Customer reviews from Dymo.com
Dymo - LabelManager Thermal Transfer Printer - Monochrome - Desktop - Label Print
Average customer rating
2.2
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
17
4 Stars
11
3 Stars
8
2 Stars
19
1 Star
57
28%of customers recommend this product.
(
26 out of
94)
Customer Reviews for Dymo - LabelManager Thermal Transfer Printer - Monochrome - Desktop - Label Print
Customer Rating
3
said battery needed charged.
on September 19, 2018
Posted by: Robert W R
from colorado
Bought about 18 months ago, was doing great until it said the battery needed charged. Checked battery, voltage was showing 8.1 vdc with volt meter, found the pc board the battery was wired to bad. Several parts on the pc board overheated and fried.
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, September 20, 2018
Thank you for contacting us through our feedback website. We apologize that you are experiencing issues with your LabelManager PnP. We have noted your difficulty charging. If you are still experiencing problems please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to find a solution for you. We can also provide support through email and live chat. You can find these options under the support tab on the Dymo website, www.dymo.com. We appreciate your feedback and hope that you will continue to use our products.
Written by a customer while visiting Dymo.com
Customer Rating
1
Horrible
on August 2, 2019
Posted by: Felipe Correa
from Santiago, Chile
I live in Chile, and i bought this product 2 years ago, it works fine for a year, then the battery started failing.
I did'nt print 1 roll i those 2 years.
Now the battery did'nt work and you can't use it "if the battery is not charged".
Please don't waste your money in this product
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO, August 6, 2019
Hello, this is Anna from DYMO Consumer Care. Thank you for providing us feedback for the LabelManager PnP. We apologize our products have not met your expectations. We expect the best from our products and it seems, on this occasion, we have let you down. If you need any further assistance please do not hesitate to contact us through the contact link on our website www.dymo.com. We appreciate your business and hope that you will continue to use DYMO products.
Written by a customer while visiting Dymo.com
Customer Rating
1
Same battery issue
on November 19, 2019
Posted by: NancyM
from Albany, NY
Loved this when I first purchased but now... I have purchased 3 of these units over the course of the last couple of years. Originally one for work and one for home. Got a third one after the battery stopped charging-guess I should have read the reviews before buying another. Now I have 3 junk units to dispose of and a whole pile of unused D1 cassettes. Not shelling out $$ to replace a battery at about the same price that I paid for the original unit.
No, I would not recommend this to a friend.
Response from Dymo.comBy Luke, DYMO, November 22, 2019
Hi NancyM, Luke from DYMO Consumer Care. Thank you providing us feedback for our DYMO LabelManager PnP. I am very sorry that our product has not met your expectation.
The LabelManager PnP has a 1-year warranty period. If your printer does not work correctly within this period, we will be happy to replace the printer free of charge. I will contact you directly to see if I can be of assistance regards this matter.
We are happy to assist in resolving all issues with any of our products. If you require any further assistance do not hesitate to contact us via our contact link on our website www.dymo.com.
The LabelManager PnP has a 1-year warranty period. If your printer does not work correctly within this period, we will be happy to replace the printer free of charge. I will contact you directly to see if I can be of assistance regards this matter.
We are happy to assist in resolving all issues with any of our products. If you require any further assistance do not hesitate to contact us via our contact link on our website www.dymo.com.
Written by a customer while visiting Dymo.com
Customer Rating
1
This is a terrible product
on December 24, 2019
Posted by: user23
The software is slow (and terrible). The hardware is slow. It is inexplicably battery powered. When the battery gives up, it costs almost as much as a new unit.
DO NOT BUY.
DO NOT BUY.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO, December 30, 2019
Hello, Anna from DYMO Consumer Care. Thank you providing us feedback for our LabelManager PnP. I am very sorry that our product has not met your expectations. We expect the best from our products and it seems, on this occasion, we have let you down.
However, LabelManager PnP has a 1-year warranty period. If we are unable to find a resolve to the issue, we are happy to replace your device (free of charge) if still within the warranty period.
