Customer reviews from Dymo.com
Dymo - LabelManager Thermal Transfer Printer - Monochrome - Desktop - Label Print
Average customer rating
2.2
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
17
4 Stars
11
3 Stars
8
2 Stars
19
1 Star
57
28%of customers recommend this product.
(
26 out of
94)
Customer Reviews for Dymo - LabelManager Thermal Transfer Printer - Monochrome - Desktop - Label Print
Customer Rating
1
IT NEVER WORKS
on December 20, 2017
Posted by: KETJE BXL
from Belgium
IT NEVER WORKS. every thing is correctly connected but it never want to print. i need hours to try to make it print and i never know why it some times does and other times it don't
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, January 8, 2018
Thank you for contacting us through our feedback website. We apologize that you are experiencing issues with your LabelManager PnP. We have noted your difficulty with this device. If you are still experiencing problems please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to assist you. We can also provide support through email and live chat. You can find these options under the support tab on the Dymo website, www.dymo.com. We appreciate your feedback and hope that you will continue to use our products.
Written by a customer while visiting Dymo.com
Customer Rating
1
Labels do stay on
on August 8, 2018
Posted by: BR1717
from Cambridge, MA
We have used a few different cartridges and different label sizes and it seems there is a 50/50 chance that the labels do not stick firmly on the manila or plastic folders we use. I loves my earlier models of Dymo printers that used paper labels. This one is terrible.
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, August 15, 2018
Thank you for contacting us regarding your LabelManager PnP. We apologize you have experienced problems with your D1 Labels. If you are still experiencing problems, please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to assist you. We can also provide support through email and live chat. You can find these options under the support tab on the Dymo website, www.dymo.com. We appreciate your business and hope that you will continue to use Dymo products.
Written by a customer while visiting Dymo.com
Customer Rating
5
Convenient
on December 25, 2018
Posted by: Knifey
from K.C., MO
I keep mine set up in my shop. I have a zillion drawers and bins and this lets me keep track of everything. So easy.
I would recommend this to a friend!
Written by a customer while visiting Dymo.com
Customer Rating
2
Battery life is Bad
on July 30, 2019
Posted by: LJ60
from california
This is my second one. The battery died just over a year on both (warranty period is 1 yr) and need to purchase a new battery for just about the cost of a entire new unit. While the labeler is great. Once of the best I have seen and I love using it. /so easy and simple, be prepare to purchase a new battery in a year. The unit is connect to a usb which is a power source and has a rechargeable battery, but once it fails while not work. Both units battery failed in just over a year. Same as other reviewers. I would give this 10 stars if it charged or worked with just the USB or if the battery did cost so much.
No, I would not recommend this to a friend.
Response from Dymo.comBy Luke, DYMO, July 31, 2019
Hi LI60, Luke from DYMO Consumer Care. Thank you providing us feedback for our LabelManager PnP. I am very sorry that our product has not met your expectation.
I am very sorry to hear you have experienced issues twice with the battery of your LabelManager PnP device. Batteries will eventually come to the end of their life, but not in the time frame of 1-year. I will contact you directly to offer assistance with getting your device working as it should.
We are happy to assist in resolving all issues with any of our products. If you require any further assistance do not hesitate to contact us via our contact link on our website www.dymo.com.
I am very sorry to hear you have experienced issues twice with the battery of your LabelManager PnP device. Batteries will eventually come to the end of their life, but not in the time frame of 1-year. I will contact you directly to offer assistance with getting your device working as it should.
We are happy to assist in resolving all issues with any of our products. If you require any further assistance do not hesitate to contact us via our contact link on our website www.dymo.com.
Written by a customer while visiting Dymo.com
Customer Rating
2
Smart machine. Insanely bad battery !!
on August 7, 2019
Posted by: Simon Madsen
from Burgas, Bulgaria
I bought my PnP almost two years ago and have printed 8 cartridges and it just worked perfectly. Now it has not been turned on for 14 days and is completely dead. A new battri costs almost the same as the machine and I know it is a general problem known to dealers. Mine is purchased in Europe, where there is a two-year warranty, but no help from the dealer on the battery part. Beware!
No, I would not recommend this to a friend.
Response from Dymo.comBy Luke, DYMO, August 13, 2019
Hi Simon Madsen, Luke from DYMO Consumer Care. Thank you providing us feedback for our LabelManager PnP. I am very sorry that our product has not met your expectation.
The LabelManager PnP has a 2-year warranty period within Europe. If your device is not working within that period, we will replace your device free of charge. Please contact us directly for information regards to the replacement process. You can contact us through the contact link on our website. Please select Europe from the location finder on our website to ensure you contact the correct department.
We are happy to assist in resolving all issues with any of our products. If you require any further assistance do not hesitate to contact us via our contact link on our website www.dymo.com.
The LabelManager PnP has a 2-year warranty period within Europe. If your device is not working within that period, we will replace your device free of charge. Please contact us directly for information regards to the replacement process. You can contact us through the contact link on our website. Please select Europe from the location finder on our website to ensure you contact the correct department.
We are happy to assist in resolving all issues with any of our products. If you require any further assistance do not hesitate to contact us via our contact link on our website www.dymo.com.
