Customer reviews from Dymo.com
Dymo - LabelManager Thermal Transfer Printer - Monochrome - Desktop - Label Print
Average customer rating
2.2
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
17
4 Stars
11
3 Stars
8
2 Stars
19
1 Star
57
28%of customers recommend this product.
(
26 out of
94)
Customer Reviews for Dymo - LabelManager Thermal Transfer Printer - Monochrome - Desktop - Label Print
Customer Rating
1
Incompatible with Windows 11. Trash.
on July 1, 2024
Posted by: ThisOldCPU
from Newport, RI
Incompatible with current Windows 11 installs .DYMO will NOT help you and refuses to acknowledge the issue.
The ONLY way I am able to use the PNP printer is on older Windows machines (Win 10) or using a virtual machine and passing through USB to the VM.
The ONLY way I am able to use the PNP printer is on older Windows machines (Win 10) or using a virtual machine and passing through USB to the VM.
Response from Dymo.comBy DYMO NA, July 2, 2024
Hi.
Thank you for contacting us and sharing your feedback with us.
This device is compatible with DYMO Connect for Desktop version 1.4.6 and DYMO Label Light version 2.0 for Windows 11. Additionally, a pending update on your operating system may cause issues with the printer by deactivating the Windows services called WMI Performance Adapter and/or Windows Management Instrumentation or causing them to not work as expected. Here's what you can do about it:
1. Press Windows+R on your keyboard. A 'Run' window should appear.
2. In the Run window type: services.msc and press OK.
3. Find Windows Management Instrumentation, right-click it and choose Properties. In the Properties window, check if the startup type is set to Automatic and if the service status is Running. If not, change those values to these statuses. Repeat this step for the WMI Performance Adapter as well.
4. Restart your computer.
5. Launch the Dymo Software
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Thank you for contacting us and sharing your feedback with us.
This device is compatible with DYMO Connect for Desktop version 1.4.6 and DYMO Label Light version 2.0 for Windows 11. Additionally, a pending update on your operating system may cause issues with the printer by deactivating the Windows services called WMI Performance Adapter and/or Windows Management Instrumentation or causing them to not work as expected. Here's what you can do about it:
1. Press Windows+R on your keyboard. A 'Run' window should appear.
2. In the Run window type: services.msc and press OK.
3. Find Windows Management Instrumentation, right-click it and choose Properties. In the Properties window, check if the startup type is set to Automatic and if the service status is Running. If not, change those values to these statuses. Repeat this step for the WMI Performance Adapter as well.
4. Restart your computer.
5. Launch the Dymo Software
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Bad product
on July 13, 2024
Posted by: Himanshu
from Connecticut
rechargeable battery is horrible and hardly lasts a year
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO NA, July 15, 2024
Hello.
Thank you for contacting us and sharing your feedback with us.
We are very sorry for the inconvenience caused. We aim to provide our consumers with the best product, and in this case, we have let you down. We sincerely apologize for that. Please be assured that this information will be forwarded to the appropriate department for further review.
We will be happy to assist you if you can reach out to us directly.
Please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Thank you for contacting us and sharing your feedback with us.
We are very sorry for the inconvenience caused. We aim to provide our consumers with the best product, and in this case, we have let you down. We sincerely apologize for that. Please be assured that this information will be forwarded to the appropriate department for further review.
We will be happy to assist you if you can reach out to us directly.
Please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Written by a customer while visiting Dymo.com
Customer Rating
1
no recognition of the dymo-printer
on July 23, 2024
Posted by: schoe52
frust: macbook air sonoma 14.5 dosn't recognize the little printer i use but rarely
do i make i mistake? i tested a serie of usbC>>usbA- adapters wiothout success.
can you resolve the problem?
do i make i mistake? i tested a serie of usbC>>usbA- adapters wiothout success.
can you resolve the problem?
Response from Dymo.comBy DYMO NA, July 23, 2024
Hi.
Thank you for contacting us and sharing your feedback.
We sincerely apologize for the inconvenience caused.
