Customer reviews from blackanddeckerappliances.com
FusionBlade 20-Oz. Personal Blending Jars (2-Pack)
Average customer rating
2.7
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
7
4 Stars
17
3 Stars
21
2 Stars
14
1 Star
20
43%of customers recommend this product.
(
29 out of
68)
Customer Reviews for FusionBlade 20-Oz. Personal Blending Jars (2-Pack)
Customer Rating
1
Terrible. Major part broke within 6 months
on March 14, 2016
Posted by: dlrf
from ohio
After about 6 months use the bottom part of the blender which screws into everything else (it is clear pklastic) cracked and was useless. Now I cannot find a replacement part.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 16, 2016
Thank you for offering your feedback regarding your Black+Decker BL1821SG-P. We’re sorry to hear that your jar base has broken. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Plastic Base cracked at 3rd wash
on May 8, 2016
Posted by: jonnyjon
from Montreal, QC, Canada
Gender:Male
the blender itself works just fine but the plastic base is ever so fragile.. broke very early in the item's life.. very disappointing purchase
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 9, 2016
Thank you for offering your feedback regarding your Black+Decker BL1821RG-P. We’re sorry to hear that your jar base has broken. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great Blender unit backed by quaility service.
on May 13, 2016
Posted by: keithlaw95
Gender:Male
I purchased this unit to make soothe drinks for better health. It is great. I like the automatic Soothe setting.
After several weeks of use, while putting it back together the base cracked. I was not applying a lot of force, it just cracked when it tightened. In reading the other reviews I see it is common to this unit. In looking for a replacement I see that Black and Decker is standing behind their product. That says that they want my business.
After several weeks of use, while putting it back together the base cracked. I was not applying a lot of force, it just cracked when it tightened. In reading the other reviews I see it is common to this unit. In looking for a replacement I see that Black and Decker is standing behind their product. That says that they want my business.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 16, 2016
Thank you for offering your feedback regarding your Black+Decker BL1821RG-P. We’re glad that your blender was working out well, but we’re sorry to hear that the jar base has broken. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Fragile plastic base on the heavy glass pitcher
on May 14, 2016
Posted by: Claudia
from Houston
Gender:Female
When I opened the blender, i noticed that the base that screws onto the heavy glass pitcher was made of cheap lightweight plastic. I had a feeling the base was too fragile for the blender so I took great care to be very gentle when washing and using the blender pitcher. The blender worked great. It had a lot of power, until I noticed milk spilling out the bottom while making a smoothie. I took. It apart and found a crack in the plastic base. My old simple blender lasted 24 years. This blender lasted 4 months. The base needs to be designed better.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 16, 2016
Thank you for offering your feedback regarding your Black+Decker BL1821RG-P. We’re sorry to hear that the jar base has cracked and that your blender has been leaking. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Minor issue
on May 24, 2016
Posted by: Chelle
from Walnut Creek, CA, United States
Gender:Female
Plastic base broke when My CEO used it for his morning smoothie :/ Chocolate smoothie everywhere! Looking for a replacement part and found this...I love Black and Decker products, this is the only time I have seen an issue like this. I think a more durable plastic should be used.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 26, 2016
Thank you for offering your feedback regarding your Black+Decker BL1821RG-P. I’m sorry to hear that the jar base broke and made such a mess. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Base is Broken!
on July 9, 2016
Posted by: Weirro
from Spruce Grove, AB, Canada
Gender:Female
I really like how this blender works, but the base developed a crack after about 6 months of light use, and today it completely fell apart! I would like to know how I can replace this part.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 11, 2016
Thank you for offering your feedback regarding your Black+Decker BL1821RG-P. I’m sorry to hear your jar base has fallen apart. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Great blender with a faulty screw base design.
on July 9, 2016
Posted by: Edi Co
from Richmond, VA, United States
Gender:Male
Happy with the blender's performance, but unfortunately the base broke. I would hate to buy a new blender just for this. Has anyone been able to find a replacement part?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 11, 2016
Thank you for offering your feedback regarding your Black+Decker BL1821RG-P. I’m glad you’ve been satisfied with your blender, but I’m sorry to hear your jar base has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Plastic Part Broken at bottom of the Glass Unit
on August 18, 2016
Posted by: Terri Peterson
from Howard County, MD, United States
Gender:Female
Like so many others I too am now having to deal w/ a broken plastic piece (the part that screws onto the main glass unit of the blender) and is now unusable. Help? Where can I get a replacement part?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 19, 2016
Thank you for offering your feedback regarding your Black+Decker BL1821RG-P. I’m sorry to hear that your blender's jar base has broken. The satisfaction of our customers is vital to us, and I'm happy to advise that your replacement is set to ship via UPS. If you need further assistance with your blender, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com