Customer reviews from Dymo.com
Dymo - LabelManager Thermal Transfer Printer - Monochrome - Desktop - Label Print
Average customer rating
2.2
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
17
4 Stars
11
3 Stars
8
2 Stars
19
1 Star
57
28%of customers recommend this product.
(
26 out of
94)
Customer Reviews for Dymo - LabelManager Thermal Transfer Printer - Monochrome - Desktop - Label Print
Customer Rating
1
Same bad battery issues as everyone else
on March 24, 2023
Posted by: GregBadBatteryBoy
Same battery issues! Won't charge, so won't print. Useless! Don't buy one of these
No, I would not recommend this to a friend.
Response from Dymo.comBy Cynthia, Dymo, March 28, 2023
Hello.
We sincerely apologize for the inconvenience caused by our product. We expect the best from our products and it seems, on this occasion, we have let you down.
If the battery indicator shows that it is at full charge, the printer should work. If the battery indicator shows that it’s empty, then the battery needs to be replaced. If the light flashes 3 times, pauses, and flashes 3 times again, this status means that the battery is being charged. Charge it for at least 3 hours and see if it’s possible to print. If the light is flashing rapidly the battery is not inserted, or it is not detected by the printer. Double check if the battery sits in the compartment.
In case of Windows, disable USB Selective Suspend Setting that prevents USB devices from being charged if a USB port is
not active for some time. The setting can be disabled in Control Panel --> Power Options --> Change plan settings --> Change advanced power settings --> USB
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused by our product. We expect the best from our products and it seems, on this occasion, we have let you down.
If the battery indicator shows that it is at full charge, the printer should work. If the battery indicator shows that it’s empty, then the battery needs to be replaced. If the light flashes 3 times, pauses, and flashes 3 times again, this status means that the battery is being charged. Charge it for at least 3 hours and see if it’s possible to print. If the light is flashing rapidly the battery is not inserted, or it is not detected by the printer. Double check if the battery sits in the compartment.
In case of Windows, disable USB Selective Suspend Setting that prevents USB devices from being charged if a USB port is
not active for some time. The setting can be disabled in Control Panel --> Power Options --> Change plan settings --> Change advanced power settings --> USB
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Works great until the battery dies
on April 11, 2023
Posted by: jester
from Mansfield, Ohio
This label printer is useless after the battery dies even if you have the AC power adapter.
No, I would not recommend this to a friend.
Response from Dymo.comBy Satya, Dymo, April 13, 2023
Hello,
We are sorry to hear you are experiencing issues with our LabelManager PnP. The battery help in conducting power and as power bank in this device after recharging and if the batteries dies completely it is unable to conduct power even it is connected to AC adapter. But if this battery is under one year from day of purchase we would replace it with new battery for free of charge as replacement. However, we appreciate your feedback for improving our products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We are sorry to hear you are experiencing issues with our LabelManager PnP. The battery help in conducting power and as power bank in this device after recharging and if the batteries dies completely it is unable to conduct power even it is connected to AC adapter. But if this battery is under one year from day of purchase we would replace it with new battery for free of charge as replacement. However, we appreciate your feedback for improving our products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
5
Really Plug`n`Play with Win10 and Win11
on April 15, 2023
Posted by: Signage_IO
from Austria
I use it for some years. It´s easy to use and the included Software is really intuitiva....
I would recommend this to a friend!
Written by a customer while visiting Dymo.com
Customer Rating
1
I am not happy with this product.
on April 18, 2023
Posted by: Office efficient
I am very unsatisfied. The APP works purely. The Bluetooth connection between the mobile and the printer goes off again and again. Only 30 Labels with one paper roll.
Response from Dymo.comBy Cynthia, Dymo, April 18, 2023
Hello.
We sincerely apologize for the inconvenience caused and would like to kindly inform you that our LabelManager PnP is not compatible with mobile devices and it does not use a Bluetooth connection. The LabelManager PnP is compatible with Windows 7 or later and Mac OS X v10.8 or later and it is connected using a USB cable.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused and would like to kindly inform you that our LabelManager PnP is not compatible with mobile devices and it does not use a Bluetooth connection. The LabelManager PnP is compatible with Windows 7 or later and Mac OS X v10.8 or later and it is connected using a USB cable.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
5
11 years with no battery issues!
on July 21, 2023
Posted by: sparks41457
from Somerset, Pennsylvania
Bought 11 years ago to label switches on my home-built DJ lighting controls. Used mabe twice in that time. Recently took it out of storage for a new project. Operating program froze up. After reloading the operating program on my computer this little printer still works fantastic. I was surprised to read about battery issues experienced by other users. I am pleased that even after so long a period of inactivity, I don't seem to have any battery issues. I love this little gadget!
I would recommend this to a friend!
Written by a customer while visiting Dymo.com
Customer Rating
1
Too poor to buy cheap
on July 25, 2023
Posted by: JFM1
If only it worked as advertised. It is not at all intuitive. It is slow to take input. It is not recognised automatically by my newest windows laptop. It is cheap and performs that way.
Response from Dymo.comBy Bianca, DYMO, July 25, 2023
Hello.
We sincerely apologize for the inconvenience caused. Thank you for providing us with feedback.
To resolve this issue we recommend disabling USB Selective Suspend Setting which prevents USB devices from being charged if a USB Port is inactive for a time and Windows is having trouble identifying the device. You can disable the setting in the Control Panel --> Power Options --> menu, settings can be turned off. Plan settings change --> Change the power settings in advance --> USB.
Additionally, we recommend connecting the printer's USB directly to a computer's USB port because USB hubs and converters are incompatible and slow down communication between the printer and computer.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. Thank you for providing us with feedback.
To resolve this issue we recommend disabling USB Selective Suspend Setting which prevents USB devices from being charged if a USB Port is inactive for a time and Windows is having trouble identifying the device. You can disable the setting in the Control Panel --> Power Options --> menu, settings can be turned off. Plan settings change --> Change the power settings in advance --> USB.
Additionally, we recommend connecting the printer's USB directly to a computer's USB port because USB hubs and converters are incompatible and slow down communication between the printer and computer.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
5
Perfect versatile label printer
on February 11, 2024
Posted by: Willy2492
What else ? It does the job needed perfectly. Easy to use. Don't need more !
Written by a customer while visiting Dymo.com
Customer Rating
5
Works Every Time, No Problems, a Great Value
on February 29, 2024
Posted by: ahwell
from Lewis County, WA
I've used this label maker for years now and have never had a single bit of difficulty with it.
I would recommend this to a friend!
Written by a customer while visiting Dymo.com