Customer reviews from lg.com
LG - 7.3 Cu. Ft. Freestanding Double Oven Electric Range with EasyClean and ProBake Convection - Stainless steel
Average customer rating
4.2
(679 Reviews)
Rating breakdown 679 reviews
5 Stars
411
4 Stars
127
3 Stars
44
2 Stars
35
1 Star
62
85%of customers recommend this product.
(
433 out of
512)
Customer Reviews for LG - 7.3 Cu. Ft. Freestanding Double Oven Electric Range with EasyClean and ProBake Convection - Stainless steel
Customer Rating
1
Dangerous product
on September 13, 2024
Posted by: Jffgr
from Oscoda MI
Very dangerous product. The front burners will turn themselves up to high temperature regardless of what you set them at. I saw that this was a problem with previous models and I figured that it HAD to have been addressed. Nope. If it wasn't for this I'd like it, but that's a pretty big snag
Pros: Style/Design
Quality
1
Features
3
Value
1
Response from lg.comBy true, LG Digital Care Team, September 16, 2024
Hey there! Thank you for bringing this to our attention. We definitely want you to be able to turn the heat up safely with your LG range, all while making some delicious meals. We have this troubleshooting guide here: http://spr.ly/6420o64ia; that will help. If these steps do not work, please private message us on social media @LGUSSupport with your contact information; we're happy to look into this with you! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
1
Not the double oven you want
on December 30, 2024
Posted by: Hoffinwi
from Wisconsin
We bought this oven hoping for a quality cooking experience. Within a year both oven started cooking unevenly. Despite using just the bake setting only on the bottom oven, it constantly switches to convection mode. The temperatures don’t seem to match well with the actual input. Will be replacing. I would avoid this brand.
Quality
1
Features
1
Value
2
Response from lg.comBy true, LG Digital Care Team, January 9, 2025
Hey there! If your LG range isn't heating properly, common causes include a faulty igniter, broken bake element, malfunctioning control board, or thermostat issues, which can lead to uneven or slow heating. Ensure the oven has power, check the door seal for damage, verify the control panel settings, and test the heating elements and temperature sensor for continuity or damage. Here is a link to some more information: http://spr.ly/6423aDnAH. If this persists, consider contacting a professional for further assistance. Send us a private message on social media @LGUSSupport can help find more steps or discuss repair options to improve your oven’s performance. Let us assist in addressing this for you! We're always here for you. ^ Diego
Written by a customer while visiting lg.com
Customer Rating
1
Extreme fire hazard, do not buy!
on January 11, 2025
Posted by: AllenB777
from AZ
I've had this oven for a few years and have had a few close calls with the knobs being accidentally bumped, but the closest was last night, the stove came on either from my dogs or me bumping into the knobs when I was vacuuming, I'm not even sure, I just came into the kitchen and it was full of smoke but luckily I caught it before it flashed over and burnt the house down. There are many reviews reporting the same problem with the knobs turning on too easily from just a light bump, or from little kids or dogs. There is also a class action suit and LG should do something to fix this immediately before people die. I wouldn't be surprised at all if many people have already died or lost their homes due to this terrible design.
Pros: Features/Settings
Quality
1
Features
1
Value
1
Response from lg.comBy LG, January 22, 2025
Hello there, Allen. Thank you for sharing your experience with us. We understand your situation and are very concerned to hear about the safety issue you've encountered with your LDE4413ST double oven.
For added safety, we recommend regularly checking the burner knobs to ensure they are in the off position when not in use. Additionally, it might help to adjust your usage habits around the range to avoid accidental bumps from pets or cleaning activities. If you're still concerned about this, we'd be happy to assist you further in ensuring your unit is working properly.
https://www.lg.com/us/cooking-appliances/lg-lde4413st-double-oven-electric-range#pdp_specs
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore additional solutions for you. We take your safety seriously and are committed to resolving this.
We appreciate your patience.
—Renzo
For added safety, we recommend regularly checking the burner knobs to ensure they are in the off position when not in use. Additionally, it might help to adjust your usage habits around the range to avoid accidental bumps from pets or cleaning activities. If you're still concerned about this, we'd be happy to assist you further in ensuring your unit is working properly.
https://www.lg.com/us/cooking-appliances/lg-lde4413st-double-oven-electric-range#pdp_specs
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore additional solutions for you. We take your safety seriously and are committed to resolving this.
