Customer reviews from crock-pot.com
Crock-Pot - 4.5-Qt. Manual Slow Cooker - Stainless
Average customer rating
4
(98 Reviews)
Rating breakdown 98 reviews
5 Stars
60
4 Stars
13
3 Stars
4
2 Stars
5
1 Star
16
70%of customers recommend this product.
(
39 out of
56)
Customer Reviews for Crock-Pot - 4.5-Qt. Manual Slow Cooker - Stainless
Customer Rating
1
Used once - top broke
on June 3, 2023
Posted by: Bill Brasky
from Megadeth, Arizona
Gender:Male
Frequency of use:Monthly
Length of ownership:1 week
I used the crockpot once. Washed the lid. Set it gently into the drainer and it shattered.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Consumer Care, June 7, 2023
Hii there, We are extremely sorry to hear about this and even more sorry to disappoint you. This is not the experience that we want you to have with our brand. We will make sure that our design and production team are made aware of your feedback and we would love nothing more than to correct this issue and restore your faith in Crock-Pot.
Please give us a call at 1-800-323-9519. We're here for you Monday-Friday from 9am-6pm EST.
Our product specialists will be more than happy to resolve this issue.
Please give us a call at 1-800-323-9519. We're here for you Monday-Friday from 9am-6pm EST.
Our product specialists will be more than happy to resolve this issue.
Written by a customer while visiting crock-pot.com
Customer Rating
1
nice while it lasted.
on November 14, 2024
Posted by: Gary55
bought this about a year ago, and now the temperature doesn't work. HOT is barely warm - not even bath water warm - nothing cooks.
Response from crock-pot.comBy Customer Care, November 28, 2024
Hello Gary!
We appreciate you leaving the review. We're committed to making your experience delightful. If you require our assistance, please use the Contact Us form on the official website: https://www.crock-pot.com/support/contact-us, or talk to our experts Monday through Friday, 9AM to 5PM ETC, at 1-800-323-9519 so we can help you further.
Thank you!
CrockPot Consumer Care
We appreciate you leaving the review. We're committed to making your experience delightful. If you require our assistance, please use the Contact Us form on the official website: https://www.crock-pot.com/support/contact-us, or talk to our experts Monday through Friday, 9AM to 5PM ETC, at 1-800-323-9519 so we can help you further.
Thank you!
CrockPot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
1
Knob not working
on April 9, 2025
Posted by: JTCHAZZ
Gender:Female
Frequency of use:Weekly
Length of ownership:1 week
We bought this Crock Pot four months ago. We’ve used it maybe three times a month since. Last week I plugged it in and after an hour it hadn’t heated up. I double checked the outlet but nothing. Finally I checked the knob and realized ot wasn’t securely on any setting. It finally worked, but I had the same problem today. The knob is flimsy and there’s no indicator light.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Customer Care, April 10, 2025
Hi JT,
Thank you for reaching out to us at CrockPot. We regret the difficulties you faced and understand the inconvenience caused. We recommend submitting a warranty claim through our online form. You can fill out the warranty form at the following link: https://bit.ly/CrockPotW . For further questions, please feel free to reach out to us here on Messenger, at 1-800-323-9519 or via https://bit.ly/CP-cu . Our team is committed to helping you from Monday to Friday, 9am to 5pm Eastern Time. We prioritize your satisfaction and are dedicated to resolving any concerns you may have. Have a pleasant day,
—Crock-Pot Consumer Care
Thank you for reaching out to us at CrockPot. We regret the difficulties you faced and understand the inconvenience caused. We recommend submitting a warranty claim through our online form. You can fill out the warranty form at the following link: https://bit.ly/CrockPotW . For further questions, please feel free to reach out to us here on Messenger, at 1-800-323-9519 or via https://bit.ly/CP-cu . Our team is committed to helping you from Monday to Friday, 9am to 5pm Eastern Time. We prioritize your satisfaction and are dedicated to resolving any concerns you may have. Have a pleasant day,
—Crock-Pot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
1
Didn't last long :(
on November 18, 2019
Posted by: SVO1
from Northwoods, WI
Gender:Female
The model of my Crock-Pot is actually SCR400-SP; I couldn't find it to select that model. I used it twice, without problem; on the third use, it died ... it didn't even get warm. I checked the outlet, and it was fine. I had guests coming over for dinner, so I had gone to the store to pick up a few things. When I got back, the pot was still cold. Unfortunately, we had to order carry-out! I bought my first Crock-Pot 40 years ago, and it's still working; however, I wanted a new one with the removal stoneware but it turned out to be a lemon!!
No, I would not recommend this to a friend.
Response from crock-pot.comBy Crock-Pot®, Consumer Care, November 20, 2019
We are extremely sorry to hear about this and even more sorry to disappoint you. This is not the experience that we want you to have with our brand. We will make sure that our design and production team are made aware of your feedback and we would love nothing more than to correct this issue and restore your faith in Crock-Pot. Please give us a call at 1-800-323-9519. We're here for you Monday-Friday from 9am-6pm EST. Our product specialists will be more than happy to help you.
Written by a customer while visiting crock-pot.com
Posted by: KimM
from California, USA
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
Verified Purchase:Yes
I've tried other brands and they just don't have the same quality that the "Real" crock-pot has. The stone cookware makes all the difference and the heating is consistant with settings. Low actually means low... it's amazing how many other brands say "Low" setting but seem just as hot and "Hight" setting and cook the meat either to fast or way to slow.
My last "Crock-Pot" lasted 12 years + and I was so sad to see it go. I'm looking forward to 12 years + with my new one.
Thank you Crock-pot.
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
5
Amazing but cant replace power chord!
on April 28, 2020
Posted by: Vinny718
from Queens
Gender:Male
Frequency of use:Monthly
Length of ownership:1 week
My wife and I LOVE this thing but somehow the chord slowly damaged over the past few months and suddenly a spark this morning. There is no replacement power chord for model SCR450-HX. That sucks!
Otherwise it does what its supposed to do. Is there a way to replace the power chord on this model?
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Posted by: Melissa47
from Miami, FL, USA
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
Verified Purchase:Yes
I love it!!! I have only used it twice since I purchased it. I made the Crack Chicken my family loved it...I did a 4.5lbs Boston Butt for the 4th...my sister couldn't believe it and tried to trade me her All-Clad 7qt...No way I am not lettig go of it...
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
5
Product has more features than I expected
on October 30, 2015
Posted by: Jena
from South Jacksonville IL
Gender:Female
Frequency of use:Weekly
Length of ownership:1 week
I had an older model and the Crock broke. I contacted the company and they got me a new one very quickly with excellent service.
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com