Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
1
Stops 4 times during brewing cycle!
on November 29, 2017
Posted by: Lgreene
from Houston, TX, United States
Gender:Female
We bought the CM2035B a couple of years ago and it worked great, until a few days ago when it suddenly stopped brewing in the middle of the cycle. Cant get a full pot without pushing the brew button up to 4 times. Can't understand this. Very frustrating!!! We can't afford to purchase a new one.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 1, 2017
Thank you for sharing your feedback regarding your Black+Decker CM2035B. I'm sorry to hear your coffee maker stopped brewing, but I'm happy to advise your replacement is preparing to ship via UPS. If you need any further assistance with your coffee maker, please reply to the email I've sent you from youropinionmatters@spectrumbrands.com so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
quit working correctly after 33 days
on January 31, 2018
Posted by: Mad CHef
from Chicago, IL, United States
Gender:Male
Unboxed this one on 12/29/17 used it daily, some days making 2 pots. Today 1/31/18 went to make pot, excessive steam throughout brewing, didn't brew completely leaving 4 cups of water behind, less than half a pot in caraffe. Thought to decalcify maybe that was issue, followed directions and maker quit first half of cleaning cycle after running 1 cup of vinegar water solution. 3 cups remained after full cleaning cycle. UNACCEPTABLE especially when using bottled distilled water for coffee.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, February 2, 2018
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear that your coffeemaker is not brewing correctly. Our team has already taken action by documenting your complaint, and we want to fully resolve this issue to your satisfaction. Your product has 2 year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Stopped Brewing
on February 15, 2018
Posted by: Shannon19750314
from Indianapolis, IN, USA
Gender:Female
Received as Xmas gift 2017 use once daily full pot the last several days didn't brew completely leaving 4 cups or so of water behind. Did vinegar and water cleanse...has not helped. Still stops brewing about half way through!
Response from blackanddeckerappliances.comBy Michelle, Customer Service, February 16, 2018
Thank you for offering your feedback regarding your Black+Decker CM2035B. I'm sorry to hear of the experience you had with your coffeemaker. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your product has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Good at first.
on March 11, 2018
Posted by: Temtracy61
from Missouri, USA
Gender:Female
Liking the different options and knowing that Black + Decker is a good brand I bought the coffee maker. Worked ok for about a month. Now it brews 1/2 - 1 cup and shuts off. So have to keep restarting. Really disappointed.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 12, 2018
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad that your coffee maker performed well initially, but I’m sorry to hear about the trouble you’ve experienced with it not brewing properly. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Worked fine for a month, then...
on March 17, 2018
Posted by: Cinnamon
from Indiana, USA
Gender:Male
Seems to be a common theme with other reviews. We bought this about a month a and a half ago. Worked fine until today. Now it shuts off after only brewing a cup or two.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 21, 2018
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker not brewing properly. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
brews well, poor carafe design
on July 11, 2018
Posted by: brouhaha
from Berkeley, CA, USA
The coffee is very good and the carafe is well insulated--but is has been impossible to pour without dripping since the day we bought it. Now the lid has broken and I don't see any replacement available, rendering the whole thing useless.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 13, 2018
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad that your coffee maker was performing well, but I'm sorry to hear about the trouble you’ve experienced with your carafe and lid. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
I love that my coffee stays nice & hot! :)
on April 12, 2019
Posted by: debbiemomofsix
from Oakville, MO
Gender:Female
I received this as a gift and have loved waking up to hot coffee. The thermal carafe allows me to enjoy hot coffee at my leisure. Recently I noticed I was having to press the button to complete the brew cycle (sometimes more than once). This morning the lid completely came apart. I’m thinking it’s been the issue all along. I’d like a new one so I can continue to use my wonderful coffee pot, but haven’t found a “replacement” when I searched online.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 15, 2019
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad your coffee maker has served you so well, but I'm sorry to hear about the trouble you’ve experienced with it recently. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Happy mornings, but now....
on April 29, 2019
Posted by: ufo48
from North Bay, ON
Gender:Female
I bought this several years ago and it has served us well. I especially appreciate the insulated carafe as the coffee tastes better than coffee that has been sitting in a glass carafe on a hot plate. Also saves electricity. Just this morning, though, the little lever that allows pouring broke. I’m hoping that I can find a replacement lid as I really like this coffeemaker.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 3, 2019
Thank you for offering your feedback regarding your Black+Decker CM2035B. I'm glad that your coffee maker has served you so well, but I'm sorry to hear that your carafe lid needs to be replaced. The lid is typically available as a replaceable part, and I'd be happy to assist you with replacing your lid. Please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns. I look forward to hearing from you.
Written by a customer while visiting blackanddeckerappliances.com