Customer reviews from whirlpool.com
Whirlpool - 18.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4
(153 Reviews)
Rating breakdown 153 reviews
5 Stars
71
4 Stars
41
3 Stars
27
2 Stars
2
1 Star
12
78%of customers recommend this product.
(
108 out of
138)
Customer Reviews for Whirlpool - 18.2 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
5
Great performance
on November 21, 2024
Posted by: Dru260
[This review was collected as part of a promotion.] I was use to side by side bought this refrigerator die to old one going out, I’m happy with the performance and the ice maker room in bottom, smaller in top with ice maker
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
I feel the design of that seal is not correct.
on December 26, 2024
Posted by: Bad 1
[This review was collected as part of a promotion.] I bought it this month in less than a week the seal around the freezer started to come off. I went back to the store and the display model was not sealed good too.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 27, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 647853.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Basic kitchen equipment! That’s ok.
on January 3, 2025
Posted by: Wahine1216
[This review was collected as part of a promotion.] A couple of friends recommended the store, I wanted a basic fridge, got it. It’s very heavy, lacking in coordinated components (shelving), looks clean, I wasn’t interested in the ice maker because I prefer filtered water. Whirlpool has a good long reputation but 😐. I’m guessing that engineers designed this model, not homemakers, imho.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
on March 17, 2025
Posted by: Mary jane
[This review was collected as part of a promotion.] this refrig is about 1 month old I don't like the way it freezes ice cream it is rather soft
Written by a customer while visiting whirlpool.com
Customer Rating
1
Do not recommend...
on May 27, 2025
Posted by: EEL1
from Egg Harbor, WI
I bought this a couple of years ago for a 2nd home and it has never worked right. The freezer won't freeze and the fridge does freeze - it is sporadic and unpredicable. I had it repaired and they replaced the compressor while under warranty. They said they have had a lot of service calls on these this model. The compressor still did not correct the problem. This is in a rural area and it is hard to find service people - I finally found someone else to come look at it and he said that it needs to be replaced - that many made during covid have similar issues and there is not much he can do to fix it. I am so frustrated - it is out of warranty and hard for me to find something that will fit the space - but I need it to work. We used it this weekend - nothing stays frozen in the freezer but everything in the fridge froze...
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, May 30, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 729727.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice looking addition to our kitchen
on June 7, 2025
Posted by: 70's_Kitchen
[This review was collected as part of a promotion.] Looks nice, fits in the space and keeps stuff cold. Most of the newer models would not fit in the refrigerator space of our older home.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Normal Fridge
on September 6, 2025
Posted by: Azikedk
[This review was collected as part of a promotion.] Working great so far but the freezer should include more shelves
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Quiet and Meets or Expectations
on November 13, 2025
Posted by: Happy Purchaser25
from Glenoma, WA
[This review was collected as part of a promotion.] This was delivered about a week ago with a factory-installed icemaker (to replace a 16-year-old refrigerator). It is quieter than we may have expected, based on the experiences of a few reviewers. I barely hear it run! The primary selling point for me was that this model is Energy Star compliant. The unit by itself is relatively light-weight at 185 pounds, I recall. This unit is ideal for a manufactured home due to all the above reasons. There is no real shelf in the freezer due to the icemaker's half-shelf, but I plan to buy one from a local store with no meat/cheese drawer (although I will also purchase some storage bins). I recommend it!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com