Written by a customer while visiting Dymo.com
Customer Rating
1
Will not recognize itself as a printer
on November 8, 2019
Posted by: AmandaJ
from New Jersey
This worked great until I got my Mac upgraded. Now when I open v8 I get a notification that needs to run Add Network Printer Utility, and then it doesn't detect it. Can't use it at all anymore.
No, I would not recommend this to a friend.
Response from Dymo.comBy Luke , DYMO, November 11, 2019
Hi Amanda, Luke from DYMO Consumer Care. Thank you providing us feedback for our LabelManager PnP. I am very sorry that our product has not met your expectation.
It is possible your device needs to be reset. Please follow the steps below to reset your printer.
1. Remove the USB cable from the back of your LabelWriter.
2. Remove the tape cartridge from the tape compartment.
3. Delete the printer from 'Printers and scanners' or ‘Devices and Printers’ (make sure the print queue is clear)
4. Re-insert the tape cartridge.
5. Re- attach the USB cable (insure that it is connected to the computer)
6. Check that the LabelWriter has successfully added itself back into the printer list in 'Printer and Scanners' or ‘Devices and Printer’
8. Open Software, create a label and print.
We are happy to assist in resolving all issues with any of our products. If you require any further assistance do not hesitate to contact us via our contact link on our website www.dymo.com.
It is possible your device needs to be reset. Please follow the steps below to reset your printer.
1. Remove the USB cable from the back of your LabelWriter.
2. Remove the tape cartridge from the tape compartment.
3. Delete the printer from 'Printers and scanners' or ‘Devices and Printers’ (make sure the print queue is clear)
4. Re-insert the tape cartridge.
5. Re- attach the USB cable (insure that it is connected to the computer)
6. Check that the LabelWriter has successfully added itself back into the printer list in 'Printer and Scanners' or ‘Devices and Printer’
8. Open Software, create a label and print.
We are happy to assist in resolving all issues with any of our products. If you require any further assistance do not hesitate to contact us via our contact link on our website www.dymo.com.
Written by a customer while visiting Dymo.com
Customer Rating
5
Works fine for MacBook Air M1 2020
on January 2, 2022
Posted by: Head_Butler
from UK
I found this printer in a drawer of old tech. I downloaded and installed the latest Mac software and it worked. I was pleasantly surprised.
I would recommend this to a friend!
Written by a customer while visiting Dymo.com
Customer Rating
2
Nice label printer...when it works
on January 2, 2022
Posted by: Bitflipper
from Dallas TX
I bought this label printer several years ago. Plugged it into my Mac. Downloaded and installed the software for it. It worked perfectly for several years.
The battery died which, as others have said, makes the label printer useless. I did buy a replacement battery which brought it back to life. The printer had shown up as off-line but, with the new battery, it is back online. Cool: back in business.
Not so fast. Now running Monterey v12.1, I can print a label, the printer icon pops up in the dock for a few seconds, then disappears but no label gets printed. Odd as it worked perfectly fine before the battery died.
Things I've tried:
- Removed the Dymo label app, rebooted, then reinstalled.
- Unplugged the label printer, removed the printer from the Mac's set of printers, plugged it back in. It showed up. Printed a label. Same result as before: no label came out.
- Check the tape cartridge that had been working before the battery died. It looks normal: no jams, properly seated.
- Tried a new USB cable. Didn't make any diff.
- Removed the Dymo software, removed the printer from the Mac list of printers, unplugged it, shutdown the Mac. Powered it back on. Plugged in the printer: it showed up in the list of Mac printers. Reinstalled the Dymo label app. It saw the printer. Tried to print a test label: nothing, silence, no hint that anything ever made it to the printer.
- I bought a new label printer. It is only slightly more expensive than a battery replacement. It did exactly the same thing: looks normal in all respects except it doesn't print anything.
- I plugged it into different USB ports. Sometimes that helps. No joy there either.
- Removed the Dymo label app, rebooted, then reinstalled.
- Unplugged the label printer, removed the printer from the Mac's set of printers, plugged it back in. It showed up. Printed a label. Same result as before: no label came out.
- Check the tape cartridge that had been working before the battery died. It looks normal: no jams, properly seated.
- Tried a new USB cable. Didn't make any diff.
- Removed the Dymo software, removed the printer from the Mac list of printers, unplugged it, shutdown the Mac. Powered it back on. Plugged in the printer: it showed up in the list of Mac printers. Reinstalled the Dymo label app. It saw the printer. Tried to print a test label: nothing, silence, no hint that anything ever made it to the printer.
- I bought a new label printer. It is only slightly more expensive than a battery replacement. It did exactly the same thing: looks normal in all respects except it doesn't print anything.
- I plugged it into different USB ports. Sometimes that helps. No joy there either.
I have Googled this printer, troubleshooting, found suggestions (they were all what I had already done), and basically did pretty much all I could do from the user side. I ever went thru the troubleshooting section of the user guide. Nothing helped.
At this point, I'm stuck. I do IT for a living and have for many decades. I've worked with all kinds of printers from many manufacturers. I can usually figure these things out. This one, however, has me baffled.
Response from Dymo.comBy Kasia, Consumer Care, January 3, 2022
Hello, this is Kasia from DYMO Consumer Care. Thank you for providing your feedback for the LabelManager Plug N Play label maker. We apologize our product has not met your expectations. If you are still having issues with your printer, please do not hesitate to give our technical support team a call at 877-724-8324 Monday-Friday 9am-5pm EST. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com