Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
4
Great coffeemaker, BUT!!!!!!!!!!!!!!..............
on January 5, 2016
Posted by: Boomer
from Scottsdale, AZ, United States
Gender:Male
We bought this several months ago and it has always made great coffee without fail but, like a lot of other customers, the stopper mechanism inside the lid has broken and you cannot get a proper pour. I would like to get a replacement lid but I cannot find it anywhere. Can you help?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 7, 2016
Thank you for providing your feedback regarding your Black+Decker CM1060B. We are sorry to hear about the leaking issues you’ve experienced. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so that we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Broken lid
on January 7, 2016
Posted by: Kalib
from Oregon, United States
Gender:Male
After reading just a couple reviews, it seems this is a typical problem. I like the coffee maker itself, it does the job. A few months back the lever on the lid broke and I now have to remove the lid every time i want to pour a cup of coffee. Nothing else is wrong with the unit so it's hard to justify buying a new one, but it'd be nice to get just the lid sent to me.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 7, 2016
Thank you for providing your feedback regarding your Black+Decker CM2035B. We are sorry to hear about the issues you’ve experienced with your carafe lid. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so that we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Broken Carafe top
on January 7, 2016
Posted by: crickett2970
from Abbeville, LA, United States
Gender:Female
I love my coffee pot except for the broken carafe lid which had caused coffee grounds in our coffee. I also am interested in a replacement top also.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love the coffee pot but....
on January 7, 2016
Posted by: Rod1954
from Los Angeles, CA, United States
Gender:Male
We have been using our coffee pot Dailey since we purchased it. It makes great coffee that stays hot all day. The issue I have, along with others is that 3 days ago the handle of the carafe broke. It's only been cleaned by hand and I'm the one who cleans it. It's never been dropped or abused. I need a new lid
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Great coffee - bad lid
on January 9, 2016
Posted by: Chrisnearatlanta
Brews well. Lots of options for brewing preferences. Even helps you save money by choosing a stronger brew so you can use less coffee. Sadly the lid broke. Hoping to get a replacement. Was going to leave an Amazon review but want to let them have a chance to make it right first.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 11, 2016
Thank you for providing your feedback regarding your Black+Decker CM2035B. We are sorry to hear that your carafe lid is not working. The satisfaction of our customers is very important to us. Please reply to the email we've sent you from youropinionmatters@spectrumbrands.com so that we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Good coffee maker, but lid broke.
on January 10, 2016
Posted by: Fyc19073
from Jacksonville, FL, United States
Gender:Male
I came to this sight to order a new lid for the carafe, because the valve trigger has broken. Please help me customer service.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 11, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. We are sorry to hear that you lid has malfunctioned. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great Coffee maker
on January 12, 2016
Posted by: R_Rolfe
from Las Vegas, NV, United States
Gender:Male
This is a great coffee maker and the carafe keeps the coffee hot for hours without cooking it into yuck.. however The lid to the carafe broke and where can I purchase a new one.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Best coffee pot over - no more burnt coffee!
on January 12, 2016
Posted by: AnnH
from North Carolina, United States
Gender:Female
We bought this pot over a year ago and we love it. Apparently we are having the same issue as others, because our lid is broken. We seem to have a "better" break because we are able to pour a cup without removing the lid, but the lever does nothing to hold back the coffee as you don't even need to use the lever to get the coffee to pour out. (Therefore also lets the coffee in the pot cool off faster than it did before it sealed up properly.)
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com