Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
3
Unit turns off!
on April 18, 2016
Posted by: John Wi
from Pewaukee, WI, United States
Gender:Male
2nd one to do this. I get awesome coffee for a couple months, then the unit stops auto brewing and turns OFF. Must manually turn it back on every 45-50 seconds. Frustrating as exact problem replicates. I clean the unit regularly, still the stopping issue is beyond frustrating. HELP!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 20, 2016
Thank you for sharing your feedback regarding your Black+Decker CM203B. We’re sorry to hear that your coffee maker has stopped brewing properly. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
lid broken
on April 20, 2016
Posted by: churba71
from Miami, Florida, Estados Unidos
Gender:Male
Good afternoon
I bought a black & decker coffee and coffee lid Part # cm2035-03 has broken me.
I want to know where I can get a replacement lid.
I welcome your comments
I bought a black & decker coffee and coffee lid Part # cm2035-03 has broken me.
I want to know where I can get a replacement lid.
I welcome your comments
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 20, 2016
Thank you for sharing your feedback regarding your Black+Decker CM203B. We’re sorry to hear that your coffee maker has stopped brewing properly. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Broken Lid
on April 21, 2016
Posted by: sdwar
from denver
I ended up with a broke top on my carafe that caused coffee to leak all over my counter and floor when brewing. I too would like to know how to get a replacement or to know if there are any solutions here!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 22, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. We’re sorry to learn that your carafe lid has broken. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Broken lid
on April 24, 2016
Posted by: Anie
I really like this unit. My lid has also broken and cannot find a lid. Can you please add those to you replacement parts?
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 25, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that your thermal carafe lid is no longer working. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Limping Along with Broken Lid
on April 25, 2016
Posted by: Tom E
from Tacoma, WA, United States
Same issue as many others...broken lid, but still making good coffee. At the B&D parts site, the CM2035B is not even listed, and I see dozens of coffee makers with parts that are obsolete (can't be ordered).
I opened up the lid to see if I could fix it, and I can see that the broken part was certainly not designed to last...narrow plastic neck on the pouring lever.
If I can't get satisfaction, I'll not buy another B&D maker.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 25, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that your coffee maker’s carafe lid has broken. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great except for the carafe lid
on April 25, 2016
Posted by: Nate
from Jacksonville Beach, FL, United States
Gender:Male
It probably would be one of my favorite coffee makers if it weren't for the carafe lid. I would not recommend it because the carafe lid started not working correctly and let water spill all over the counter top. Also when you push the little button to let the coffee come out into the cup also stopped working.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 27, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. We’re glad that your coffee maker was working out well, but we’re sorry to see that the lid has broken. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Unit shutting off
on April 26, 2016
Posted by: Forget the nickname
from Canada
We bought this unit Nov 7. 2015. This month it stopped working properly. It shuts itself off about 1 minute into the brewing process. I have checked, there is nothing that I can find that is causing this. The unit is clean and has not been abused in any fashion. I am most unhappy with this unit and would like to know what can be done about this issue.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 27, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that your coffee maker has stopped brewing properly. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
I like this coffeemaker, but. . .
on April 28, 2016
Posted by: granada_girl
from Garland, TX, United States
Gender:Female
I've used this coffeemaker for a year and a half. I like the idea that the carafe keeps the coffee warm for several hours without giving it a burnt taste. But today the carafe lid broke and I'm finding that I can't order a replaceent part online. The lid is kind of essential to keeping the coffee warm.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 29, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. We’re glad that you’ve been happy with your coffee maker, but we’re sorry to hear that the lid has broken. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com