Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
3
Loved this coffee maker until the lid broke
on December 26, 2016
Posted by: Chickums
from Missouri
Gender:Female
I loved this coffee pot until the lid broke. The only way we can pour the coffee is to remove the lid. I really liked this coffee maker and would like it even more if the lid was not faulty. As it is right now, I could not recommend to a friend unless I can find a replacement lid. Otherwise I like this coffee maker.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 28, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad that you love your coffee maker, but I’m sorry to hear that the lid has stopped working. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Brand new pot - "Sneak-a-Cup" leaks everywhere!
on January 8, 2017
Posted by: 5075
from Philadelphia, PA, United States
Gender:Female
We asked for and received this coffee maker as a Christmas gift. It does make a nice strong hot cup of coffee. There is a problem, however. We've used it about 10 times and each and every time, the "Sneak-a-Cup" feature fails and leaks everywhere. It is a huge mess. Even our basic $15 pot before this allowed us to pour a quick cup in the middle of the brew cycle. With this Black+Decker model, taking the pot off does nothing to stop the drip flow and you end up with a half cup of scalding coffee all over the machine and counter. I can't believe an item of this price can't do a simple function like letting me pour a cup in the middle of brewing. I am pouring it well within the 20-second time frame specified in the manual. Is there a way to fix this problem?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 11, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your coffee maker’s sneak-a-cup isn’t functioning properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Love the coffee maker but...
on February 12, 2017
Posted by: Scottyhdbraun
from Campbellsport, WI, United States
Gender:Male
This is our second one in 3 months for the same problem. The water overflows the filter causing a lot of grounds in the coffee. I'm also not looking forward to the lid breaking problem!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 14, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your coffee maker has been overflowing, but I’m happy to advise your replacement is preparing to ship via UPS. If you need further assistance with your coffee maker, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Won't finish the brew
on February 18, 2017
Posted by: Paul Kr
from Wisconsin, United States
Gender:Male
We bought this CM about a year ago. Worked like a charm for about 6 mo. Then it started to stop before the water was gone. Fiddling with the controls, (program off-on,1-4 cups off-on, etc .) had it working again, mostly.
The last two months it has not completed a cycle without repeatedly restarting the brew cycle.
It has gotten to needing 8-10 restarts to finish brewing a pot! Really frustrating!
Gotten to hate this machine!
The last two months it has not completed a cycle without repeatedly restarting the brew cycle.
It has gotten to needing 8-10 restarts to finish brewing a pot! Really frustrating!
Gotten to hate this machine!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 21, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad that your coffee maker worked well at first, but I’m sorry to hear it has stopped brewing properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Mine had to be broken in
on February 26, 2017
Posted by: Big D
from Panhandle of Florida
Gender:Male
I have had the coffee maker for 1 and1/2 years. It is now working great. When I first got it, the coffee maker would quit half way through the process. I would start it again and it would quit with 2 cups left. Even when I would program it, it would quit. It now goes through the entire water supply and makes great coffee. The only problem I have now, it the lid of the coffee carafe is broken. Took it apart and the round lever for the open/close spout is broken in the open position. Tried super glue and didn't work. Tried hot glue stick an didn't work. Can't find a replacement part so the coffee gets colder faster. I recommend the coffee maker, but with reservations.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 27, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your coffee maker was not brewing properly and that the lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Works Great...at first
on February 28, 2017
Posted by: Capone53
from San Diego, Ca
Gender:Male
We've had this coffee maker for about a year and a half. It brewed great-tasting coffee which stayed hot in the stainless steel carafe. However, for the past few months it's been harder and harder to pour the coffee. I had to pour my wife's coffee because it's become impossible for her to press the thumb lever. If I'm not home she had to remove the lid to pour. I think the lever is cracked our bent inside. I've been unable to find a replacement lid anywhere.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 2, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad to hear that your coffee maker worked great at first, but I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Works great except the lid has broken
on March 2, 2017
Posted by: Jfalk
I bought this coffeemaker a year ago and I've been really happy with how long it keeps coffee hot, stays clean, and generally makes really good, consistent coffee.
However, the lid has now become faulty, in that pressing the thumb button does not fully raise the little stopper, so coffee just dribbles out. This means that filling a cup of coffee would take about a minute - not acceptable. Removing the lid is an obvious solution, but that's not really how the product was intended to be used. After searching online, it seems that replacement lids are nowhere to be found, and that lots of people are having problems with this lid.
Seems like a design problem. How do I get this repaired? Shame that a good coffeemaker could be ruined by a cheap lid.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
LID BROKE IN A YEAR
on March 26, 2017
Posted by: runnerrosie58
from Visalia, CA
Gender:Female
i love this coffeemaker, but the thumbpress on the lid cracked and won't pour unless i use my other hand to press the lever down pretty hard - then it dribbles as well. been searching the internet for a replacement lid, looks like i have to purchase the entire carafe. BUT - can't find anywhere that offers that either. HELP!!!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 28, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your carafe lid has broken, but I’m happy to advise you it is a replaceable part. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com