Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
3
Nice coffe maker
on May 10, 2017
Posted by: Sky0220
from Merrimack, NH, United States
Gender:Female
I bought this coffee maker about 18m ago and the lid does not work any more.and it doesn't keep the coffee hot. I've been trying to find a replacement part for it but Black & decker doesn't seem to offer it. feeling sad.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 11, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your lid has stopped working properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Won't brew full pot
on May 11, 2017
Posted by: DMAC
from Jackson, MI, United States
Gender:Male
Bought Cm2035b six weeks ago. The last week it will only brew half a pot then shuts off have to hit on button to finish brewing the rest of the water.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 12, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your coffee maker is no longer brewing properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Need a replacement lid
on May 13, 2017
Posted by: bt421
Gender:Male
Soon after purchase the button on the lid quit working properly and to pour it's best to remove the lid completely which means the coffee doesn't stay hot as long as it should. Can't find a replacement on the web.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 15, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear that your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Grounds in Coffee
on May 29, 2017
Posted by: Coffee Fan
from Syracuse, NY, United States
Gender:Male
We purchased this product several months ago. The grounds are making their way into the pot. It appears to be the same issue as several other reviews. The coffee drains too slowly from the basket and overflows the filter.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 30, 2017
Thank you for offering your feedback regarding your Black+Decker CM2305B. I’m sorry to hear that your coffee maker has been overflowing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
GREAT cup of coffee but...
on June 8, 2017
Posted by: wha6225
from Boston, ma
Gender:Male
...the lid is broken after several years usage and can't seem to find a replacement on line.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 9, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad to hear your coffee maker was working well initially, but I’m sorry to learn that your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Good coffee...bad lid
on June 10, 2017
Posted by: Mismissy
from La
Gender:Female
I love how the coffee stays warm & I can take the pot anywhere and not worry that the bottom of the pot will burn my counters or tables. But, my lid broke too. Since that time I now have to screw off the lid or the coffee splatters everywhere and the coffee doesn't stay as hot as it used to.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 13, 2017
Thank you for offering your feedback regarding your Black+Decker CM2305B. I’m glad to hear your coffee maker was working well initially, but I’m sorry to learn that your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Help to resolve an a coffemaker issue
on September 23, 2017
Posted by: TIno
from Monterrey, Mexico
Gender:Male
[This review was collected as part of a promotion.] I need support, I love this coffemaker but .... I do not know why it is turning off every 1 minute, that means that I have to be in front of the equipment if I want a cup of coffee to push every 1 minute the "on" button, I can not do nothing, who knows if this is a programming issue? Or I can fix it doing somenthing in my house? I need support ASAP please, because this kind of failure does not appear on their FAQ guide.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 25, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad that your coffee maker has been performing well, but I'm sorry to hear that it has stopped brewing properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great coffee maker
on October 12, 2017
Posted by: Facepalm
from Claremont
Gender:Male
[This review was collected as part of a promotion.] I love this coffee maker. It looks great and works amazing. The thermal feature keeps my brewed coffee warm for hours so I don't have to waste any when it's just me drinking it. The coffee maker is easy to clean and doesn't take up much space on my counter. I absolutely love it.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com