Customer reviews from blackanddeckerappliances.com
FusionBlade 20-Oz. Personal Blending Jars (2-Pack)
Average customer rating
2.7
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
7
4 Stars
17
3 Stars
21
2 Stars
14
1 Star
20
43%of customers recommend this product.
(
29 out of
68)
Customer Reviews for FusionBlade 20-Oz. Personal Blending Jars (2-Pack)
Customer Rating
3
Worked great at first.
on October 8, 2017
Posted by: Piegolden
from Saint Petersburg, FL, United States
Gender:Female
I brought this item three weeks ago and used it twice and the base started leaking.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 9, 2017
Thank you for offering your feedback regarding your Black+Decker PB1002G. I’m glad that your blender was working well at first, but I’m sorry to hear that it has recently started leaking. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
WOULD NOT RECOMMEND THIS BLENDER
on October 21, 2017
Posted by: sweetpe0971
from Pennsylvania, United States
Gender:Female
Like all the other reviews, the plastic seal in the base broke and started leaking, I was a great blender until it broke, but trying to find a replacement part is next to impossible.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 24, 2017
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear that your jar base has broken and needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Stopped working in less than a year
on December 14, 2017
Posted by: Funk
from Calgary, AB, Canada
Gender:Male
Got given this blender last Christmas, I've barely used it. And today I went to use it and it seemed to struggle and then stopped working ad if it overheated. I can hear clicking from all the buttons when I press them and then the power light just flashes until I unplug it.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 18, 2017
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear that your blender stopped working so soon. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Love! BUT
on January 6, 2018
Posted by: Kelley
from Virginia, United States
Gender:Female
I love this blender SO much, BUT...the plastic base broke after a year. I, too, have scoured the internet looking for a replacement, but to no avail. Please, I just want a replacement part!!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 11, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m delighted to hear that you love your blender, but I’m sorry to hear that your jar base needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Disturbing Reviews
on January 10, 2018
Posted by: Donel
from Ottawa, ON, Canada
Just bought this product. Have to return it if there is no solution to the cracking plastic base. All the previous review point to particular problem
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
CLEAR BASE AND GLASS JAR BROKE:(((
on March 18, 2018
Posted by: OLESEA
from Aspen, CO, USA
I have the same problem with my blend:( clear base and glass jar is broken ... and I didn't use it that my much ....It's a great blender but looks like it has some major problems ... I am trying to get a replacement and can't find anywhere... please help is anyone knows where to get one! Thank you in advance!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 21, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the trouble you’ve experienced with your blender. I’ve taken action by documenting your complaint, and I want to fully resolve these issues to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Decent blender but plastic base did not last more
on March 21, 2018
Posted by: gopi
from Utah, USA
Gender:Male
I got the same experience as one posted -"The blender works fine, but like so many others I see here, our plastic base cracked and it seems to be impossible to find a replacement part online"
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 26, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the trouble you’ve experienced with your blender. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
No Longer Functional!
on April 3, 2018
Posted by: Justmeandsix
from Atlanta, GA, USA
Gender:Male
I bought this less than a year ago, and have only used it a handful of times and the Glass has broken and the blade will not even blend a smoothie properly, I have manually move the fruit around with a spoon, and it takes me 30 mins to make one smoothie, I expected more from Black and Decker.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, April 4, 2018
Thank you for offering your feedback regarding your Black+Decker BL1821RG-P. I’m sorry to hear of the experience you’ve had with your blender. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your product has two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com