Customer reviews from blackanddeckerappliances.com
FusionBlade 20-Oz. Personal Blending Jars (2-Pack)
Average customer rating
2.7
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
7
4 Stars
17
3 Stars
21
2 Stars
14
1 Star
20
43%of customers recommend this product.
(
29 out of
68)
Customer Reviews for FusionBlade 20-Oz. Personal Blending Jars (2-Pack)
Customer Rating
2
Clear plastic base cracked easily
on April 8, 2018
Posted by: Josh12
Gender:Male
We like the blender but the clear plastic base cracked very easily when tightening. Can’t find a replacement part anywhere. Blender is no good without it.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 11, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the trouble you’ve experienced with your blender's jar base. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Fusion blender
on April 10, 2018
Posted by: Lisaj74
from Alberta, Canada
The plastic collar for the jug cracked. How do I get a replacement piece?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 11, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the trouble you’ve experienced with your blender’s jar base. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Very Good Blender
on April 16, 2018
Posted by: dushyant2809
from Toronto, ON, Canada
Gender:Male
its really very good blender but finding a replacement part is the biggest pain. My glass jar broke and i am unable to find this anywhere in Canada.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 18, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m delighted to hear that your blender has been serving you well, but I’m sorry to learn that your jar needs to be replaced. The jar for your blender is typically available as a replaceable part, and I’d be happy to assist you with replacing your jar. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Just Ok
on October 14, 2018
Posted by: Kja77
from Pasadena, TX
Gender:Female
[This review was collected as part of a promotion.] My daughter used at first with yogurt. I recently started making smoothies for my self using almond/coconut milk. At least half of liquid I put in runs through the bottom all over the counter.
It does eventually blend everything, but it takes almost 10 minutes and a lot of taking off and shaking.
It does eventually blend everything, but it takes almost 10 minutes and a lot of taking off and shaking.
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 17, 2018
Thank you for offering your feedback regarding your Black+Decker PB1002R. I’m sorry to hear about the trouble you’ve experienced with your blender leaking. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Was great at first...
on December 11, 2018
Posted by: Unidragon
from Philadelphia, PA
Gender:Female
I've had this since January (11 months). I've LOVED the smoothies and the small size and the way it works. Today though the button got stuck in the blender and I could not turn it off. I had to pull the plug from the wall. Please let me know how to get in warranty support. I love my blender but I need the button to work.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 13, 2018
Thank you for offering your feedback regarding your Black+Decker PB1002N. I’m glad your blender was working well initially, but I'm sorry to hear about the trouble you’ve experienced with it recently. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Quality of the product
on April 27, 2019
Posted by: Hearher80
from Hoosick Falls, ny
Gender:Female
[This review was collected as part of a promotion.] I bought this recently and within 2 days from purchase. The motor stopped and no longer worked. I am very disappointed that it no longer works.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 1, 2019
Thank you for offering your feedback regarding your Black+Decker PB1002R. I’m sorry to hear about the trouble you’ve experienced with your blender. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great Blender
on August 13, 2025
Posted by: decorateew
from Maple Shade New Jersey
Gender:Female
I've had 2 They are great! Are they still available for purchase, if so where?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, August 14, 2025
Thank you for providing your feedback regarding your Black+Decker FusionBlade™ Personal Blender. I'm glad to hear that you love your blenders. I do apologize, but the model you are inquiring about has been discontinued. Unfortunately, there is rarely a single reason for the discontinuation of a product. Each year new products are introduced and older or less popular ones are discontinued. If you need further assistance, please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42603152 so that I may be able to better assist you.
Written by a customer while visiting blackanddeckerappliances.com