B&D should stick with consumer power tools, I think the company does better with those.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Cover broke after 4 mos/
on August 9, 2016
Posted by: tomg
from Coventry, RI, United States
Gender:Male
The cover broke and the coffee comes out very slow. Doesn't keep coffee hot very long.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 11, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear that your carafe’s lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Keeps the coffee warm for hours!
on August 9, 2016
Posted by: MIkeFromNC
from Davidson, NC
Gender:Male
This is a good thermal coffeemaker. The downside is that after a less than a year the little tab to pour the coffee out broke, I super glued it but within a week it broke again. It needs a sturdier lid, but all in all a good coffeemaker for the price.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 11, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear about the issue with your carafe lid. The satisfaction of our customers is vital to us, and I'm happy to advise your replacement is preparing to ship via UPS. If you need further assistance, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great coffee pot, terrible lid
on August 10, 2016
Posted by: HarmansInHarmony
from Florida, United States
Gender:Female
We got this coffee system for our wedding and we loved it bc it brews 12 cups and keeps our coffee hot for hours. Perfect for entertaining! But only a few months in and the lid broke, just like all other reviewers. We can't seem to find a replacement lid or carafe.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 11, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad you’ve been so satisfied with your coffee maker, but I’m sorry to hear the lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great, but...
on August 13, 2016
Posted by: Edmcleodjr
from Raleigh, NC, United States
I love this coffee maker, but like others have said, the trigger on the lid snapped. Actually, this has happened twice. After the first time, I purchased a new carafe just to get a new lid, because I couldn't see any way to purchase a lid only. I don't want to go to that expense again. I'd purchase more lids, though, because I love the coffee maker. Wish the lid could be redesigned to be more sturdy.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 16, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad your coffee maker was working great initially, but I’m sorry to hear the carafe lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com