Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
3
Love the coffee maker but...
on January 14, 2016
Posted by: Gisell73
from Bronx, NY
Gender:Female
I love everything about my new coffee maker, but I hate using the paper filters. I would love to buy a reusable coffee filter, where can I buy one?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, c, January 18, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We are happy to hear that you love your coffee maker! Any make of basket style permanent filter that is designed for use in 8-12 cup coffee maker should work in your coffee maker. They should be available at a number of retailers locally, as well as online. For your convenience, we've also emailed this information to you. Please feel free to respond to our email if you need further assistance.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love the cofree pot; hate the lid...
on January 16, 2016
Posted by: Cait
from Nashville, TN
My husband and I got this coffee pot as a wedding present. We have been using it since June and have beenough absolutely thrilled with the quality of the cofree it produces as well as how long it retains heat! About a month ago, we starated having issues with the lid, however. It would periodically get stuck open or closed and the thumb lever becomes unresponsive. The problem has grown gradually worse and more consistent. Not sure what to do about it or how to order a replacement. Customer service help please...?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 18, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We are sorry to hear about the trouble you’ve had with the carafe lid. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
So disappointed. :(
on January 22, 2016
Posted by: Coffee Need
from Kemah, TX, United States
Gender:Female
I had a previous incarnation to this coffee pot for many years and loved it. A year ago it stopped working so I purchased this new model as a replacement. Spent a little extra over some lesser expensive coffee makers but I felt it was money well spent considering how many years of great service I had from my old one. I don't drink coffee daily. It's a pretty rare occasion, actually. At least half of the use this coffee maker had was when my parents visited briefly from out of state. Just over a year after purchasing this coffee maker it's now not usable. For whatever reason, the liquid won't pass through the lid fast enough and runs out all over the counter. It's out of warranty so my choices are to either find a replacement lid for the carafe or buy a new coffee maker. I sure hate to buy a new coffee maker. I've been combing the internet looking for a new carafe or carafe lid to no avail.
So much sad. One of those rare days I feel like having a cup of coffee and I'm stuck with Starbucks Via instant. NOT what I would like to be drinking.
Black and Decker, please, can you make replacement parts available for us?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 25, 2016
Thank you for providing your feedback regarding your Black+Decker CM2035B. We are sorry to hear about your experience with the lid not functioning. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Great coffee maker, broken lid
on January 25, 2016
Posted by: Disappointed Customer
from Hagerstown, MD, United States
Gender:Female
Have had this for over a year. Every once-in-a-while the coffee poured out from the brewer over the lid; I thought it was something I had done wrong. Now we can`t pour w/o removing lid completely. Looked for a replacement lid and can`t find one. Quite disappointing.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 25, 2016
Thank you for providing your feedback regarding your Black+Decker CM2035B. We are sorry to hear that your carafe lid is no longer working. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Broken lid
on January 28, 2016
Posted by: Aml32
from Los Angeles, CA, United States
Gender:Female
Lots of complaints about the lid breaking! Mine is broken too, after only a year or so of use. Thermal pot is great, but not worth the price since it's so common that the lid breaks.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 1, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that your carafe lid has stopped working. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great coffee maker all but the lid!
on January 30, 2016
Posted by: Cash
from indiana
Gender:Female
Bought in December 2014 and arounf Christmas 2015 the lid began having issue. Will not pour at times and pours out the top. Hate to have to keeping buying new coffee maker because of the lid issues. Would be a 5 star if lid were better.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 1, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that you’ve been experiencing issues with your carafe lid. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Lid stopped working
on January 30, 2016
Posted by: PDub
from Fort Washington, MD, United States
Gender:Female
Have had this coffee maker for about 6 months. Loved it at first but like others who have bought this machine the lid stopped working and i can no longer pour out of the pot without removing the lid. No replacement lid found online.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 1, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that your carafe lid has stopped functioning properly. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Need a replacement lid or carafe
on January 30, 2016
Posted by: moem
from Chicago, IL, United States
Gender:Female
We have had this coffee maker less then 6 months. It works great except that today the lid for the carafe broke somehow. I have been looking for a replacement lid or carafe, but have been unable to find any anywhere. It is a shame to toss this when all we need is the lid or a carafe.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 1, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that your carafe lid has not been functioning properly. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com