Customer reviews from defender-usa.com
Defender - 8-Channel, 4-Camera Indoor/Outdoor DVR Surveillance System - Black
Average customer rating
4.7
(78 Reviews)
Rating breakdown 78 reviews
5 Stars
54
4 Stars
22
3 Stars
2
2 Stars
0
1 Star
0
99%of customers recommend this product.
(
75 out of
76)
Customer Reviews for Defender - 8-Channel, 4-Camera Indoor/Outdoor DVR Surveillance System - Black
Customer Rating
5
Great Budget Security Enhancement
on December 8, 2014
Posted by: CSM Peterson
from Modesto, CA, United States
Gender:Male
Length of ownership:1 week
I looked at so many companies and reviews I was getting information overload. But it came down to the 8 channel Pro defender. What a great product! I don't have allot of extra time due to work but this was easy to set up and install. It gave information on best places to locate and do's and don'ts, Works like a charm and remote viewing was simple to set up. I plan on expanding and this will be product line. Haven't had to use CS but will call for support when needed.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Very well made.
on December 11, 2014
Posted by: OMCgrmc
from WV
Gender:Male
Length of ownership:1 week
This system is of high quality and has excellent night vision capability.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
First system, awesome features
on January 16, 2015
Posted by: Nick
from Kankakee County, IL, United States
Gender:Male
Length of ownership:1 week
So the initial setup of the DVR and configuration took a few hours because I'm setting up the DVR in another room from my office. But once I put everything in place, installing the cameras was straightforward and quite simple. I love having remote access available and the auto day/night vision and alarms for movement. Haven't had many chances to test it out but I think so far that's a good thing! I will play with the settings to fine-tune to my liking later.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Can't Beat it for the money
on January 17, 2015
Posted by: Mike Mike
from New York, NY, United States
Gender:Male
Length of ownership:1 week
Great system, great value. Super user friendly physical setup. I found the most difficult thing to be setting up remote access. My main hurdles were downloading the wrong app (you want the ASee+ App), and getting the DVR remote control to work (hold the remote in front of the DVR while pressing "0" and they will sync). Limited mobility on the mounts but easy enough to overcome. Good color picture, great night vision.
Written by a customer while visiting defender-usa.com
Customer Rating
5
Follow up review
on January 18, 2015
Posted by: hobo
from Aiken County, SC, United States
Gender:Male
Length of ownership:1 week
Shortly after my first review I was contacted by Charles with Defendant Customer Service by email thereafter we spoke by telephone about the issues related to the setup of the DVR for remote viewing. My wife and I were pleasantly surprised by Charles genuine interest in resolving the issues. His extensive knowledge of the system was astounding but best of all his courteous attitude and infinite patience even when he had to repeat instructions several times to make sure all was understood went well above all expectations. In a matter of minutes all was functional. Thanks to Charles this event which started as a very dreadful experience come to a very pleasant conclusion.
Things I learned since I first purchased this surveillance system:
1. Do your homework before you purchase. It is your money and your time.
1. Do your homework before you purchase. It is your money and your time.
2. Get the user manual before you purchase and READ and READ again the instructions. This equipment is sophisticated and requires quite a bit of preparation before tackling the set up for remote viewing. Also the video tutorials available on the DEFENDER website are very educational.
3. Be patient. Delays getting return calls from customer support are frequently due to unusually high traffic especially during holidays.
I still believe this is an excellent system for the price. It has some of the features that you would expect in a much more expensive system and compares favorably in price and quality to most all of the other systems marketed by competitors. Thanks to Charles I now understand the reason why I was unable to get with customer service and I am sure it was not for neglect.
In conclusion I am retracting my three star rating and substitute it with a five star. I am so confident in DEFENDENT's genuine interest in providing good customer service that I plan to purchase another unit for my retreat in the country. And yes, I most definitely would recommend it to many of my friends.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Follow up review
on January 19, 2015
Posted by: hobo
from Aiken County, SC, United States
Gender:Male
Length of ownership:1 week
As I noted in my previous review, installing the equipment was very easy. However, setting up for remote viewing was altogether different. After several attempts to make things workable I returned the unit for a refund. Big mistake!
I purchased the same model again thinking perhaps the first one was defective. Soon thereafter I was contacted by Charles with DEFENDER customer support offering his assistance to resolve the remote viewing issues. Charles' over the phone instructions made it possible to make the system functional. In the process I learned that during the holiday period great demand was imposed on the customer support staff causing a backlog of requests with long waits for callers.
Charles' assistance made it possible for me to understand the technicalities of the system and the restore my confidence to operate it. Best of all he restored my trust in DEFENDER and its staff. I will definitely keep this second unit and I will buy another one for my retreat in the woods. I am now confident that DEFENDER's equipment and customer service definitely deserves five stars.
I purchased the same model again thinking perhaps the first one was defective. Soon thereafter I was contacted by Charles with DEFENDER customer support offering his assistance to resolve the remote viewing issues. Charles' over the phone instructions made it possible to make the system functional. In the process I learned that during the holiday period great demand was imposed on the customer support staff causing a backlog of requests with long waits for callers.
Charles' assistance made it possible for me to understand the technicalities of the system and the restore my confidence to operate it. Best of all he restored my trust in DEFENDER and its staff. I will definitely keep this second unit and I will buy another one for my retreat in the woods. I am now confident that DEFENDER's equipment and customer service definitely deserves five stars.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Easy Installation
on January 22, 2015
Posted by: costello1
from Columbus, OH, United States
Gender:Male
Length of ownership:1 month
Bought this item for our office. Was able to install in under 4 hours with no prior experience.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
This system is well worth the money.
on February 2, 2015
Posted by: hobo
from Aiken County, SC, United States
Gender:Male
Length of ownership:1 week
I bought the 4 cameras version a month ago. Installation was no problem but the remote viewing posed some challenge. Customer Support was awesome in setting things straight in short time. What at first appeared as insurmountable obstacles became rather easy to resolve. I received this second system days ago and can't wait to put it into operation soon. I expect this one to perform as well as the 4 camera unit and thanks to what I learned from tech support I am confident I will be able to put this other unit on line by myself.
I will write another review once I get this unit operational rating its performance. I have no doubt it will exceed my expectations.
I will write another review once I get this unit operational rating its performance. I have no doubt it will exceed my expectations.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com