Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
4
great wxcept for that lid!
on March 2, 2016
Posted by: Captain
from California, United States
Gender:Male
worked great at first, still works but lid lift handle does not operate anymore
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 3, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that the lid for your carafe is no longer working. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
need new lid please
on March 3, 2016
Posted by: pattycakes
Gender:Female
how do we order a new lid for this coffee pot?
makes good coffee
makes good coffee
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 7, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. We’re happy that the coffee maker has been making good coffee, but we’re sorry to hear that the lid has stopped working. The satisfaction of our customers is vital to us. We’re happy to report that your order is getting ready to ship via UPS. You will receive an email with a tracking number. If you need any further assistance, please contact us at youropinionmatters@spectrumbrands.com so we can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
nice warm coffee
on March 5, 2016
Posted by: jeff3125
from Charlotte, NC, United States
Gender:Male
The carafe does keep the coffee warm but the lid is very fragile. The lid broke early in it's life and I cannot find a replacement
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 7, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that the carafe lid has broken. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Large thermal carafe
on March 5, 2016
Posted by: Jacs
from Minnesota, United States
Gender:Female
Unfortunately just like so many others the lid on my carafe no longer works, coffe dribbles all over when I press the button. I need a replacement. I really like the size of the thermal carafe.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 7, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. We’re sorry to learn that your thermal carafe lid has been dribbling. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Broken Lid
on March 11, 2016
Posted by: Kcbraan
from South Carolina, United States
Gender:Male
Great coffee maker. . However, the lid is broken. Is it possible to get a replacement?
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 14, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that your carafe lid has broken. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Need a replacement lid
on March 15, 2016
Posted by: Lphang
from Fremont, CA, United States
I also have a broken lid that i am trying to replace. No one seem to sell the replacement lid
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 16, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that your thermal carafe lid has broken. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Poor functionality - Overflows every single time
on March 15, 2016
Posted by: GrittyCoffeeLady
Gender:Female
While the coffee from the pot tastes good, and stays warm long enough, it is frustrating that with every single full 12-cup pot that I brew, the brew basket overflows causing grounds to end up in my coffee.
I have tried multiple different filter types, bigger filters, putting less coffee in the basket, always the same result. I even tried descaling (although it's done this from brand new on day one) and that had no success. I don't even consider using the "sneak-a-cup" feature.
The only way to stop the over flow is to brew about 6 cups, turn the power off long enough for the excess water to flow into to the pot and then resume power.
The coffee does not flow into the pot fast enough to keep up with the Evenstream Showerhead.
I have tried multiple different filter types, bigger filters, putting less coffee in the basket, always the same result. I even tried descaling (although it's done this from brand new on day one) and that had no success. I don't even consider using the "sneak-a-cup" feature.
The only way to stop the over flow is to brew about 6 cups, turn the power off long enough for the excess water to flow into to the pot and then resume power.
The coffee does not flow into the pot fast enough to keep up with the Evenstream Showerhead.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 16, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that your brew basket has been overflowing. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great machine but bad carafe button
on March 17, 2016
Posted by: David C
from Tarpon Springs, FL, United States
Gender:Male
Noticing a trend as button broke on carafe. Duper glued it back together twice (less than a year old) first break made coffee go everywhere except carafe. This last break made me finally get manual to search model for new button. Way to order?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 17, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that your lid is not working properly. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com