Customer reviews from Dymo.com
Dymo - LabelManager Thermal Transfer Printer - Monochrome - Desktop - Label Print
Average customer rating
2.2
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
17
4 Stars
11
3 Stars
8
2 Stars
19
1 Star
57
28%of customers recommend this product.
(
26 out of
94)
Customer Reviews for Dymo - LabelManager Thermal Transfer Printer - Monochrome - Desktop - Label Print
Customer Rating
2
Only works with labels 6mm, 9mm and 12mm
on January 1, 2016
Posted by: greggles
I've only just purchased the unit and so far it is working fine. The big issue is that the Dyno website is misleading. I purchased the PNP printer and 19mm (3/4") labels because on the US web page these are listed as an accessory (including the 1" labels). On the Dyno global web site it lists only compatible labels (which I didn't see until a few minutes ago). Unfortunately because I'm out of the US the cost of returning it is worth more than the unit.
I would recommend this to a friend!
Response from Dymo.comBy Dymo, Dymo, July 25, 2016
I apologize for any miscommunication that you experienced regarding your LabelManager PnP. The LabelManager PnP can hold up to a 3/4" label cartridge. The LabelManager Wireless PnP is the one that can hold up to a 1" label cartridge. If you have any further questions please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST.
Written by a customer while visiting Dymo.com
Customer Rating
2
Battery problems
on June 3, 2016
Posted by: sdavies
from Reading, United Kingdom
I bought this a couple of years ago. It's a great little label printer until the battery dies, and it will die. Then nothing works. I've bought a new battery at vast expense (nearly as much as a new printer) but it seems to have trouble charging. I used to recommend this until I had the battery problems, now I don't.
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, July 22, 2016
I apologize that you have experienced problems with your LabelManager PnP. If you are having battery issues I recommend that you be sure it is able to receive a full charge. To do this leave the USB cable connected for 4-6 hours. If you still experience battery issues please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST.
Written by a customer while visiting Dymo.com
Customer Rating
2
I liked it, now I need to replace the battery...
on September 16, 2016
Posted by: sbsjsu
I ordered the LabelManger PnP in February 2015 along with labels, but didn't use the unit until September 2015 when I discovered that the labels that I purchased were not for this unit. Beware that not everything that says "D1" is for this label maker. Although that's what is stamped inside of the machine, that is not the model number. Look for LabelManager PnP labels.
On to the labels... it took several attempts to figure out how to print from an Excel spreadsheet, but I finally nailed it down. I love not having to manually enter each label, but I was not expecting it to be so complicated. I couldn't explain the process to someone else if I tried. Oh, and one thing I haven't figured out is printing multiple times from the same file. If you are in Import Data and Print, once you hit print, you have to go into Import Data and Print again if there are other labels that you needed to print on a different color tape, for example. The Import window closes and you have to start again.
And, then there's the battery... In August 2016, my unit stopped working. I tried a new USB cord and a new USB port. Then, I read the reviews and started to hunt for a battery. The rechargeable battery is listed at approximately 50-60% of the cost of the printer.
In retrospect, it was not the wisest label printer choice I could have made. Now to decide if I should buy a new label maker or buy a battery. Dymo, is there a way to make the battery last longer than 1 year?
On to the labels... it took several attempts to figure out how to print from an Excel spreadsheet, but I finally nailed it down. I love not having to manually enter each label, but I was not expecting it to be so complicated. I couldn't explain the process to someone else if I tried. Oh, and one thing I haven't figured out is printing multiple times from the same file. If you are in Import Data and Print, once you hit print, you have to go into Import Data and Print again if there are other labels that you needed to print on a different color tape, for example. The Import window closes and you have to start again.
And, then there's the battery... In August 2016, my unit stopped working. I tried a new USB cord and a new USB port. Then, I read the reviews and started to hunt for a battery. The rechargeable battery is listed at approximately 50-60% of the cost of the printer.
In retrospect, it was not the wisest label printer choice I could have made. Now to decide if I should buy a new label maker or buy a battery. Dymo, is there a way to make the battery last longer than 1 year?
