Customer reviews from Dymo.com
Dymo - LabelManager Thermal Transfer Printer - Monochrome - Desktop - Label Print
Average customer rating
2.2
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
17
4 Stars
11
3 Stars
8
2 Stars
19
1 Star
57
28%of customers recommend this product.
(
26 out of
94)
Customer Reviews for Dymo - LabelManager Thermal Transfer Printer - Monochrome - Desktop - Label Print
Customer Rating
1
Once the battery goes bad, the unit cannot be used
on September 12, 2021
Posted by: MikeD
from Jacksonville, FL
I feel ripped off. I purchased 3 of these for 3 locations. When the internal battery dies, the unit cannot print. Even when plugged in, I cannot use the unit until I replace the battery.
No, I would not recommend this to a friend.
Response from Dymo.comBy Consumer Care, September 13, 2021
Hello, this is Kasia from DYMO Consumer Care. We are sorry that our product has not met your expectations. We would be very happy to assist you with any issues you are facing with our product, therefore please expect an email from our Consumer Service shortly.
Written by a customer while visiting Dymo.com
Customer Rating
1
Battery depleted = need to buy LabelManager
on September 15, 2021
Posted by: Anonymous
from Munich, Germany
Once the battery is depleted, you might as well throw away the entire device, since a replacement battery is priced near the price of the initial device. The device will not work without the battery, even if it is plugged in.
The lifetime of the battery is low. It will not charge, even if the remaining capacity should lend itself to charging.
No, I would not recommend this to a friend.
Response from Dymo.comBy Kasia, DYMO, May 30, 2022
Hello
Regarding issues with your LabelManager PnP battery, I recommend trying the following steps:
1. Make sure the printer is connected directly to a powered USB port on the computer.
2. Disconnect the USB cable, remove the battery and clean the silver connectors on the battery.
3. Power cycle the printer by pressing the On/Off button a few times and reinsert the battery.
4. Connect the USB cable and check the status of the blue light:
- Solid light the printer does not take charge. The battery is fully charged, or it is not able to take any more charge.
- The light flashes three times, pauses and flashes 3 times again. This status means that the battery is being charged. Charge it for at least 3 hours and see if it’s possible to print.
- Light is flashing rapidly. This means the battery is not inserted or it is not detected by the printer. Double check if the battery sits in the compartment. Do note that it is hidden beneath a plastic cover.
5. In case of Windows, disable USB Selective Suspend Setting that prevents USB devices from being charged if a USB port is not active for some time.
The setting can be disabled in Control Panel --> Power Options --> Change plan settings --> Change advanced power settings --> USB.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Regarding issues with your LabelManager PnP battery, I recommend trying the following steps:
1. Make sure the printer is connected directly to a powered USB port on the computer.
2. Disconnect the USB cable, remove the battery and clean the silver connectors on the battery.
3. Power cycle the printer by pressing the On/Off button a few times and reinsert the battery.
4. Connect the USB cable and check the status of the blue light:
- Solid light the printer does not take charge. The battery is fully charged, or it is not able to take any more charge.
- The light flashes three times, pauses and flashes 3 times again. This status means that the battery is being charged. Charge it for at least 3 hours and see if it’s possible to print.
- Light is flashing rapidly. This means the battery is not inserted or it is not detected by the printer. Double check if the battery sits in the compartment. Do note that it is hidden beneath a plastic cover.
5. In case of Windows, disable USB Selective Suspend Setting that prevents USB devices from being charged if a USB port is not active for some time.
The setting can be disabled in Control Panel --> Power Options --> Change plan settings --> Change advanced power settings --> USB.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
3
Once battery dies, so does the machine
on October 15, 2021
Posted by: Filipa
from Portugal
The battery is not able to charge it on USB powered. I've checked the battery and it's charged. I've tried in multiple PCs. I've cleaned the battery. Still doesn't charges. And the price for new battery is ridiculous.
No, I would not recommend this to a friend.
Response from Dymo.comBy Consumer Service, October 18, 2021
Hello, this is Kasia from DYMO Consumer Care.
I apologize our product has not met your expectations.
Regarding issues with your LabelManager PnP battery, I recommend trying the following steps:
1. Make sure the printer is connected directly to a powered USB port on the computer.
2. Disconnect the USB cable, remove the battery and clean the silver connectors on the battery.
3. Power cycle the printer by pressing the On/Off button a few times and reinsert the battery.
4. Connect the USB cable and check the status of the blue light:
- Solid light the printer does not take charge. The battery is fully charged, or it is not able to take any more charge.
- The light flashes three times, pauses and flashes 3 times again. This status means that the battery is being charged. Charge it for at least 3 hours and see if it’s possible to print.
- Light is flashing rapidly. This means the battery is not inserted or it is not detected by the printer. Double check if the battery sits in the compartment. Do note that it is hidden beneath a plastic cover.
5. In case of Windows, disable USB Selective Suspend Setting that prevents USB devices from being charged if a USB port is not active for some time.
The setting can be disabled in Control Panel --> Power Options --> Change plan settings --> Change advanced power settings --> USB.
I hope you found this information useful.
