Customer reviews from startech.com
Startech - USB S-Video Composite Audio Video Capture Cable
Average customer rating
2.8
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
6
4 Stars
0
3 Stars
1
2 Stars
2
1 Star
7
Customer Reviews for Startech - USB S-Video Composite Audio Video Capture Cable
Customer Rating
5
Capture and Convert Video Like A Pro!
on March 18, 2014
Posted by: RichFarr
The “Composite to USB Video Capture Cable” works exactly as expected! I use this to transfer my old home movies and tapes to my computer and I love this device!
I did have a small problem in first using the cable in updating drivers. However, StarTech.com technical support was able to help me resolve it easily. They answered my questions and addressed my concerns quickly, in a very professional and user-friendly manner.
An unexpected and pleasant surprise was their outstanding follow-up. I am very pleased I purchased this device from StarTech.com. Other companies could learn how real sales and technical support works by calling StarTech.com!
Written by a customer while visiting startech.com
Customer Rating
1
Don't Buy They Lie
on January 29, 2020
Posted by: urcray
I just purchased this little gadget to help ease the mess of archiving old Hi8 and Minvdv tapes. It clearly states "works with mac". It's almost February and it still won't work on a mac that shipped in the last few months with Catalina. That is low. I could see if it was August or September of the same year a new mac os comes out..
Response from startech.comBy Matt, Customer Support, February 3, 2020
We apologize that our SVID2USB23 is not working for you. macOS Catalina (10.15) requires 64bit software/drivers and unfortunately removes support for 32bit software/drivers. We are working to retrieve updated drivers from the manufacturer of the chipset used in SVID2USB23, however until we receive them, this product remains incompatible with 10.15. For it to work with your computer/system, you’ll need to either remain on 10.14 or reinstall 10.14 or an earlier version if you have already updated. We understand this may be frustrating and we apologize for the inconvenience. If you’d like to speak directly with one of our support team members, you can contact us at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week.
Written by a customer while visiting startech.com
Customer Rating
5
Worked good for me!
on September 3, 2019
Posted by: scopro
Ive actually had mine for a couple of years. The first one I owned had temperature problems and as it warmed up the picture would go bizerk. (thats an electronic tech term) Anyhow, StarTech CS shipped another out to me after working with my on the phone, didnt want the old one returned. Its worked beautifully since. Well now Im changing over to Linux and I was looking for Linux compatible software but it looks like Im going to end up having to use a virtual machine if I conti to use the SVid.
Written by a customer while visiting startech.com
Customer Rating
1
Useless with aqn up to date Mac
on August 4, 2020
Posted by: unhappycustomer1
Bought this to record some older game play. Worked fine but with the newest Mac OS it doesn't work due to t being a 32 bit app. Not impressed with the longevity of this piece of tech
Response from startech.comBy Stacey, Customer Support, August 5, 2020
Hello,
Thank you for your feedback. We’re sorry that the SVID2USB23 wasn’t working as you had hoped. This product is compatible with Windows O/S only. If you have any additional questions or require additional assistance our Technical Support team would be happy to assist. Please feel free to contact us directly via chat or by calling 1-800-265-1844. We are available 24 hours a day, 5 days a week.
Thank you for your feedback. We’re sorry that the SVID2USB23 wasn’t working as you had hoped. This product is compatible with Windows O/S only. If you have any additional questions or require additional assistance our Technical Support team would be happy to assist. Please feel free to contact us directly via chat or by calling 1-800-265-1844. We are available 24 hours a day, 5 days a week.
Written by a customer while visiting startech.com
Customer Rating
5
Great Product
on October 5, 2020
Posted by: Ramiz
Good quality video interface, which I use to transfer a video camera to Laptop
Written by a customer while visiting startech.com
Customer Rating
1
Fail-Not Mac compatible
on October 28, 2020
Posted by: JLaw
WARNING! Updating to Mac OS 10.15.7 or any OS above 10.14 will kill this product on a Mac. Until then it work fine for me, but I also use several Adobe video products and the latest update requires the newer OS.
Response from startech.comBy Stacey, Customer Support, October 29, 2020
Thank you for letting us know of your concerns. MacOS Catalina has removed support for 32-bit software/drivers and we apologize for any inconvenience this may have caused. If we can be of assistance determining if another product would be suitable in your setup, please feel free to reach out to one of our Technical Advisors via live chat or phone.
Written by a customer while visiting startech.com
Customer Rating
5
Analyst
on May 25, 2021
Posted by: Checking
This is the best product I've ever bought and it was really worth it
Written by a customer while visiting startech.com
Customer Rating
1
SVID2USB23 not working with new MS Surface Pro7
on June 28, 2021
Posted by: triastro2
The SVID2USB23 does not connect with capture programs on my new MS Surface Pro7. The device manager indicates the driver is incompatible with Windows, even though the same software worked fine on my MS Surface Pro4 with latest Windows updates. StarTech needs to come up with a more versatile/universal driver that does not crap out every time Windows does an updata.
Response from startech.comBy Dan, Customer Support, June 30, 2021
Hi Triastro,
We are sorry to hear about the issues you are experiencing. One of our Technical Advisors will reach out to see if we can help resolve things.
We are sorry to hear about the issues you are experiencing. One of our Technical Advisors will reach out to see if we can help resolve things.
Written by a customer while visiting startech.com