Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
3
Great coffe pot, terribly made lid
on March 28, 2016
Posted by: Need a working lid
I love this coffee pot, and like so many others have experienced here, the lid no longer works. The small plastic part inside the lid that controls the button cracked and cannot be glued back together, and I cannot find a replacement lid anywhere.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 28, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that your carafe lid no longer works. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Like the coffeemaker, but lid is subpar
on March 28, 2016
Posted by: earl
from Maryville, TN, United States
Gender:Male
I've had the CM2035B for about a year. I like most of the features and it makes very good coffee. However, the lid broke a couple of months ago and I have not been able to find replacement parts. Can you help?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 31, 2016
Thank you for sharing your feedback regarding your Black+Decker CM203B. We’re sorry to learn about the issue you experienced with your carafe lid breaking. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
good coffeemaker, lid not so much
on March 29, 2016
Posted by: earl
from Maryville, TN, United States
Gender:Male
I've had the coffeemaker for about a year. makes very good coffee and most of the features are nice. However, a few months ago the lid broke. Where can get a replacement?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 31, 2016
Thank you for sharing your feedback regarding your Black+Decker CM203B. We’re sorry to learn about the issue you experienced with your carafe lid breaking. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Broken Lid
on March 31, 2016
Posted by: Erineggers
from Boston
Gender:Female
I bought this a few months ago and liked it until the lid broke and I can't find a replacement.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 31, 2016
Thank you for sharing your feedback regarding your Black+Decker CM203B. We’re sorry to hear that your carafe lid has stopped working so soon. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Coffee pot lid broke - can't find replacement
on March 31, 2016
Posted by: Stan H
from Hamden, CT, United States
Anyone know where I can buy a replacement carafe for this coffee maker?
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 5, 2016
Thank you for sharing your feedback regarding your Black+Decker EHC750BD. We’re sorry to learn that your bowl has broken. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Did make great coffee till button on lid broke :(
on April 2, 2016
Posted by: Seashel
from Winnipeg, MB, Canada
Gender:Female
I brought my coffee maker about 7 months ago ,it was wonderful .every morning I woke up it was brewed at right time and steamy hot.Then last night after supper the btton broke Omg ...So today I was looking for replacement pot or lid I could buy to fix my problem .If anyone has any ideas let me know Thanks ,
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 5, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that your carafe lid has broken. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Broken lid seems to be a common issue.
on April 6, 2016
Posted by: denniskd
from Nashville, TN, United States
Gender:Female
I have had this coffee maker for about 9 months, and I absolutely loved it until this morning when I couldn't get the coffee to pour. Upon further inspection, I found that there is a crack in the lid lever, so I now have to remove the lid to pour my coffee, which defeats the purpose of the vacuum sealed carafe. Every other aspect of this coffee maker is amazing, hence two stars instead of one. (And if I could get a replacement lid, I'd give it a full five star rating.)
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 7, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that your carafe lid is broken. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Loved this thing until the lid broke.
on April 14, 2016
Posted by: Cuppa Joe S
from Atlanta, GA, United States
Gender:Male
I loved this coffee maker until the pour lever on the lid broke. At first it just stopped pouring with the lever which I could live with but now the lever has completely broken off and there's a huge hole where it used to be. Now the coffee goes cold in a couple hours where it used to stay hot for most of the day. Sure would like to find a replacement part for it.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 14, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that your carafe lid has stopped functioning properly. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com