Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
2
Another lid problem
on June 27, 2016
Posted by: Mhwilliams
from Portland, OR, United States
Gender:Female
It seems like this is happening to a number of people. The thermal carafe is great, but now the lid doesn't work and you have to remove it to pour a cup of coffee. Which kinda defeats the point of a thermal carafe. If they fixed this, I'd rate it a five star product.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 28, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear that your coffee maker’s carafe lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
terrible top
on June 28, 2016
Posted by: cyndim
Gender:Female
love the carafe, coffee maker is reliable, as long as you make sure the carafe is fully engaged underneath the basket then there are no issues except----the lid broke within the first month to where the coffee only dribbles out of the spout. sometimes you can jiggle the button and get the pour to be alright for awhile but it is a terrible design and now the top stays clogged by the interior piece and it blocks the flow from the maker so coffee flows down the sides instead of into the carafe!!! have jiggled the button again and the interior piece has now broken loose....do not recommend this maker due to the flawed top
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 28, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your carafe’s lid has stopped working properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
excellent product !
on July 9, 2016
Posted by: luca
from Montréal, QC, Canada
Gender:Male
They say cord storage ! How does it work ? i was not able to push the cord inside , how im i suppose to do it ? i dont want to force anything thanks !
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Another Lid Issue
on July 13, 2016
Posted by: Sean1000ml
Our carafe lid has broken as well. First the thumb piece, although it still worked. But, now the entire inner parts have broken loose so the filter spring/release is never engaged and coffee only pours over the filter basket onto the counter. I really just want to know where to get a replacement lid.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 14, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your coffee maker’s lid is broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great coffee maker but the lid broke....
on July 16, 2016
Posted by: Jonmuse
from Bethel Park, PA, United States
Gender:Male
Purchased this coffee maker a little over a year ago and have been generally pleased but but now the push button on the lid no longer works and we have to remove the lid to pour. Are replacement parts available?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 18, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear about the problems with your carafe lid. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Lid is broken!!!!
on July 16, 2016
Posted by: Hemmy
from Maine, United States
Gender:Male
Great Coffee maker but now the lid is broken and you can not get the coffee to pour out with out removing the lid on the carafe and open pour the coffee out.Put the lid back on the keep the coffee hot.I would not recommend this product.Seems like a simple fix and is a common problem with this coffee maker.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 18, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear that the lid for your carafe is not working properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Like everything but lid broke
on July 18, 2016
Posted by: Jonesco51
from Grand Junction, CO, United States
Gender:Male
Thought the pot was great until lid started leaking, then the lid broke, yes I would recommend, but with reservations. Also where can I get a new lid?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 21, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear about your broken carafe lid. The satisfaction of our customers is vital to us, and I’m happy to advise your replacement is preparing to ship via UPS. If you need further assistance, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Keeps the coffee hot!
on July 26, 2016
Posted by: Bo O
from Ohio
Gender:Female
I purchased two of these coffee makers;one for my home and one for our office. The lid has broken on the one I have at home, where the switch is to allow the coffee to pour out and I have been looking for a replacement lid for several months. I am also looking for a second carafe for the one I purchased for the office. Would someone be able to assist with either or both of these? I really like the brewers. As long as the lid is in tact the coffee remains hot until near the end of the work day. It does take a long time to brew.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 28, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear about your broken carafe lid. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com