Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
4
Would be 5 except... the lid
on March 19, 2016
Posted by: DeJa
from Murfreesboro, TN, United States
Gender:Male
Have enjoyed this coffee maker for a while, brews consistently good coffee IF, the grind is not too fine. Thermal Carafe keeps the coffee at a suitable temp for quite some time. However, the weak point is the lid. (As pointed out by many others here.) I can no longer pour with the lid on because the plastic release is cracked and will not work. I really like this product and would buy 2 or 3 replacement lids, if they were offered. (very hard too find a 12 cup metal thermal carafe paired with a good coffee maker.)
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 21, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that your carafe lid needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Love the carafe
on March 19, 2016
Posted by: SilverHippie
from Western PA
Gender:Female
We have had this pot for a while now, love it except the lid no longer functions. Love the carafe, love the fact that I can get my hand in the pot to clean it and love the 1-4 cup heater. How do we get another lid?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 21, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re glad that you love your coffee maker, but we’re sorry to hear that your carafe lid has stopped working. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Could be better
on March 22, 2016
Posted by: llhannan
from California, United States
Gender:Male
Had this coffee pot for a little over a year. Works very good but like a lot of people the lid broke. Without a replacement available it's very doubtful I'd replace it with another Black and Decker.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 23, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that your carafe lid has stopped functioning. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great Coffee
on March 23, 2016
Posted by: Link
from Florida
Gender:Male
We've had our coffee pot for one year but the pour button on the lid does not work. Is there replacement tops or carafes available?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 24, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that your carafe lid isn’t working. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great pot but lid push tab broke after 2 wks
on March 25, 2016
Posted by: tara
from Bonita Springs, FL, United States
Gender:Female
The coffee stays warm for hours without having to worry about turning off the coffee maker. The coffee comes out pretty good. My only issue is that the push tab on the lid is very flimsy and broke after minimal use. We're still able to use it with a broken push tab.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 25, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re glad that you’ve been pleased with your coffee maker, but we’re sorry to hear about the issue with the carafe lid breaking. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can best serve you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
love it....except the lid
on March 25, 2016
Posted by: Lori
Bought this a little under a year ago. Love the coffee maker but as I see quite a lot of people are having trouble with the lid...and so am I. I need a replacement lid and can not find one anywhere!!!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 28, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that your carafe lid has stopped working. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great pot, lid a problem
on March 27, 2016
Posted by: SZonanRV
from Port St Lucie, FL, United States
Gender:Female
Ive been using the pot for quite a while, even bought the exact pot for our RV. I'm disappointed that the lid stopped functioning. Even more disappointed that it seems to be a recurring problem, based on other reviews.
If a replacement isn't available, I would not buy another.
If a replacement isn't available, I would not buy another.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 28, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry to learn about your frustration with your carafe lid breaking. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
My Machine Will Not Turn On
on March 27, 2016
Posted by: BillyKlu
from Washington, DC, United States
Gender:Male
After a few months, my machine no longer turns on at all.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 28, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that your coffee maker has stopped getting power. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com