Customer reviews from blackanddeckerappliances.com
FusionBlade 20-Oz. Personal Blending Jars (2-Pack)
Average customer rating
2.7
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
7
4 Stars
17
3 Stars
21
2 Stars
14
1 Star
20
43%of customers recommend this product.
(
29 out of
68)
Customer Reviews for FusionBlade 20-Oz. Personal Blending Jars (2-Pack)
Customer Rating
2
Leaking
on March 11, 2018
Posted by: Kzzzzz
from Wichita Falls, TX, USA
My blender is leaking after 2 months of use. Did a gasket fall out? I have looked.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 15, 2018
Thank you for offering your feedback regarding your Black+Decker PB1002W. I’m sorry to hear about the trouble you’ve experienced with your blender. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Once again, plastic base broke and cant find part
on May 21, 2018
Posted by: Seth
from Canada
Gender:Male
Initially worked well, screwed on the base wrong and it cracked. Super cheap, not good quality. I would recommend not buying this, as it is almost guaranteed to break. I find it unethical for companies to make products like this that will end up in the landfill. Do your homework and get a product that will have replacement parts.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, May 23, 2018
Thank you for offering your feedback regarding your Black+Decker BL1821RG-P. I’m sorry to hear of the experience you've had with your blender. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your product has two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Poor Design
on July 1, 2018
Posted by: Schmidt
from AZ
Gender:Female
The blender itself works great but the cheap plastic base has broke rendering the blender useless. After searching for hours for a replacement part, it seems they do not offer one. Unless they make it an option to buy just the plastic base, I do not recommend anyone buy this blender. I would appreciate some sort of resolution to this problem.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 3, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m glad that your blender was working well initially, but I'm sorry to hear about the trouble you’ve experienced with the jar base. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Very dissaoointing
on July 29, 2018
Posted by: Dissapointed smoothie mom
from Yonkers, NY, USA
I bought this blender thinking , “hey it’s black & Decker and an actual glass! This will be great for smoothies and what not!” WRONG!! Motor almost immediately started giving off a burned plastic smell that progressively got worse! I blended smoothies only using the smoothie button and it suddenly stopped spinning although the motor is still going. I took off the glass jar to find that the rotating piece that grips the blades has completely snapped off and it has some cheap looking glue on the underside! Boy was I fooled! I suppose I should’ve gone with ninja! You get what you pay for I suppose!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 30, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the trouble you’ve experienced with your blender. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Problem with the Base
on September 6, 2018
Posted by: Tswood1962
from Fort Worth, TX
Gender:Male
I bought this blender for my wife for Christmas 2017. I knew that she would love that it came with the jars so she could mix and take them to work in one jar. It's a great blender. We've been impressed, but today, while making the smoothy, it made a funny noise, the base stopped working, and when we opened it it was very hot. It's still under warranty, so I need someone from Black and Decker to contact me about a replacement.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Jim, Customer Service, September 7, 2018
Thank you for offering your feedback regarding your Black + Decker PBJ2000. I’m sorry to hear about the trouble you’ve experienced with your blender. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Good Blender, Can't Find Spare Parts
on April 2, 2016
Posted by: burger
Gender:Male
[This review was collected as part of a promotion.] I love the blender, but I need to replace the 1 oz cup that sits in the lid and I cannot locate anywhere that sells them.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 5, 2016
Thank you for sharing your feedback regarding your Black+Decker Blender. We’re sorry to hear that your lid cap needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Posted by: CreoleMa
from Louisiana
Gender:Female
Verified Purchase:Yes
Received sooner than expected. All parts and seals as expected.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Broken Plastic Base
on March 1, 2016
Posted by: uncle salty
from Old Orchard Beach, ME, United States
Gender:Male
Love the blender, but the clear plastic jar base has cracked after a few months of use. I can't find the part anywhere. Please Help !!!!!!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 2, 2016
Thank you for sharing your feedback regarding your Black+Decker BL1821RG-P. We’re sorry to learn that your jar base has broken. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com