Customer reviews from geappliances.com
GE - 5.1 Cu. Ft. 13-Cycle High-Efficiency Top-Loading Washer
Average customer rating
4.1
(77 Reviews)
Rating breakdown 77 reviews
5 Stars
49
4 Stars
10
3 Stars
3
2 Stars
3
1 Star
12
75%of customers recommend this product.
(
58 out of
77)
Customer Reviews for GE - 5.1 Cu. Ft. 13-Cycle High-Efficiency Top-Loading Washer
Customer Rating
1
Horrible Quality
on February 4, 2019
Posted by: hullm
from MN
After much research and owning GE Profile appliances at our previous home, we went with this model. Not a good choice. Just three weeks after owning it, we had to have the control panel replaced. Two years later we need it replaced again. While the part was covered, I was still required to pay for the labor and the service call. At a minimum, the labor should have been paid for on a part that was faulty AND has a 5 year Warranty on it. Will NOT buy GE again.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible
on August 6, 2020
Posted by: Oei9594
Worst washer I’ve ever had. Not enough water to clean stuff. Many times I take out clothes or a comforter and it has dry patches on it where nothing touched it.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
4
Washer
on October 9, 2020
Posted by: Bee96
I love my new GE smart dispensing washer but it uses to much detergent my close still feel a little soapy when they come out it needs to use less
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Garbage
on February 15, 2021
Posted by: TC418
from 21014
Ruined multiple clothing items with too much detergent. After 4 years, the "transmission"...which somehow is not considered part of the motor...decided to go up and blow outlets in my home. Cost to replace far exceeded price of a new washer. Ridiculous.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, February 17, 2021
Hi ToneC - We're deeply sorry for your washer situation and know this must be frustrating for you. If you would like us to look into this further, you are welcome to reach out to us by email at the following link: https://www.geappliances.com/ge/service-and-support/contact-others.htm
Please be sure to include your review information, your name, address, phone number and the model and serial numbers for your washer. We appreciate your feedback and look forward to hearing from you. - Sharon @GEA
Please be sure to include your review information, your name, address, phone number and the model and serial numbers for your washer. We appreciate your feedback and look forward to hearing from you. - Sharon @GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
3 years and its junk!!!
on October 31, 2022
Posted by: doogymd
from Adams MN
NEGATIVE machine is noisy and will only last 3 years max.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Matthew@GEA, GE_Appliances, November 1, 2022
Thank you for sharing your experience with us. We’re so sorry to hear that your washer stopped working! At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for any inconvenience this washer has caused you.
Additionally, we're confident that our technician can get you taken care of; therefore, we recommend scheduling service. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by visiting this page found on our website: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and we look forward to hearing from you. Wishing you well – Matthew@GEA
Additionally, we're confident that our technician can get you taken care of; therefore, we recommend scheduling service. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by visiting this page found on our website: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and we look forward to hearing from you. Wishing you well – Matthew@GEA
Written by a customer while visiting geappliances.com