Customer reviews from blackanddeckerappliances.com
FusionBlade 20-Oz. Personal Blending Jars (2-Pack)
Average customer rating
2.7
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
7
4 Stars
17
3 Stars
21
2 Stars
14
1 Star
20
43%of customers recommend this product.
(
29 out of
68)
Customer Reviews for FusionBlade 20-Oz. Personal Blending Jars (2-Pack)
Customer Rating
3
Ok at first, now it leaks
on May 3, 2016
Posted by: SM79
from St. Petersburg, FL, United States
Gender:Female
I've been using this item for nine months, and I was happy until recently - now every time I use the blender, the liquid inside the "jar" leaks through the FusionBlade base, leaving a wet, sticky mess in the bottom of the blender. I've looked everywhere to buy a replacement FusionBlade but I can't find anywhere to purchase it.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 5, 2016
Thank you for offering your feedback regarding your Black+Decker PB1002R. We’re glad that your blender was initially working out well, but we’re sorry to hear that it has started leaking. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Smoothie feature rocks
on March 1, 2017
Posted by: Carson
from New Orleans, LA, United States
Gender:Male
I love using the smoothie feature but the plastic base of mine cracked and I don't know where I can find a new one.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 2, 2017
Thank you for offering your feedback regarding your Black+Decker BL1821RG-P. I’m glad that you’ve been satisfied with your blender’s results, but I’m sorry to hear your jar base has cracked. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Need a parts list
on March 2, 2017
Posted by: Jay C
from Sacramento, CA, United States
Gender:Male
I use this blender with a pint-sized mason jar with a handle to make my bulletproof coffee. It will work with standard quart-sized jars as well, but not wide-mouth jars. It has worked great for several months, but the blade mechanism got dropped and now the blender vibrates so I would like to replace it. Also, as others have mentioned, there needs to be a simple way to purchase replacement gaskets. Otherwise, it works great and cleanup is a breeze.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Powerful compact machine for on the go smoothies
on March 14, 2017
Posted by: Tommy B
from New Jersey, United States
Gender:Male
I bought this a month ago and it exceeded expectations in terms of power and portability. Major negative is the inability of Black and Decker to supply replacement gaskets or a spec for customers to acquire them. They must be loose to enable cleaning. But they will deteriorate and/or get lost resulting in a mess on the counter top and/or your clothing.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great Blender but blade separating after 3 months
on April 3, 2017
Posted by: LNelson
from Georgia, United States
Gender:Female
I bought this blender in December and absolutely love it. Being able to blend and drink from the same cup has shortened the time it takes to make my morning smoothie and get me out the door. However, the blender started leaking a few days ago and after examining it, I noticed the blade has separated from the screw mechanism and it caused some of the liquid to leak out while blending. This should not happen after only 3 months of use. I need a replacement part so I can go back to using and loving my personal blender.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 4, 2017
Thank you for offering your feedback regarding your Black+Decker PB1002R. I’m delighted to hear that you love your blender, but I’m sorry to learn that the blade assembly is damaged. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Ease of use
on April 21, 2017
Posted by: Bulletproof Coffee Guy
from San Francisco, CA, United States
Gender:Male
Easy to use. Getting extra containers and blades was no problem. Very happy with the produce with one exception, you can't buy replacement gaskets. This is frustrating as the gaskets tend to dislodge when washing. Current solution is to buy a whole new blade which would be like replacing a shoe because a shoelace broke. Many of the reviews of this product have the same comments. Please listen to your customers and made the part available. The lack of being able to buy a gasket separately is the only reason you don't get 5 stars.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love it!
on May 18, 2017
Posted by: jennann81
from Florida, United States
Gender:Female
I love this blender for making my smoothies! It works great and takes up very little space! I've had it for just over a week and tonight he blade assembly leaked thru to the base. Is there a fix for this? Or replacement?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 22, 2017
Thank you for offering your feedback regarding your Black+Decker PB1002W. I’m glad to hear that you loved your blender at first, but I’m sorry to hear it recently began to leak. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Does not work
on June 25, 2017
Posted by: Gabby
from Chicago, IL, United States
Gender:Female
Bought this for father's day last weekend. We used it today, but when we hit power, nothing works! We've tried multiple outlets but no luck. Such a bummer.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 26, 2017
Thank you for offering your feedback regarding your Black+Decker PB1002R. I’m sorry to hear that your blender is not getting power. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com