Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
1
Won't brew an entire pot!
on February 12, 2016
Posted by: MissLissa
from Kitchener, ON, Canada
Gender:Female
I brought this unit in September 2015, at first I thought it was great. fast forward 5 months later and the unit will not brew an entire pot. The Machine shuts off as if the brew cycle has been completed. Sometimes only after brewing 1 cup. The only way to get a full pot is to stand close to the machine and keep pressing the brew button. Not impressed that it takes me over an hour to brew a pot of coffee that isn't even all that hot by the time you get to enjoy it. So disappointed. Unfortunately, I cannot find my receipt so the store will not return it.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 15, 2016
Thank you for sharing your feedback regarding your Black+Decker CM203B. We’re sorry to hear that your coffee maker has stopped brewing properly. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Like the coffee maker, the carafe is another matte
on February 15, 2016
Posted by: jimbo
from Lancaster, PA, United States
Gender:Male
The coffee maker works just fine, but the lever on the carafe broke and I cannot find replacement carafes or lids.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 15, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that your carafe lid has broken. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love this coffee machine
on February 15, 2016
Posted by: Goody
from NJ, United States
Gender:Male
We bought this about 8 months ago, we like the way it brews and keep the coffee warm . The lid to the coffee urn has broken though, It will no longer open when you press the button to pour the coffee.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 17, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that your carafe lid has broken. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Carafe Lever broke within one week
on February 23, 2016
Posted by: hfunderburke
from Southport, NC, United States
Gender:Female
I love this coffeemaker, but the lever on the carafe lid broke.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 24, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that your carafe lid is not working properly. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
good coffee, faulty lid
on February 28, 2016
Posted by: Ellen
from Wisconsin, United States
Gender:Female
We bought this coffee maker about a year ago. It brews good coffee but the lid has broken. How do we get a replacement lid?
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 29, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that your carafe lid has broken. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great except for what's been said.
on March 1, 2016
Posted by: Tharrington
This coffee maker has worked great for me. I love the stainless steel carafe. But, as mentioned multiple times, the carafe lid broke and pouring the coffee is quite difficult now.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 2, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that your carafe lid has broken. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Plastic odor and taste unacceptable
on March 1, 2016
Posted by: Luke
from Tampa, FL, United States
Gender:Male
I was excited about this coffeemaker. I followed the instructions as provided, but after several uses there is still a strong plastic odor and taste in the coffee. Obviously I'm concerned about what harm this could be doing to my health long term. I will be attempting to return it. Apparently near boiling water and soft plastic parts are not a good combination. Black and Decker should be able to do better.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 2, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry to hear about the issues you experienced with the odor and flavor of your coffee. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Same problem - lid broken
on March 2, 2016
Posted by: Bob B
from Stuart, FL, United States
Gender:Male
I have the same problem others have mentioned. The lid mechanism has fragile plastic parts which break. After a short while, pressing the button dispenses little or no coffee. They should at least offer a replacement carafe (or lid) for sale.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 2, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that the carafe lid has stopped functioning. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com