Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
1
Broken carafe lid
on January 31, 2016
Posted by: Yasnu
from Lakeville, MN, United States
I purchased the coffeemaker six months ago and have been very pleased with it. But now, the thumb handle to pour no longer opens the seal that allows the coffee to flow out when pouring. Having to remove the lid to pour is not acceptable. Where can I get a new lid so I can continue to enjoy my coffeemaker?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 1, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that you have to remove your carafe lid to pour coffee. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Great Coffee......lid just quit!
on January 31, 2016
Posted by: coffee drinker in CA
from California, United States
Gender:Male
We have had our CM2035B coffee maker for nearly a year....loved the coffee. Out of the blue the lid stopped working.....won't open. Not one drop. Love the coffee but can't find anywhere a replacement lid....very disappointed.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 1, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry to hear about the issues you experienced with your carafe lid not working. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Broken lid
on January 31, 2016
Posted by: Cspence
from Arizona, United States
Gender:Female
The thumb tab broke and the lid has to be removed to pour
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 1, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that your carafe lid stopped working. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Broken Lid
on February 1, 2016
Posted by: GI JOE
from Tampa, FL, United States
Gender:Male
Bought this coffee maker a year ago and use it everyday. Coffee maker works great, electronics are above the carafe so no worries about them getting damaged by hot coffee. The only flaw is the carafe's poorly designed lid. You have to gently press the thumb lever when pouring coffee. Too much pressure and the lever will break. Mine just broke, now I am in search of a replacement lid. I wouldn't recommend this coffee maker unless the carafe's lid is redesigned.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 1, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that the carafe lid has stopped functioning. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Bad Craafe Top
on February 2, 2016
Posted by: glop53129
from Oak Creek, WI, United States
Gender:Female
Bought this coffee maker a year ago and use it everyday. Coffee maker works really good, electronics are above the carafe so no worries about them getting damaged by hot coffee. The only flaw is the carafe's badly designed lid. You have to gently press the thumb lever when pouring coffee. Too much pressure and the lever will break. Mine broke, now I am in looking for a replacement lid. I wouldn't recommend this coffee maker unless the carafe's lid is redesigned.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 16, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that your carafe lid has broken. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Bad Lid..
on February 3, 2016
Posted by: Coffeeeeeeee
I bought this coffee maker a little over a year ago & the lid just stopped working. It just dribbles out instead of pouring correctly.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 5, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that your lid is not working. The satisfaction of our customers is important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Great coffee maker....but
on February 5, 2016
Posted by: biene2016
from Colorado
Gender:Female
Coffee maker working great, but there is definitely a design flaw in the carafe lid. The pouring mechanism would not work after daily coffee making for about 6 months. I fiddled with it and got it going again, but now the lever you push for pouring broke.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 8, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that your carafe lid has broken. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Need a replacement lid or carafe
on February 9, 2016
Posted by: bricor
from New Jersey
Gender:Male
I purchased this unit less than a year ago, with minimal use, the lid latch is broken. In order to pour coffee, I disassembled the lid, removed the latch and associated hardware (most importantly the stopper). Where can I get a replacement lid (or the parts to fix it)?
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 10, 2016
Thank you for providing your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that your carafe lid has broken. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com