Customer reviews from blackanddeckerappliances.com
FusionBlade 20-Oz. Personal Blending Jars (2-Pack)
Average customer rating
2.7
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
7
4 Stars
17
3 Stars
21
2 Stars
14
1 Star
20
43%of customers recommend this product.
(
29 out of
68)
Customer Reviews for FusionBlade 20-Oz. Personal Blending Jars (2-Pack)
Customer Rating
3
Love the features!
on July 14, 2017
Posted by: Andie
from Battle Lake, MN, United States
Gender:Female
Love the blender! However, like everyone, the base part has cracked. Please point me to where I can get a new plastic base.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 17, 2017
Thank you for offering your feedback regarding your Black+Decker BL1821RG-P. I’m glad that you love your blender, but I’m sorry to hear that your jar base needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Blends great until plastic ring breaks
on July 15, 2017
Posted by: MaterialsEngr
from Huntsville, AL, United States
Gender:Female
I have had this blender for about a year. Blends superbly and I love the personal smoothie travel cup. Unfortunately, the plastic ring base on the large glass jar broke which renders it useless. I thought perhaps I had over-tightened the ring but I see this is a common flaw with this design. That ring needs to be redesigned with a higher strength plastic or glass.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 18, 2017
Thank you for offering your feedback regarding your Black+Decker BL1821RG-P. I’m delighted to hear that your blender has been delivering stellar results, but I’m sorry to hear that the jar base has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Just What I needed
on October 27, 2017
Posted by: MaryM
from Milwaukee, WI, United States
Gender:Female
I needed something strong enough but small and personal for my office. Mixing my shakes in here make them tasted better than shaking them. I am however looking for more jars and lids and I do not see the model number I am looking for. I want two more jars and lids....Part #'s BL1130-07 and BL1130-08
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 30, 2017
Thank you for offering your feedback regarding your Black+Decker Personal Blender. I’m delighted to hear that your blender has been working out well, and I'd be happy to work with you on getting additional jars and lids. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Terrible Bottle/Lid Design
on December 13, 2017
Posted by: PMCA
from New York, NY, United States
Gender:Male
1. The lid design is terrible. Engineering and product testing failed here.
a. The “flip” closure portion has a bad design as the hollow portion that seals inside the sip orifice accumulates liquid. Then once the bottle/jar is tilted to drink, it spills out on the person drinking. The plastic piece that comes in contact with the liquid needs to be solid/filled, not hollow.
b. The “flip” open and close function of the same piece stopped holding open after a week. The notch/offset designed into the swivel-end is useless.
c. In both my bottles/jars, the rim from which one drinks, cracked right on the front. On both, within days of each other. When one snaps the swivel drink lid closed/shut, it may be putting too much force on the rim and it causes it to crack. After they cracked, one cannot shake the bottle/jar to remix as it spills from that crack.
a. The “flip” closure portion has a bad design as the hollow portion that seals inside the sip orifice accumulates liquid. Then once the bottle/jar is tilted to drink, it spills out on the person drinking. The plastic piece that comes in contact with the liquid needs to be solid/filled, not hollow.
b. The “flip” open and close function of the same piece stopped holding open after a week. The notch/offset designed into the swivel-end is useless.
c. In both my bottles/jars, the rim from which one drinks, cracked right on the front. On both, within days of each other. When one snaps the swivel drink lid closed/shut, it may be putting too much force on the rim and it causes it to crack. After they cracked, one cannot shake the bottle/jar to remix as it spills from that crack.
4. The bottle. One of them cracked. Have no idea how as these have never been put in a dishwasher, dropped, or otherwise abused. I did leave one in the car once and it is conceivable it got too hot? But I doubt it as I would have seen it spill on the spot….
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 14, 2017
Thank you for offering your feedback regarding your Black+Decker PB1002G. I’m sorry to hear that you’ve been frustrated with your blender’s design, and that parts for it have broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
OK
on December 13, 2017
Posted by: Cheyenne
from Palm Coast FL
Gender:Female
I used this once to make a fabulous smoothie. The second time I used it I did not put the jar in properly and totally ruined it. Great machine but be careful the plastic gears are easy to destroy.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 14, 2017
Thank you for offering your feedback regarding your Black+Decker PB1002R. I’m glad that your blender worked well at first, but I’m sorry to hear that one of the couplings has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
piece broke
on February 19, 2018
Posted by: big family
Gender:Female
Was very happy with this blender but have not have for a long period of time and the bottom base cracked and leaks all over. Trying to find replacement part but having trouble.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 21, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the trouble you’ve experienced with your blender. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Broke within a year
on February 26, 2018
Posted by: cowgrrrljuju
I've learned my lesson keeping warranties and receipts. We've had this blender for about a year, and the bottom of the jar/mechanism started leaking. Next time, I will purchase a blender that at least had replacement parts.I hate thinking about throwing a blender in a landfill every year!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 28, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear that your jar base needs to be replaced, but I’m happy to advise that the jar base for the model you reviewed is available as a replaceable part. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love it but...
on February 26, 2018
Posted by: MarionD
from NY, USA
Gender:Female
Love the blender and convenience...unfortunately the blade dulled very quickly. Can I get a replacement blade?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Customer Service, March 1, 2018
Thank you for offering your feedback regarding your Black+Decker PB1002G. I’m sorry to hear of the trouble that you have experienced with your blender. I would be happy to assist you by sending a new part. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com