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, September 20, 2016
Thank you for contacting us through our feedback website. We apologize that you are not completely satisfied with your LabelManager PnP. As far as the labels are concerned you can use D1 labels of widths 1/4", 3/8", and 1/2". We have noted your difficulty with your rechargeable battery. If you are still experiencing issues with your battery please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to find a solution for you. We appreciate your feedback and hope that you will continue to use our products.
Written by a customer while visiting Dymo.com
Customer Rating
1
Frustration and Heartburn
on December 16, 2016
Posted by: Trey123
This thing never works when you plug it in. It pops up goes away pops up again you click the software, a 30 second job turns in to 2 hours of googling. I could print labels faster with a hammer and chisel.
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, December 29, 2016
Thank you for contacting us through our feedback website. We apologize that you are experiencing problems with your LabelManager PnP. Based on what you have described I think you may find it easier to use the full version of the software instead of the light version. The download for the full version can be found on the Dymo website under the 'Support' tab. If you have any further questions please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to assist you. We appreciate your feedback and hope that you will continue to use our products.
Written by a customer while visiting Dymo.com
Customer Rating
2
great until battery dies
on May 3, 2017
Posted by: griswowm
from Stamford, CT, United States
got this label maker a couple of months ago for christmas and worked great until the battery died and now it wont work and the batteries are expensive. wont charge on USB and they give you a wall mounted charger but no place to put it. now im stuck with it.
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, May 3, 2017
Thank you for contacting us through our feedback website. We apologize that you are not completely satisfied with your LabelManager PnP. We have noted your difficulty with the battery dying. If you are still experiencing this problem, please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to find a solution for you. We appreciate your feedback and hope that you will continue to use our products.
Written by a customer while visiting Dymo.com
Customer Rating
1
Adding my voice
on August 7, 2017
Posted by: notme
from California, United States
A good product with bad user experience, lousy documentation, and poorly implemented apps. First, the battery should be easy to insert or remove but it is neither. Second, the lite app never successfully printed my test phrase. Only after installing the driver, accidentally discovering the full app, cleaning it, and replacing the cartridge did it print my new test phrase, 'this sucks.' I will not be recommending this product to our reception, facilities, office managers, or dogs on the street.
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, August 9, 2017
Thank you for contacting us through our feedback website. We apologize that you are not completely satisfied with your LabelManager PnP. We have noted your difficulty with this device. If you are still experiencing printing issues, please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to assist you. We appreciate your feedback and hope that you will continue to use our products.
Written by a customer while visiting Dymo.com
Customer Rating
1
Mac user? look elsewhere.
on August 30, 2017
Posted by: jwbl
Lablemaker lite, the included software will not let you type in the app. click in the box on the table all day long, hit a button on the keyboard and Ding! Ding! Ding! just the system error tone with no text. Oh but wait they have the full version available for download... don't get your hopes up. it can't find my brand new labelmanager p2p that is connected to the USB port. the same one the lite version finds fine. id love to print labels, but will not reboot to windows just for that. Fix your software or remove Macs from your list of supported machines Dymo! quit wasting our time and money!
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, August 31, 2017
Thank you for contacting us through our feedback website. We apologize that you are not completely satisfied with your LabelManager PnP. We have noted your difficulty with this device on your Mac. If you are still experiencing this issue please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to update your version of Dymo Label Lite and troubleshoot this issue. We appreciate your feedback and hope that you will continue to use our products.
Written by a customer while visiting Dymo.com
Customer Rating
1
POOR Battery life
on December 15, 2017
Posted by: DougB
from San Diego, CA 92109, United States
The battery is expensive and does not last long enough.
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, January 4, 2018
Thank you for contacting us through our feedback website. We apologize that you are experiencing issues with your LabelManager PnP. We have noted your difficulty with this battery. If you are still experiencing problems please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to find a solution for you. We can also provide support through email and live chat. You can find these options under the support tab on the Dymo website, www.dymo.com. We appreciate your feedback and hope that you will continue to use our products.
Written by a customer while visiting Dymo.com