Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
3
another broken lid
on December 25, 2015
Posted by: Aaron G
from Georgetown, KY, United States
Gender:Male
The coffee maker had been great except for the lid breaking. I would recommend this coffee maker if the lid did not have an obvious design problem. What a shame.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 28, 2015
Thank you for offering your feedback regarding your Black + Decker CM2035B. We are sorry to learn that your lid is not functioning. The satisfaction of our customers is very important to us. Please reply to the email we've sent to you from youropinionmatters@spectrumbrands.com so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Great Except for Broken Lid
on December 29, 2015
Posted by: tim1999
from Alexandria, VA, United States
Gender:Male
The coffee maker is great except that the lid broke shortly after we purchased it. Now we have to remove the lid to pour coffee without spilling it all over the place.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 31, 2015
Thank you for providing your feedback regarding your Black + Decker CM2035B. We are sorry to hear that your carafe lid has broken. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent to you from youropinionmatters@spectrumbrands.com so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Works well but also has defective top
on December 29, 2015
Posted by: Madmax63
from Enfield, CT, United States
Gender:Male
The unit works well and keeps the coffee hot for a long time. The top seems to be defective. It broke and like the others on this site I was looking for a replacement I found that this is part of a larger issue. I still have not found a place to order the replacement. It should be easier to locate replacement parts.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 31, 2015
Thank you for offering your feedback regarding your Black + Decker CM2035B. We are sorry to hear about the issues you’ve experienced with the lid. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent to you from youropinionmatters@spectrumbrands.com so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Great while it worked -
on January 2, 2016
Posted by: Martin
from Costa Mesa, CA, United States
Gender:Male
I bought this just a couple months ago, and it worked fine until it just stopped working. Worked one morning, and the next morning - lights on, everything the same, doesn't work. Considering the other poor ratings, don't purchase.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 5, 2016
Thank you for providing your feedback regarding your Black+Decker CM2035B. We are sorry to hear that your coffee maker is no longer brewing. The satisfaction of our customers is very important to us. Please respond to the email we've sent to you from youropinionmatters@spectrumbrands.com so that we may better serve you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Broken Lid
on January 2, 2016
Posted by: Cathy
from Bluffton, OH
Gender:Female
I bought this coffeemaker in May and the lever broke off the spout to pour the coffee. We like the coffeemaker until this happened and would like to replace the lid only. The lid has been leaking before the lid broke. Not sure if anyone else has had problems with the carafe leaking under normal use. How can I get just the lid replaced?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 5, 2016
Thank you for providing your feedback regarding your Black+Decker CM2035B. We are sorry to hear about your carafe lid breaking. The satisfaction of our customers is very important to us. Please respond to the email we've sent to you from youropinionmatters@spectrumbrands.com so that we may better serve you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Another broken lid
on January 2, 2016
Posted by: sad coffee guy
from Iowa, United States
Gender:Male
The thumb lever on the carafe lid broke. I'm hoping the e-mail that has been sent to others has a solution. Otherwise the coffee-maker has performed well. I can't recommend it until the lid issue is fixed.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 5, 2016
Thank you for providing your feedback regarding your Black+Decker CM2035B. We are sorry to hear that the lever has broken on your carafe lid. The satisfaction of our customers is very important to us. Please respond to the email we've sent to you from youropinionmatters@spectrumbrands.com so that we may better serve you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Lukewarm coffee at best
on January 4, 2016
Posted by: HappyZoe
from Indiana
Gender:Female
I received this coffee maker as a Christmas gift from my parents and couldn't wait to have a steaming hot cup of coffee. Unfortunately, that is not the case at all. I've brewed several pots now and whether I interrupt the brew cycle to pour a fresh cup or I wait until the end of the brewing cycle, my coffee is never HOT. It is always lukewarm at best.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 5, 2016
Thank you for providing your feedback regarding your Black+Decker CM2035B. We are sorry to hear about your frustration with the temperature of your coffee. The satisfaction of our customers is very important to us. Please respond to the email we've sent to you from youropinionmatters@spectrumbrands.com so that we may better serve you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
great features but lacking in quality
on January 5, 2016
Posted by: ChuckB
from Tulsa,Oklahoma
Gender:Male
This coffee maker worked very well for about 2 months when the lever on the lid broke. I now have to remove the lid to pour coffee, and I haven't been able to find a replacement lid.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 5, 2016
Thank you for providing your feedback regarding your Black+Decker CM2035B. We are sorry to hear about the carafe lid breaking. The satisfaction of our customers is very important to us. Please respond to the email we've sent to you from youropinionmatters@spectrumbrands.com so that we may better serve you.
Written by a customer while visiting blackanddeckerappliances.com