Customer reviews from blackanddecker.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
2.6
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
9
4 Stars
7
3 Stars
7
2 Stars
13
1 Star
17
38%of customers recommend this product.
(
15 out of
40)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
2
Leaks when pouring
on December 3, 2022
Posted by: Jenni549
from Springfield Illinois
I purchased this coffee maker a few months ago and after a few uses it started to leak when pouring. Is there a replacement lid that would solve this problem? Other than that it’s fine, but I don’t like the mess it makes and the need to always have a towel handy.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Maria, Social Media, January 11, 2023
Hello Jenni.
We appreciate your feedback on the Coffeemaker and are sorry to hear about the issue. This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email me at wecare@sbdinc.com and reference case #6308780.
Thank you, Maria BLACK+DECKER Social Rep.
We appreciate your feedback on the Coffeemaker and are sorry to hear about the issue. This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email me at wecare@sbdinc.com and reference case #6308780.
Thank you, Maria BLACK+DECKER Social Rep.
Written by a customer while visiting blackanddecker.com
Customer Rating
4
Works well, drips
on February 19, 2023
Posted by: morning coffee
from Georgia
We've used this coffeemaker for several years. It does its job and is easy to program.
Unfortunately, the lid now has a crack (under normal use). Thus far it is still useable, which is a good thing because replacement lids are out of stock, which does not bode well.
Unfortunately, the lid now has a crack (under normal use). Thus far it is still useable, which is a good thing because replacement lids are out of stock, which does not bode well.
I would recommend this to a friend!
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Stopped brewing after one month
on June 17, 2023
Posted by: John2023
from Oklahoma City OK
Stopped brewing after one month of use. Always had great luck with B&D coffee makers. Broke our old glass carafe so we upgraded to thermal one and am now regretting it.
Response from blackanddecker.comBy Michelle, BLACK+DECKER ® , June 21, 2023
Hello John2023. Thank you for taking the time to provide your feedback. I am sorry that you had a negative experience with the CM2035B Coffee Maker. I would like to assist you with getting in contact with our Customer Service Team that manages this product. Please send an email to WECARE@sbdinc.com and reference ticket #7436711 so we may have all information available from your review. We may require additional information before we are able to forward your case to the appropriate customer service team for this product.
Written by a customer while visiting blackanddecker.com
Customer Rating
3
Dripping lid when pouring a cup
on July 20, 2023
Posted by: Bryan304
Good coffee maker. Owned for 3 months and the carafe leaks so bad you must pour your cup of coffee over the sink. We have cleaned the carafe and lid with no improvement.
Response from blackanddecker.comBy Michelle, BLACK+DECKER ® , July 21, 2023
Hello Bryan. Thank you for taking the time to provide your feedback. I am sorry that you had a negative experience with the CM2035B Coffee Maker. I would like to assist you with getting in contact with our Customer Service Team that manages this product. We will be reaching out to you with the email provided to assist you further.
Written by a customer while visiting blackanddecker.com
Customer Rating
2
Tired of the spills
on August 29, 2023
Posted by: Novahill76
from Ohio
This pot leaks all over my countertop every time I pour a cup of coffee, drives me nuts!
Response from blackanddecker.comBy Thanks, Deeris BLACK+DECKER, Thanks, Deeris BLACK+DECKER, August 31, 2023
Hello, I appreciate your feedback on the Model CM2035B and I'm sorry to hear it leaks when you pour a cup of coffee. Your satisfaction is our top priority. We will be reaching out to you with the email provided to assist you further.
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Mold!
on November 7, 2023
Posted by: Jess78
Perfect UNTIL the carafe lid gets FULL of mold. Buyer beware!!!
Response from blackanddecker.comBy Thanks, Deeris BLACK+DECKER, November 8, 2023
Hello Jess78, your feedback is valuable as we consider every piece of feedback we come across. We have documented your comments and sent them to our product team for review and future consideration. It is feedback like yours that allows us to make improvements.
Written by a customer while visiting blackanddecker.com
Customer Rating
2
I need a better carafe
on August 11, 2024
Posted by: Chris_S
from Saint Louis
I don’t think that the carafe is vacuum sealed. After hand washing, the inner “vacuum” space between the metal walls now has water sloshing around in it.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy BLACK+DECKER, August 15, 2024
Hello Chris_S and thank you for taking the time to provide your feedback. I am sorry that you had a negative experience with 12-Cup Thermal Coffeemaker; Black/Silver CM2035B-1. I would like to assist you with getting in contact with our Customer Service Team that manages this product. We will be reaching out to you at the email address you have provided.
Thanks, Roxy
Thanks, Roxy
Written by a customer while visiting blackanddecker.com
Customer Rating
4
Good, easy to use coffee maker
on March 2, 2025
Posted by: gregb6609
I noticed this had bad reviews but I've had mine for years and I'm very satisfied with it, and I would call myself a coffee lover. In general I find black and decker good value and reasonably good quality.
I would recommend this to a friend!
Written by a customer while visiting blackanddecker.com