Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
4
Keeps coffee warm and tasty without cooking it
on May 1, 2016
Posted by: Charlotte
from Chesapeake, VA, United States
Gender:Female
Brought 1 a year ago and love the coffee it brews, but the carafe lid broke at 11 months and was not able to purchase another lid, so bought another coffee maker; Still would like to purchase a replacement lid.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 3, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. We’re glad that you’ve been satisfied with your coffee maker, but we’re sorry to hear that the lid has broken. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Broken Lid - release lever
on May 3, 2016
Posted by: Rich77
from So Calif
Gender:Male
Apparently the lid is an issue that needs to be re-engineered. I contacted the email help line, explained my issue, received a response within hours, completed their questions and again, there was a quick response. 'Your Opinion Matters (Spectrum)' resolved my problem quickly and completely - They actually did way more than I hoped, expected or imagined. For that reason alone, I'd purchase a Black + Decker product again.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Broken lid
on May 10, 2016
Posted by: shakes in Mpls
from MN, United States
The lid lasted about 3 months. Anywhere to find a replacement? I bought on for the lunch room at work and for home.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 12, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that your thermal carafe lid has broken. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Leaky!
on May 15, 2016
Posted by: NurseNugget
from Toronto, ON, Canada
Gender:Female
Unfortunately, my coffee maker leaks 80% of the time, as the coffee brews. It is frustrating to brew a pot and find half of the coffee on the counter :(
Will have to replace it.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 16, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that your coffee maker has been overflowing coffee when it brews. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Lid stops working
on May 15, 2016
Posted by: Aloha
Gender:Female
In less than one year the lid cannot pour. The lever will not not open.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 16, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that the carafe lid has stopped working. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Stops Brewinf
on May 16, 2016
Posted by: DMont
from ND, United States
Gender:Male
I would give this coffee maker a 5/5 easily if it wasn't for the fact that I have to constantly monitor whether the thing is actually on. I push the brew button...it brews 1cup, turns off and we repeat the cycle 6 more times. It becomes a very damp tasting batch with over extracted beans by the sixth click. I plan to replace soon and have always had BD makers and am questioning if I will continue patronizing your products.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 18, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. We’re glad that your coffee maker was working out well at first, but we’re sorry to hear that it has stopped brewing. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
love the coffee maker but... problems with the lid
on May 25, 2016
Posted by: smilesnsea
from Gig Harbor, WA, United States
Gender:Female
Nothing is better then waking up to 12 cups of fresh brewed hot coffee and having it stay warm in its own craft! Having said that ... We love the coffee maker but have had numerous problems with the lid and pouring. We now take the lid off when pouring a cup of coffee.... it would be the best if the lid was working
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 26, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear about the issues you’ve been experiencing with the thermal carafe lid . The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Good coffee maker, horrible lid
on June 24, 2016
Posted by: Lou20
from western Massachusetts
Gender:Male
The lid was always a little temperamental, then the thumb button broke. The lid would still pour, you just couldn't shut it off. Now it won't pour, you have to remove the lid to pour a cup of coffee. I haven't seen where I could buy a new carafe or lid.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 28, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear about the broken carafe lid. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com