Customer reviews from lg.com
LG - 7.3 Cu. Ft. Freestanding Double Oven Electric Range with EasyClean and ProBake Convection - Stainless steel
Average customer rating
4.2
(679 Reviews)
Rating breakdown 679 reviews
5 Stars
411
4 Stars
127
3 Stars
44
2 Stars
35
1 Star
62
85%of customers recommend this product.
(
433 out of
512)
Customer Reviews for LG - 7.3 Cu. Ft. Freestanding Double Oven Electric Range with EasyClean and ProBake Convection - Stainless steel
Posted by: Disheartened
from Philadelphia pa
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought my stove about a month ago. I went from a bisque stove to the stainless steel. I don’t know how anyone prefers the stainless or black over a colored stove. The stove shows every Mark! I’m constantly going over the front or the knobs are in the back or the timer is wiping off smudges! I will never get used to this. My other stove did not show this at all! My other stove had a toast feature that my family used all the time, they did away with that also! Extremely disappointed!!
Pros: ease of use
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
cleaning help
on September 11, 2019
Posted by: dewey chef
from miami
[This review was collected as part of a promotion.] there was a bottle delivered with the oven -- what do i do?
Pros: Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Stains easy
on July 19, 2021
Posted by: frejen
from Florida
[This review was collected as part of a promotion.] Bought this last moth every day is a strugle to keep clean. Not fingerprint resitant. Have not use the oven
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, July 19, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: BJ757
from Newport News, Va
Verified Purchase:Yes
One thing I can honestly say without remorse, LG does not stand behind their products. I should have done more research before making my purchases. Never again.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, July 22, 2021
We hate hearing your unit is not working properly. We’d like to gather more information to see if we can determine the issue. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you. ^Daphane
Written by a customer while visiting lg.com
Posted by: DeniseMR
from Selinsgrove, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought 4 LG appliances of which two that I have installed both arrived broken. I havent opened the other two as of yet. The frig had a cracked shelf and the oven fan makes a gawd awful noise. Its been weeks and I am still waiting on their repairman to come.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, August 5, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Why have they not fixed burner knobs?
on April 15, 2023
Posted by: Anonymous
from Woodbury, MN
We should’ve listened to others about how easy it is to accidentally turn burner on by just bumping the knobs. We’ve had the oven 2 weeks and have accidentally turned on burner by reaching over oven to cabinet above. How is this still an issue and not fixed so this can’t happen. My wife was putting groceries away she bumped the knob without knowing and burner came on burning her clothes. Way to go LG by not fixing the issue with maybe knobs with a safety feature.
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
3
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, April 16, 2023
We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Posted by: Volitioner
Verified Purchase:Yes
[This review was collected as part of a promotion.] This stove is a danger to all! Don’t buy it! Buttons come on all the time and it’s dangerous!
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 1, 2023
Hey there, this is not what we like to hear, and we take this very seriously. We want to hear more about your experience and the specifications of your range. Please send us a detailed message on our social media, @LGUSSupport. ~Tegan
Written by a customer while visiting lg.com
Customer Rating
1
Dissatisfied
on August 16, 2024
Posted by: Vjam
from Jamaica
I bought this stove and shipped it to a country in Central America but the electric voltage doesnt work as it is not a 50/60 hz. its only 60hz. Therefore I am unable to use this efficiently. Upon purchase I think it is very important to label products which are not export worthy so the consumer is better informed. Due to this I have had to have a technician adjust some features but the main mother board chips out and the stove does not work. I think it advancing models, making everything so digital using the main motherboard limits the usage of just being able to disable that part and manually just use the stove with the regular knobs. So therefore I am unable to give a decent review on this product because if the description upon purchasing by the company stated that this is not a good purchase for export, I perhaps would have never purchased this one and chosen a model better suited for export to another country.
Pros: Style/Design
Quality
2
Features
1
Value
1
Response from lg.comBy LG Digital Care Team, August 20, 2024
Hey there. We always want our customers to find the perfect LG product that is right for them, no matter where they are in the world. We would love a chance to work with you to find the best model for you in Central America so you can have the perfect experience. Please send us a private message on social media at @LGUSSupport with your contact details. We look forward to hearing from you! *Josh
Written by a customer while visiting lg.com