To resolve this issue, power cycle the printer by unplugging the USB cable and removing the battery from the printer. Then, press the power button 15 times to discharge any residual energy. After that, reconnect the battery and plug the printer's USB directly into your computer's port. If you are using a USB hub, make sure it has data transfer capabilities.
NOTE: We recommend connecting the printer directly to the computer as we do not support USB hubs/docking stations.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Thank you for contacting us and sharing your feedback.
We sincerely apologize for the inconvenience caused.
To resolve this issue, power cycle the printer by unplugging the USB cable and removing the battery from the printer. Then, press the power button 15 times to discharge any residual energy. After that, reconnect the battery and plug the printer's USB directly into your computer's port. If you are using a USB hub, make sure it has data transfer capabilities.
NOTE: We recommend connecting the printer directly to the computer as we do not support USB hubs/docking stations.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Garbage
on August 12, 2024
Posted by: very angry customer
Only works if battery is not low even though the device is receiving power supply via USB. It is useless when the battery is no longer charging. What a piece of horse dung. It should be able to function without a battery and while plugged in. I have a lot of labels of various colors.... now they all will be discarded.
Response from Dymo.comBy DYMO NA, August 13, 2024
Hi,
Thank you for contacting us and providing your honest feedback, it is essential in the improvement of our products.
We are sorry that you had a negative experience with our product. When using the product, please note that the label maker may not charge or function properly when connected to a non- powered USB port, such as those on some Mac keyboards, or a non-powered USB hub. It is always recommended to fully charge the battery before using the device.
We would be happy to resolve any issue you are facing with our product. Please reach out to us via our website or live chat for further assistance with your printer.
We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Thank you for contacting us and providing your honest feedback, it is essential in the improvement of our products.
We are sorry that you had a negative experience with our product. When using the product, please note that the label maker may not charge or function properly when connected to a non- powered USB port, such as those on some Mac keyboards, or a non-powered USB hub. It is always recommended to fully charge the battery before using the device.
We would be happy to resolve any issue you are facing with our product. Please reach out to us via our website or live chat for further assistance with your printer.
We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
2
After update cant print...
on September 13, 2024
Posted by: Balint82
Sometimes jams, but that is still ok. My main problem, that software asked for update. After update software do not see printer. OSX sees it as printer. Software say allow extension, but it does not turn up at the extensions. OSX Sonoma. Real frustrating...
Response from Dymo.comBy DYMO NA, September 13, 2024
Hi Balint. Thank you for contacting and sharing your feedback with us.
We sincerely apologize for the inconvenience caused.
To enable the system extension block in your Mac computer kindly follow the guide listed below:
1. Open Security & Privacy Settings:
• Go to Apple Menu > System Preferences/ System Settings > Security & Privacy.
• Click on the General tab.
2. Unlock the Security Settings:
• Click the lock icon in the lower-left corner and enter your administrator password to make changes.
3. Allow the Extension:
• You should see a message saying, "System software from developer [Sanford] was blocked from loading."
• Click the Allow button next to this message.
4. Restart Your Mac: In many cases, you will need to restart your Mac for the changes to take effect.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused.
To enable the system extension block in your Mac computer kindly follow the guide listed below:
1. Open Security & Privacy Settings:
• Go to Apple Menu > System Preferences/ System Settings > Security & Privacy.
• Click on the General tab.
2. Unlock the Security Settings:
• Click the lock icon in the lower-left corner and enter your administrator password to make changes.
3. Allow the Extension:
• You should see a message saying, "System software from developer [Sanford] was blocked from loading."
• Click the Allow button next to this message.
4. Restart Your Mac: In many cases, you will need to restart your Mac for the changes to take effect.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Do Not Buy
on October 16, 2024
Posted by: wwc123
I've had it with this label maker. I have followed all the troubleshooting suggestions and it still prints nothing or so faintly that you can't possibly read it. Do not buy this product.
Response from Dymo.comBy DYMO, October 18, 2024
Hello.
Thank you for your valuable feedback.