I apologize our product has not met your expectations.
Regarding issues with your LabelManager PnP battery, I recommend trying the following steps:
1. Make sure the printer is connected directly to a powered USB port on the computer.
2. Disconnect the USB cable, remove the battery and clean the silver connectors on the battery.
3. Power cycle the printer by pressing the On/Off button a few times and reinsert the battery.
4. Connect the USB cable and check the status of the blue light:
- Solid light the printer does not take charge. The battery is fully charged, or it is not able to take any more charge.
- The light flashes three times, pauses and flashes 3 times again. This status means that the battery is being charged. Charge it for at least 3 hours and see if it’s possible to print.
- Light is flashing rapidly. This means the battery is not inserted or it is not detected by the printer. Double check if the battery sits in the compartment. Do note that it is hidden beneath a plastic cover.
5. In case of Windows, disable USB Selective Suspend Setting that prevents USB devices from being charged if a USB port is not active for some time.
The setting can be disabled in Control Panel --> Power Options --> Change plan settings --> Change advanced power settings --> USB.
I hope you found this information useful.
Written by a customer while visiting Dymo.com
Customer Rating
1
Same problem as everyone else
on August 13, 2022
Posted by: Anonbob
Battery stopped working, same problem as everyone else. Whenever I try to print a label it says need charging. Honestly Dymo should pay back everyone that wasted their money on this, it's obviously a known problem and a new battery is expensive.
No, I would not recommend this to a friend.
Response from Dymo.comBy Satya, DYMO, August 16, 2022
Hello.
We cordially apologize for the inconvenience you are experiencing. We appreciate your time for providing us with feedback as it is important to improve our products. We expect to give the best products and we failed in your case. We request you to contact DYMO support for the efficient help and solution. to fix the battery issue.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We cordially apologize for the inconvenience you are experiencing. We appreciate your time for providing us with feedback as it is important to improve our products. We expect to give the best products and we failed in your case. We request you to contact DYMO support for the efficient help and solution. to fix the battery issue.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
I found a solution to the blocking of the printer
on August 5, 2022
Posted by: lek2ren again
from Denmark
This worked for me: I took out the battery, it measures 7.6 V without load, and app 7.4 with load. The speck on the battery is 7.2, so - as an electronic engineer whit big experience in embedded constructions - maybe the battery level is to high to be read by the sw, and there is a register overflow and the reading becomes negative ??. I removed the battery from the printer, placed a 100 Ohm 1W resistor over the poles, and secured the resistor with a rubberband. Checking the resistor got heated up, app 40 C. Placed it outside on a concrete ground. Next morning the voltage level on the battery was app 0.4V. I returned the battery to the printer, plug it into my PC, and there the charging sign shows up on the battery in the printer select picture at the bottom, after app 3 min it prints again.
It is af SW bug !
It is af SW bug !
No, I would not recommend this to a friend.
Response from Dymo.comBy Satya, DYMO, August 9, 2022
Hello.
We cordially apologize for the issue you are experiencing with our printer and software. we would always expect to come up with the best products and we let you down this time. Your feedback is very valuable to us in order to improve our products and the software.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We cordially apologize for the issue you are experiencing with our printer and software. we would always expect to come up with the best products and we let you down this time. Your feedback is very valuable to us in order to improve our products and the software.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Hope the battery doesn't die
on July 27, 2013
Posted by: TechnologyExpert
from Orlando
if the battery dies you can't use the labeler. It is a specialized Lithium Ion battery and I can't find a replacement. Buy a different model that doesn't have this limitation.
No, I would not recommend this to a friend.
Response from Dymo.comBy Lizz G., DYMO Team, July 30, 2013
We're sorry you have had a difficult time finding a replacement battery. We do sell the LabelManager® PnP Rechargeable Battery on our website, here: http://www.dymo.com/en-US/online-support/online-support-parts-and-accessories/online-support-parts-and-accessories/labelmanager-260p-280-pnp-rechargeable-battery
Written by a customer while visiting Dymo.com
Customer Rating
5
Great plug-n-use compact label maker
on February 10, 2023
Posted by: WildWill
from Chicago, IL
I purchased the DYMO LabelManager Plug N Play Label Maker 5 - 10 years ago with various colored label making tapes. I thought something was wrong when I recently tried to use it since it wouldn't turn on. After reading a lot of reviews I thought the battery was the problem and my old unit would never work.
I charged it with an Anker 30W charger overnight and it works like new. I am very pleased with the quality of the labels again on my M1 MacBook Pro running Ventura 13.2 OS.
I would recommend this to a friend!
Written by a customer while visiting Dymo.com
Customer Rating
5
Best Label Maker!
on December 22, 2011
Posted by: MaryDentalReceptionist
from Madison, WI
Verified Purchase:No
Medical receptionist...i love this product! great for printing off labels to organize patient charts. Simple to use and easy to set up for someone who isn't super computer proficient. Thanks DYMO..you guys rock!
Pros: - software is simple, - works great with pc, - easy to use, - really creative labels
Cons: - nonei love it
I would recommend this to a friend!
Written by a customer while visiting Dymo.com