Customer reviews from Dymo.com
Dymo - LabelManager Thermal Transfer Printer - Monochrome - Desktop - Label Print
Average customer rating
2.2
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
17
4 Stars
11
3 Stars
8
2 Stars
19
1 Star
57
28%of customers recommend this product.
(
26 out of
94)
Customer Reviews for Dymo - LabelManager Thermal Transfer Printer - Monochrome - Desktop - Label Print
Customer Rating
1
Great Product, Bad Battery Design
on February 25, 2015
Posted by: Why Bother
from Oklahoma City, OK, United States
I purchased this and in less than 1 year the "rechargeable battery" went dead and will not charge even while plugged into a powered USB port. Even tried a new USB cable and multiple computers to attempt to correct this problem. CHAT with tech support and the only option they gave me was I have to purchase a new battery from them at more than $25 plus shipping. AA batteries would be cheaper, but I do not have that option available to me. DO NOT PURCHASE THIS PRODUCT. After the tech support I received you may also want to consider another brand.
No, I would not recommend this to a friend.
Response from Dymo.comBy Consumer Service, March 2, 2015
Hello,
We are sorry to hear about your experience with our LabelManager PnP. Since you mentioned that the device is less then 1 year old, you are entitled to free of charge exchange of the battery.
We will be more than happy to provide you with further assistance. Please leave us your contact details, so we can contact you in order to solve the issue.
Kind regards,
Dymo Consumer Service
We are sorry to hear about your experience with our LabelManager PnP. Since you mentioned that the device is less then 1 year old, you are entitled to free of charge exchange of the battery.
We will be more than happy to provide you with further assistance. Please leave us your contact details, so we can contact you in order to solve the issue.
Kind regards,
Dymo Consumer Service
Written by a customer while visiting Dymo.com
Customer Rating
1
Poor battery design
on January 3, 2017
Posted by: Alex45
from Zürich, Schweiz
The printer doesn't work without battery. Despite the fact that it's connected to the PC USB port and it's powered on. If the battery dies, you'll have to spend more than 50% of the total costs to buy a new battery. A no-go.
Response from Dymo.comBy DYMO NA, January 11, 2024
Hello. Thank you for contacting us.
We sincerely apologize for the inconvenience caused. Thank you for sharing your feedback with us, and please be aware that this information will be forwarded to the appropriate department for further review.
We will be happy to assist you if you could please reach out to us directly.
Please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. Thank you for sharing your feedback with us, and please be aware that this information will be forwarded to the appropriate department for further review.
We will be happy to assist you if you could please reach out to us directly.
Please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Replacement batteries MIA
on January 28, 2015
Posted by: ejodee
from Michigan
I appreciate DYMO's honesty in allowing poor reviews. I was happy to receive this label maker used. But now I am searching high and low for a battery pack. Not only is it pretty expensive at $26. but it is out of stock. And it is not available anywhere else; believe me, I have looked. DYMO, if you're listening, I would recommend making this battery optional instead of dependent.
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, August 1, 2016
Thank you for contacting us through our feedback website. We apologize that you are not completely satisfied with your LabelManager PnP. We have noted your difficulty replacing your rechargeable battery. We appreciate your feedback and hope that you will continue to use our products. We are very pleased when our consumers make Dymo a part of their everyday lives.
Written by a customer while visiting Dymo.com
Customer Rating
3
I did love it!
on October 22, 2014
Posted by: Scott5280
from Denver, CO, United States
I had this around 2 or so years. Now it tells me the battery low and will not charge. My issue is they want 30.00 for new battery pack when it is 60 to buy! I would pass on this one.
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, August 2, 2016
Thank you for contacting us through our feedback website. We apologize that you are experiencing issues with your LabelManager PnP. We have noted your battery issue. Unfortunately, the warranty for this device is 1 year however, we will be happy to figure out a solution to get you printing again. Please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to assist you. We appreciate your feedback and hope that you will continue to use our products.