We sincerely apologize for the inconvenience caused. The problem seems like there may be an issue with the drivers or software installed, or perhaps a problem during installation. We would love to help resolve this for you.
Please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9 am - 5 pm Eastern Time.
Thank you!
DYMO® Consumer Care
Thank you for your valuable feedback.
We sincerely apologize for the inconvenience caused. The problem seems like there may be an issue with the drivers or software installed, or perhaps a problem during installation. We would love to help resolve this for you.
Please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9 am - 5 pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
BATTERY PROBLEM ! NEVER AGAIN !!!
on November 17, 2024
Posted by: Davids
from Solon, OH 44139 USA
This is my second Dymo label maker and I made the mistake of not reading the reviews and buying another unit. When your Battery stops working, you can buy a new battery for almost the cost of the entire label maker or throw this Dymo in the trash!!! Without a battery it will never work!!!
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO, November 19, 2024
Hello.
Thank you for your feedback, we appreciate it as it is valuable to us. Please know that we have forwarded your feedback to the appropriate department for further review.
We sincerely apologize for the inconvenience caused by your experience with the LabelManager PnP. This model is designed to run on a rechargeable lithium-ion battery that charges via the USB connection. If you’re facing issues with the battery, please contact us directly so we can assist with troubleshooting or explore a replacement option. Your satisfaction is our priority, and we are here to help resolve this for you.
Please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Thank you for your feedback, we appreciate it as it is valuable to us. Please know that we have forwarded your feedback to the appropriate department for further review.
We sincerely apologize for the inconvenience caused by your experience with the LabelManager PnP. This model is designed to run on a rechargeable lithium-ion battery that charges via the USB connection. If you’re facing issues with the battery, please contact us directly so we can assist with troubleshooting or explore a replacement option. Your satisfaction is our priority, and we are here to help resolve this for you.
Please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
No Battery = No Printer (??)
on November 30, 2024
Posted by: Anonymous
from Europe
Should have read the comment before. I confirm. Once the battery is dead the product is dead.
Careless development team and company.
Careless development team and company.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO, December 9, 2024
Hello.
Thank you for your feedback. we sincerely apologize for the inconvenience caused.
The LabelManager PnP was designed with an integrated battery for portability and convenience. However, we recognize that a non-replaceable battery can be a concern for some users. Your feedback is incredibly valuable and has been shared with our product development team to explore potential improvements in future designs.
In the meantime, would like to help resolve your issue, If the light flashes 3 times, pauses and flashes 3 times again this status means that the battery is being charged. Charge it for at least 3 hours and see if it’s possible to print.
If the light is flashing rapidly the battery is not inserted, or it is not detected by the printer. Double check if the battery sits in the compartment. Do note that it is hidden beneath a plastic cover.
In case of Windows, disable USB Selective Suspend Setting that prevents USB devices from being charged if a USB port is not active for some time. The setting can be disabled in Control Panel --> Power Options --> Change plan settings --> Change advanced power settings --> USB Settings.
NOTE: We recommend connecting the printer directly to the computer as we do not support USB hubs/docking stations.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Thank you for your feedback. we sincerely apologize for the inconvenience caused.
The LabelManager PnP was designed with an integrated battery for portability and convenience. However, we recognize that a non-replaceable battery can be a concern for some users. Your feedback is incredibly valuable and has been shared with our product development team to explore potential improvements in future designs.
In the meantime, would like to help resolve your issue, If the light flashes 3 times, pauses and flashes 3 times again this status means that the battery is being charged. Charge it for at least 3 hours and see if it’s possible to print.
If the light is flashing rapidly the battery is not inserted, or it is not detected by the printer. Double check if the battery sits in the compartment. Do note that it is hidden beneath a plastic cover.
In case of Windows, disable USB Selective Suspend Setting that prevents USB devices from being charged if a USB port is not active for some time. The setting can be disabled in Control Panel --> Power Options --> Change plan settings --> Change advanced power settings --> USB Settings.
NOTE: We recommend connecting the printer directly to the computer as we do not support USB hubs/docking stations.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com