If you require any further assistance do not hesitate to contact us via our contact link on our website www.dymo.com. Please, use the case number 24399136.
However, LabelManager PnP has a 1-year warranty period. If we are unable to find a resolve to the issue, we are happy to replace your device (free of charge) if still within the warranty period.
If you require any further assistance do not hesitate to contact us via our contact link on our website www.dymo.com. Please, use the case number 24399136.
Written by a customer while visiting Dymo.com
Customer Rating
1
Waste of money
on February 20, 2020
Posted by: SanQ
from CA
Not sure which is worst between the software and the hardware. It's a race to the bottom for sure. I've had this for about over a year and its battery is dead which makes this product useless. The software is ridiculously disappointing.
Response from Dymo.comBy Bartosz, DYMO, March 25, 2020
Hi, this is Bartosz from DYMO Consumer Care. Thank you for providing us feedback for the LabelManager PnP. We apologize our products have not met your expectations. If you are having issues with the battery, please remove it from the device and clean the contacts on the battery and the device with a cotton bud and solvent. Moreover, replacing USB cable may resolve the issue as well. Please note that you will not be able to use the software unless the printer is plugged in and recognized by the system. We would be very happy to assist you in resolving any issues with any of our products. If you need any further assistance please do not hesitate to contact us through the contact link on our website www.dymo.com. We appreciate your business and hope that you will continue to use DYMO products.
Written by a customer while visiting Dymo.com
Customer Rating
1
Find a better design, waste of money!!!
on June 18, 2023
Posted by: SpencerCat
So when these labelmanager pnp printers work they are nice. Unfortunatly, they don't last long. Mine like many others says it has the battery issue of not charging, and the cost to replace the battery is almost as much as buying a new printer. (My battery tests out fine voltage wise) I won't buy another Dymo unit for this simple reason. As far as I'm concerned, they built in the obsolescence of these machines to keep sales going. Not happening here, I will buy another brand and hope they hold up better.
No, I would not recommend this to a friend.
Response from Dymo.comBy Satya, DYMO, June 21, 2023
Hello.
We are sorry to hear losing your trust on our products. We always try to give our best in making our products and unfortunately we failed in your case. This device has warranty of one year from day of purchase and would be replaced with new device. Regarding your product issue, we would forward to appropriate department to check if it is common problem. We appreciate your valuable feedback which helps us to improve our product.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We are sorry to hear losing your trust on our products. We always try to give our best in making our products and unfortunately we failed in your case. This device has warranty of one year from day of purchase and would be replaced with new device. Regarding your product issue, we would forward to appropriate department to check if it is common problem. We appreciate your valuable feedback which helps us to improve our product.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
5
Awesome label maker
on November 2, 2011
Posted by: Anonymous
from Des Moines, IA
The plug and play is a very simple label maker and worked right away when I hooked it up to my computer. I have two other label makers not made by DYMO and this is so much easier. Thanks DYMO
Pros: Easy, Fast, Fits on my desk
I would recommend this to a friend!
Written by a customer while visiting Dymo.com
Customer Rating
1
DOA... sort of
on September 26, 2014
Posted by: damonw
from Oregon
Attempting to use this on a mac. The lite version of the software prints the text half off the label and the full version simply doesn't work.. AT ALL. Press print... and nothing happens. Even if it did work the software is clunky and difficult to use. Completely useless and I'm returning it tomorrow.
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, August 2, 2016
I apologize that you have experienced issues printing with your LabelManager PnP. This printer is compatible with Mac you may just need an alternate version of the Dymo Label Light software depending on what version of Mac OX S you are running. Instead of attempting to use the software that starts up when the device is connected install Dymo Label Light 2.1.1. Here is the link for that download: www.labelwriter.com/software/pnp/mac/DYMOLabelLight2.1.1.dmg. If you have any further questions please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we are happy to assist you.
Written by a customer while visiting Dymo.com