We appreciate your patience.
—Renzo
Written by a customer while visiting lg.com
Posted by: EWJames
from Lebanon, TN
Verified Purchase:Yes
[This review was collected as part of a promotion.] When I cooked with a single oven, I was always frustrated as I tried to have the entree and all the side dishes ready at the same time. About 20 years ago, I had become so frustrated with the time-consuming dinner juggling act that I established a " six-week cooking window" -- a period from Thanksgiving to New Year's Day during which I would be willing to prepare multi-ingredient, multi-step, multi-dish meals. With my new LG double oven, I am no longer frustrated that my entree is ready to serve while I wait for the vegetables to roast because the entrees are ready within a few minutes of the side items. In fact, I am so thrilled with my LG double oven that I am planning to retire the juggling act and the "six-week cooking window."
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Allicia
from Westchester New York
Verified Purchase:Yes
Horrible stove top that never looks clean, burners that don’t get hot then too hot, problem with side of stove and LG says it’s not their issue, but mine. I’ve had the stove only 6 months.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, July 1, 2019
We hate to hear that, but would love to be able to help. We would be happy to see what's going on. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat or Email: www.lg.com/us/support/chat-and-email-information
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Phone: 1-800-243-0000
LiveChat or Email: www.lg.com/us/support/chat-and-email-information
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Written by a customer while visiting lg.com
Customer Rating
2
Update your knobs
on June 20, 2019
Posted by: KWay
from Clarksville,TN
[This review was collected as part of a promotion.] Not happy at all.... if the knobs are rubbed up on the wrong way they will turn on.... I can’t count hour mich stuff I had to grow away because the burners were turned on without being known and destroyed stuff.... had a kitchen kitchen because of it in 2016.... and just last week came home with glass everywhere because my dog jumped up and his paw turned the burners on and the glass exploded from heat..... and not to mention when I turn them on to actually cook I have to guess the temp because the numbers came off within a couple of months of owning this oven..... I have EVERYTHING in my kitchen and laundry room LG and besides me range and dishwasher, nothing but problems
Only good this this over has going for it is the 2 ovens have saved me a few times
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Chris, Customer Service, June 20, 2019
We hate to see that you've had multiple issues with the knobs on your range. We'll be happy to take a look and see how we can help with this. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
My dog turned the burners on and almost got us kil
on January 18, 2023
Posted by: SamD123
from Dayton OH
My dog was going for something on the stove top and managed to turn on three out of the five burners. It ignited some cardboard nearby and we woke up at 2am to a giant fire on the stovetop. If we didn't have smoke detectors, the range, our kitchen, and probably our house would've been ruined. This range is NOT safe for houses with dogs or probably children. The handles are way too easy to turn.
Besides the fire, the top oven has definitely hot/cold spots, so much so that I have to turn my items halfway through cooking. The bottom oven is the opposite, and I usually have to subtract 2-5 minutes from cook time.
Quality
1
Features
1
Value
1
Response from lg.comBy Cazzandra Galangco, LG Social Media, February 27, 2023
Oh no! We hope everyone's alright. We're sorry to hear about the incident. That is not the experience we want our customers to have. Please know that we value our products and customer satisfaction. Thank you for bringing this to our attention. Your feedback will not go unnoticed and will be considered for our future product development. Please send us a private message on Facebook or Twitter at @LGUSSupport with the hashtag #VOC and your contact information. -Cazz
Written by a customer while visiting lg.com
Customer Rating
2
Huge Disappointment
on December 7, 2016
Posted by: 2LM8985
from Tampa, Florida
[This review was collected as part of a promotion.] I purchased the range/stove approx 2 months ago and have come to believe that this was a big mistake. The stovetop requires gentle use and care. The glass stovetop is easily scratched by sliding pans. You also need to be careful not to drop a pot or you could crack the glass surface. It is also difficult to keep clean, you really need to use elbow grease to get the smallest of spills out....moreover, it requires constant cleaning (black shows everything). The oven works great, however the "Easy Clean" feature is useless, does not work even on the smallest of spills. All my appliances and TV's are LG and I love them all, but this stove gets a big thumbs down for me. Sorry LG.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
5
Features
2
Value
2
Written by a customer while visiting lg.com