Written by a customer while visiting Dymo.com
Customer Rating
5
Takes labeling to the next level
on May 12, 2012
Posted by: EvenSteven
from Spokane, Washington
I've used several labelers in the past and was never quite satisfied. I'll be using this one for a long time. Fortunately, I do nearly all my labeling at my desk, so the lack of portability of this model is a drawback. That said, it requires no power source other than the USB cable. So it is lighter weight than battery-operated models. If you wanted to put it in your laptop bag, it is compact and light weight, but comes at the price of requiring a computer to use it. As a labeler, it is awesome. It prints faster than any other model I've used. I can use any font on my computer and can preview the label on-screen. The interface tells me the label length, so I know the label will fit before wasting tape only to find out it doesn't. A very promising but tricky feature is the ability to import images. It's easy to use, but hard to make useable. It is extremely low resolution, so photos are almost useless. (They look like a photo from a newspaper that's been xeroxed, then sent through a fax machine). The secret to making this feature useful is to select very simple, high-contrast images. Images that look like the dingbat characters available on most computers work well; things like hearts, diamonds, arrows, or bullet-point characters. Since you can use these special characters easily, try them first before importing an image that may not print well. The ability to use special characters is one way I've used to reduce the amount of tape I use. Combined with color-coding tape colors, special symbols are a highly recognizable shorthand for locating file folders that saves money too. Speaking of tape, this labeler uses the D1 line of tapes. While not stellar quality as a line, the High Performance (flexible and permanent) types of tape are excellent. The flexible tape is fantastic for labeling computer cables. The permanent tape does not (so far) suffer from the coming loose after a few months on some surfaces.
Pros: Works Quickly, Neat Settings, Know length in advance, Highly customizable
Cons: Not portable USB cable
I would recommend this to a friend!
Written by a customer while visiting Dymo.com
Customer Rating
1
Very Unhappy
on October 17, 2015
Posted by: John Y
from Fresno, CA, United States
Just arrived and was ready to start labeling and having multiple print problems as well as winding problems with the included cartridge.
It is not working properly out of the box. Software installed on my Mac with no issues. However, when I print on a white label it doesn't print properly. Letters are missing or the word looks weird. Additionally, the cartridge will not rewind per the included instructions (included cartridge with the purchase will not rewind).
I have been through about 3 to 4 feet of tape with no change.
Pretty unhappy with this unit. It looks cool and installs easily but the labels are unsatisfactory as they come out of the printer.
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, July 27, 2016
I apologize that you have experienced problems printing with your LabelManager PnP. Based on what you have described I would recommend cleaning the print head. There is a small cleaning tool on the inside of the label door. Use the soft side of the cleaning tool and thoroughly wipe down the print head- located directly across from the roller. This should resolve your printing issues however, if not, I would say it sounds as if you may have received a faulty cartridge and recommend trying to print with an alternate cartridge. If you are still experiencing issues printing please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we are more than happy to troubleshoot your device.
Written by a customer while visiting Dymo.com
Customer Rating
2
Rechargeable battery dies, rendering unit useless.
on August 16, 2018
Posted by: MagsC
from Atlanta
I've had this LabelManager not even a year, using it a handful of times per month for naming new file folders. I liked its PnP functionality and the basic software perfect for issuing file labels. Today it stopped working and cited "battery not charging" on the software, even though it's supposed to be a rechargeable battery. I've always been mindful of turning off the unit when not in use, so I can't understand how this battery is dead. The cost of a replacement battery is outrageous considering the cost of the unit, why would I invest in a rechargeable battery with such a limited life span, and why isn't the USB plugged into a computer enough to power it? Now I have a useless product without it. I wish I had researched the reviews before purchasing this unit. Not happy, DYMO.
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, August 20, 2018
Thank you for contacting us regarding your LabelManager PnP. We apologize you have experienced problems with your battery. If you are still experiencing problems, please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to assist you. We can also provide support through email and live chat. You can find these options under the support tab on the Dymo website, www.dymo.com. We appreciate your business and hope that you will continue to use Dymo products.
Written by a customer while visiting Dymo.com
Customer Rating
1
Terrible product due to battery design
on March 9, 2019
Posted by: DanRoth
from Dallas
I had this label maker for about a year when the battery went bad. As others have mentioned once the battery fails you are out of luck unless you want to pay an unreasonable amount for a new battery. Even if you follow the battery care instructions it will fail in too short of a time. Should have been designed to accept disposable batteries or an alternate plug in power source. Bad enough that the labels cost so much but now I have to pay for a battery if I want to keep using the product.
No, I would not recommend this to a friend.
Response from Dymo.comBy Luke, Dymo, May 14, 2019
Hi nrnovus, Luke from DYMO Consumer Care. Thank you providing us feedback for our LabelManager PnP. I am very sorry our products have not met your expectations. The LabelManager PnP has a 1-year warranty period. We can provide replacement parts for free within this period. The battery life should be a lot longer than 1 year and I apologize this was not the case. I will contact you directly to see if I can assist with this matter.
We are happy to assist in resolving all issues with any of our products. If you require any further assistance do not hesitate to contact us via our contact link on our website www.dymo.com.
We are happy to assist in resolving all issues with any of our products. If you require any further assistance do not hesitate to contact us via our contact link on our website www.dymo.com.
Written by a customer while visiting Dymo.com