Customer reviews from Dymo.com
Dymo - Rhino Label Maker for Security and Pro A/V
Average customer rating
2.9
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
5
4 Stars
2
3 Stars
5
2 Stars
1
1 Star
6
43%of customers recommend this product.
(
6 out of
14)
Customer Reviews for Dymo - Rhino Label Maker for Security and Pro A/V
Customer Rating
1
Garbage
on August 23, 2024
Posted by: Nieuwendyk25
from Texas
HORRIBLE! Very difficult to use and broke after very little use. Will only say Label Jam remove cartridge...remove it and even tried new cartridge, will not work. DO NOT BUY THIS JUNK!
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO NA, August 23, 2024
Hello.
Thank you for contacting us and sharing your feedback with us.
We sincerely apologize for the inconvenience you are expericing with your device.
To resolve this error, go to help.dymo.com > Rhino printer > How to resolve the Tape Stall on my Rhino. A detailed guide on how to do this is describe there.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Thank you for contacting us and sharing your feedback with us.
We sincerely apologize for the inconvenience you are expericing with your device.
To resolve this error, go to help.dymo.com > Rhino printer > How to resolve the Tape Stall on my Rhino. A detailed guide on how to do this is describe there.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Huge waste of time and effort
on October 3, 2024
Posted by: Andrew900
from New York
I cannot print anything in lower-case font. Everything is ALL CAPs regardless of the caps lock/key. Using fixed length labels makes no sense because it was always limit you to a much small font than what the label width was designed (12pt on 3/8" label?!?).
Response from Dymo.comBy DYMO NA, October 8, 2024
Hi. Thank you for contacting us and sharing your feedback with us.
We sincerely apologize for the inconvenience caused.
To resolve the CAP lock issue, please follow these steps:
1. Turn off the device.
2. Remove the battery.
3. Press the power button 10 times to discharge any remaining energy.
4. Reinsert the battery.
5. Simultaneously press ALT + 9 + Power to reset the device.
6. Turn on the device and create a label
Additionally, regarding the fixed label length, please be informed that your feedback has been forwarded to the appropriate department for further review.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused.
To resolve the CAP lock issue, please follow these steps:
1. Turn off the device.
2. Remove the battery.
3. Press the power button 10 times to discharge any remaining energy.
4. Reinsert the battery.
5. Simultaneously press ALT + 9 + Power to reset the device.
6. Turn on the device and create a label
Additionally, regarding the fixed label length, please be informed that your feedback has been forwarded to the appropriate department for further review.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
jammed first month, poor print quality thereafter
on January 18, 2025
Posted by: aisllc
from Jacksonville, Florida
this label maker jammed in the first month, with the label material tightly wrapping around a rubber feed spool. unjamming it is nearly impossible, and once unjammed it has poor printing quality now, with streaks through the characters. i suspect a design flaw, where the ribbon cable to the print head is completely exposed inside the cartridge cassette area, and simply unjamming it probably exposes the ribbon cable to damage. poor engineering.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO, January 20, 2025
Hello.
Thank you for your feedback, we appreciate it as it is valuable to us. Please know that we have forwarded your feedback to the appropriate department for further review.
We apologize for the experience you've had with the Rhino 4200. Based on your description, I recommend cleaning your device to improve the quality of the printouts.
To clean the print head and print roller of your Rhino printer, please follow the steps below:
1. Turn the device off and remove the batteries (if present).
2. Open the tape compartment and remove the tape cassette.
3. Take the cleaning tool or a cotton bud and dip it in a pure alcohol-based solution such as acetone, hand sanitizer, isopropyl, or ethanol.
4. Carefully but thoroughly clean the printhead and print roller.
5. Allow the solution to dry for 5 minutes before attempting to print.
In addition, adjusting the contrast settings and increasing the strobe can also improve the quality of printouts.
1. To increase the print contrast of the printer, go to Settings – Print Options -> Print Contrast or to Settings -> Print Contrast change the contrast level and confirm by pressing OK.
2. To increase the strobe, turn off the device, then simultaneously press the following combination of keys: hold down ALT + 8 together, then press the power button.
If none of the above suggestions help, please change the batteries to new and high-quality ones.
For an extensive troubleshooting guide with images, visit DYMO.com>Support>Helpcenter>How to solve poor print quality on my Rhino.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9 am - 5 pm Eastern Time.
Thank you!
DYMO® Consumer Care
Thank you for your feedback, we appreciate it as it is valuable to us. Please know that we have forwarded your feedback to the appropriate department for further review.
We apologize for the experience you've had with the Rhino 4200. Based on your description, I recommend cleaning your device to improve the quality of the printouts.
To clean the print head and print roller of your Rhino printer, please follow the steps below:
1. Turn the device off and remove the batteries (if present).
2. Open the tape compartment and remove the tape cassette.
3. Take the cleaning tool or a cotton bud and dip it in a pure alcohol-based solution such as acetone, hand sanitizer, isopropyl, or ethanol.
4. Carefully but thoroughly clean the printhead and print roller.
5. Allow the solution to dry for 5 minutes before attempting to print.
In addition, adjusting the contrast settings and increasing the strobe can also improve the quality of printouts.
1. To increase the print contrast of the printer, go to Settings – Print Options -> Print Contrast or to Settings -> Print Contrast change the contrast level and confirm by pressing OK.
2. To increase the strobe, turn off the device, then simultaneously press the following combination of keys: hold down ALT + 8 together, then press the power button.
If none of the above suggestions help, please change the batteries to new and high-quality ones.
For an extensive troubleshooting guide with images, visit DYMO.com>Support>Helpcenter>How to solve poor print quality on my Rhino.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9 am - 5 pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com