Customer reviews from Dymo.com
Dymo - LabelManager Thermal Transfer Printer - Monochrome - Desktop - Label Print
Average customer rating
2.2
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
17
4 Stars
11
3 Stars
8
2 Stars
19
1 Star
57
28%of customers recommend this product.
(
26 out of
94)
Customer Reviews for Dymo - LabelManager Thermal Transfer Printer - Monochrome - Desktop - Label Print
Customer Rating
1
Find something else
on June 21, 2018
Posted by: office worker7
from Virginia
The product does not last; battery does not retain its charge. I have reinstalled the software MANY times. It was nice in the beginning but I expected better. The concept of a battery operated product that is supposed to be USB powered doesn't make sense to me.
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, July 12, 2018
Thank you for contacting us regarding your LabelManager PnP. We apologize you have experienced problems with this device and we have notated these issues. If you are still experiencing problems, please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to assist you. We can also provide support through email and live chat. You can find these options under the support tab on the Dymo website, www.dymo.com. We appreciate your business and hope that you will continue to use Dymo products.
Written by a customer while visiting Dymo.com
Customer Rating
3
About batteryproblem
on November 8, 2019
Posted by: EssDee
The battery in my LabelManager worked for about 2 years. Instead of buying a new very expensive original replacement battery i just bought a standard rechargable 9V battery (6LR61, 6LF22 or PP3). The battery plus side should be far inside in the LabelManager (look at the original battery where plus and minus are). The LabelManager wount break if you accedenty mount the battery the wrong way, I have tested... 20 mm foam rubber will hold the new battery in place.
I would recommend this to a friend!
Response from Dymo.comBy Luke, DYMO, November 11, 2019
Hi EssDee, Luke from DYMO Consumer Care. Thank you providing us feedback for our LabelManager PnP. I am very sorry that our product has not met your expectation.
If we can be of any assistance please contact us on the contact link on our Website listed below. We do recommend using DYMO brand products to optimize maximum performance.
We are happy to assist in resolving all issues with any of our products. If you require any further assistance do not hesitate to contact us via our contact link on our website www.dymo.com.
If we can be of any assistance please contact us on the contact link on our Website listed below. We do recommend using DYMO brand products to optimize maximum performance.
We are happy to assist in resolving all issues with any of our products. If you require any further assistance do not hesitate to contact us via our contact link on our website www.dymo.com.
Written by a customer while visiting Dymo.com
Customer Rating
1
NOTHING WORKS
on April 9, 2018
Posted by: ORION
from Florida, USA
BATTERY DIES, SOFTWARE IS VERY LIMITED, CONNECTIVITY IS FROM THE 90'S
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, April 27, 2018
Thank you for contacting us regarding your LabelManager PnP. We apologize you have experienced problems printing. If you are still experiencing problems, please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to assist you. We can also provide support through email and live chat. You can find these options under the support tab on the Dymo website, www.dymo.com. We appreciate your business and hope that you will continue to use Dymo products.
Written by a customer while visiting Dymo.com
Customer Rating
1
Dymo plug and play
on June 8, 2018
Posted by: asds
Battery dead at 2 years. The unit is constantly plugged into the computer in my office. Why is there a need for battery in the first place? The battery is apparently dead now and despite being connected to power source via USB, the unit is unusable. I am not going to buy a new battery at nearly the cost of the whole unit, and it will go into trash unfortunately. It was nice while it lasted. I would have hoped it would last longer. Was used very sparingly.
Response from Dymo.comBy Dymo, Dymo, July 12, 2018
Thank you for contacting us regarding your LabelManager PnP. We apologize you have experienced problems with your battery life and we have notated this issue. If you are still experiencing problems, please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to assist you. We can also provide support through email and live chat. You can find these options under the support tab on the Dymo website, www.dymo.com. We appreciate your business and hope that you will continue to use Dymo products.
