Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
4
I like it!
on July 30, 2016
Posted by: Sisters
from Kennewick, WA, United States
Gender:Female
We have had ours for about six months and like so many others, the lid does not work! Other than that we have very favorable feelings about it. We bought it for the insulated carafe feature and looked long and hard to find one.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 3, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad that your coffee maker has been serving you well, but I'm sorry to hear about the broken carafe lid. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Nice Coffee Maker
on July 31, 2016
Posted by: jgjacobs
from Niagara Falls, NY, United States
Gender:Male
I bought this coffee maker a few days ago and it seems like a great product. The display does not light up, which makes it hard to see, should it light up? I read some of the reviews and am a little concerned about the lid, and how to get a new one if it breaks.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Works well except for the lib
on August 1, 2016
Posted by: whmaxwell
from Alpharetta, GA, United States
Gender:Male
Lid broken after exactly one year of use. Hopefully I can figure out how to get it resolved under warranty!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 3, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear that your lid needs to be replaced. The satisfaction of our customers is vital to us, and I’d like to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Love it but the lid is broken
on August 3, 2016
Posted by: Marc
from Orlando, FL, United States
Gender:Male
We have had this product for less than a year. Love that it keeps coffee hot but the lid is broken, it leaks coffee out slowly when pouring or at times does not allow coffee to come out. It is under warranty but not sure how to get it replaced. Please help. Otherwise love the coffee maker
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 4, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m delighted to learn that you love your coffee maker, but I was sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Great coffee pot until...
on August 4, 2016
Posted by: Coffee lover
from Billings, MT, United States
Gender:Female
The coffee pot was great until the lid broke. Like other reviews have stated, the thumb tab broke and coffee won't pour without unscrewing the lid. Where can I get a new lid?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 4, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your lid is no longer working. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Worth the money.
on August 4, 2016
Posted by: Laura222
from Concord, NC
Gender:Female
I purchased this coffee maker for my husband about 6 months ago. And how he loves his coffee! Its a great maker of coffee, but I too have the same problem as others. The lid also broke on ours and I really don't want to purchase another coffee maker at this time. I was willing to replace the whole thermal carafe, but I can't even find the replacement for it. I would greatly appreciate if someone could help me out with this. Thank you kindly.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 9, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m happy that your coffee maker has served you so well, but I’m sorry to hear that the lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great coffee maker but...
on August 6, 2016
Posted by: Gigi
from Beverly Hills, FL, United States
Gender:Female
I love this coffee pot but within a month of having it the carafe lid broke so I cannot pour the coffee without removing the lid entirely - after reading the other reviews it seems this is an issue you have with this product - can you please advise?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 9, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear that your carafe’s lid needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
coffee overflows
on August 6, 2016
Posted by: PHYL 43
from Alberta, Canada
Gender:Female
Searched for a stainless steel carafe coffee maker and bought this one. Every time I make coffee the coffee overflows onto the counter. I have tried with a filter, without a filter, various grinds of coffee and the results are the same. The filter compartment fills up with water plugs off and overflows. A messy result!!!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 9, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear that your coffee maker has been overflowing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com