Written by a customer while visiting Dymo.com
Customer Rating
1
Bad Battery
on January 24, 2019
Posted by: Paulinator
from Washington State
The unit worked well initially and I was very happy with it. The poor rating is due to battery issues. After 2 years, 9 months of ownership the battery would not take a charge, rendering the unit worthless. The battery failure was with light usage. I only used the LabelManager PnP a few times. I was only on my second label cassette, the cassette that came with the unit and then a 23' roll, when the battery failed. Based on the extent of posted reviews that cite battery issues, it appears that the battery is the Achilles heel of the LabelManager PnP. Purchasing a new battery is prohibitively expensive to compared the cost of the LabelManager PnP. Dymo needs to provide a high quality battery or replace the battery with a plug for a 7.5VDC adapter. I plan to modify my LabelManager PnP to power it from an external 7.5VDC adapter
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, January 28, 2019
Hello Paul, this is Steph from Dymo Consumer Care. Thank you for providing feedback on the LabelManager PnP. With this unit the external power will not suffice lone standing. Anytime you are not using a unit constantly and there are months in between uses, it is suggested that you remove the battery so that it does not drain and become defected. The unit is out of warranty, but you are more than welcome to give us a call to see what can be done. . If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to find a solution for you. We can also provide support through email and live chat. You can find these options under the support tab on the Dymo website, www.dymo.com. We appreciate your feedback and hope that you will continue to use our products.
Written by a customer while visiting Dymo.com
Customer Rating
2
Nice product - seems to have some issues although
on December 31, 2014
Posted by: JohnnyDeLuxe
from Copenhagen, Denmark
Works out of the box - as promised - with the built in Mac software. However, the larger app from the Dymo website, with the newest software, does not work well with my Office 2011 and newest MacOS Yosemite: I can write in Word - but nothing comes out in the labels. The formatting in Word is very hard to understand, as the user can't se how it will look on the labels. I was hoping for a smooth integration from e.g. Word, but the most reliable thing seems to be to use the installed "Light" software that works as expected and seems to be fine for simple labels, which is what I uses most. I have removed the Demo printer software from the computer, as it seems to collide with the build in software (on the Dymo unit itself). Then things works fine.
Another curious thing that I did not know before I got the unit, is that there seems to be a weak link in the functioning of the product: The quite expensive battery needs to work always, otherwise it can't print. I don't understand the technical stuff of why there is a need for a expensive - and not very ecological - battery - but this should be clearly marked on the product description and package.
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, August 1, 2016
Thank you for contacting us through our feedback website. We apologize that you are not completely satisfied with your LabelManager PnP. We have noted your difficulty syncing with Office 2010. If you have any further questions please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to find a solution for you. We appreciate your feedback and hope that you will continue to use our products.
Written by a customer while visiting Dymo.com
Customer Rating
1
DO NOT BUY - BATTERY ISSUE
on February 8, 2017
Posted by: Product is now trash
I have barely used this device but the expensive proprietary battery is dead. Also the device intermittently shows up and then disappears, probably battery related again. Nice overall concept, really poor, poor engineering. I will never buy another product from this company it's a waste of money
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, February 9, 2017
Thank you for contacting us through our feedback website. We apologize that you are not completely satisfied with your LabelManager PnP. We have noted your difficulty with the battery. If you are still experiencing issues with your battery please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to find a solution for you. We appreciate your feedback and hope that you will continue to use our products.
Written by a customer while visiting Dymo.com
Customer Rating
2
Battery is a problem
on January 23, 2018
Posted by: flip
This is a great product as a labeller that you can use on your computer. The only drawback is when your rechargeable battery dies, you are better off buying a new printer. Difficult and expensive to find a replacement battery
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, January 24, 2018
Thank you for contacting us through our feedback website. We apologize that you are not completely satisfied with your LabelManager PnP. We have noted your difficulty with the rechargeable battery. If you are still experiencing this issue, please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to assist you. We can also provide support through email and live chat. You can find these options under the support tab on the Dymo website, www.dymo.com. We appreciate your feedback and hope that you will continue to use Dymo products.
Written by a customer while visiting Dymo.com