Customer reviews from Newair
NewAir - 425 Sq. Ft. Portable Air Conditioner, 12,000 BTUs (7,700 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Average customer rating
4
(154 Reviews)
Rating breakdown 154 reviews
5 Stars
85
4 Stars
28
3 Stars
15
2 Stars
11
1 Star
15
85%of customers recommend this product.
(
82 out of
96)
Customer Reviews for NewAir - 425 Sq. Ft. Portable Air Conditioner, 12,000 BTUs (7,700 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Customer Rating
3
Temperature setting
on April 21, 2020
Posted by: Yvtmgreg
from Beechgrove, TN
I recently purchased this unit. So far, I believe I am going to like this. I am having trouble setting the temperature. I set it to 73 but wake up freezing and the temp in the room is showing 61.
Response from NewairBy NewAir, Customer Service, April 21, 2020
Thanks for being open and honest about your experience. Your feedback is what helps us improve our products and service every day! I do apologize for the inconvenience you are currently facing with the AC-12200E. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Newair makes excellent portable AC units
on June 15, 2020
Posted by: LMGary
from Los Angeles, CA
My husband bought this specific model roughly 4 years ago when we lived in an apartment with no AC. We used it for a year, then moved to a place with central air. Then this unit went to my mom's little house when she didn't have AC. She used it for a year before moving. The unit sat in storage for almost two years and we recently pulled it out to loan to a friend with no AC in her apartment. This portable AC has been nothing less than excellent, reliable and it's so well-made. I like well engineered products and the fact that the exhaust hose is like a tough-made slinky that stores into the unit itself is fantastic because it means you don't lose or break the part if you treat it well. We did misplace the window kit parts that help you attach the unit to your window, but customer service was fast and easy and able to send us replacements in 2-days. I used the online chat and called in and the customer service reps were incredibly friendly and fast. If they didn't have an answer to a specific question, they told you, put you on a brief hold, and got the answer quickly. I cannot say enough good things about Newair. They really do support their products. On a side note: I also own one of their wine fridges that holds 18 bottles. Two years with the wine fridge and not one issue. Thank you, Newair!
Response from NewairBy NewAir, Customer Service, June 15, 2020
Awesome! I’m happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this AC-12200E. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Great Product
on August 17, 2020
Posted by: Tee & Dee
from LA
Have two units, both work great and cool the house down
Response from NewairBy NewAir , Customer Service, August 17, 2020
Thank you for the 5-star review.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
4
Remote Control Broken
on August 26, 2020
Posted by: flintstonetx
from Houston, TX
This does a great job cooling a room. But, the remote control went out, so that is a bit inconvenient.
Response from NewairBy NewAir , Customer Service , August 27, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Thoughtful Design & Engineering
on September 11, 2020
Posted by: Winamar4
from San Diego
I’ve had my NewAir portable air conditioner for two years now. It’s one of four units I have in my house. The others are LG. This unit is quieter, more compact and we love the way it has built in storage for the hose and accessories. It keeps our master bedroom chilly, even on the hottest days, and helps us get a good nights sleep! Highly Recommend and Customer Service is exceptional!
Response from NewairBy NewAir , Customer Service, September 14, 2020
Awesome! I’m happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to the NewAir Compact Portable Air Conditioner AC-12200E. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Posted by: Anonymous
from Phoenix Az
Verified Purchase:Yes
I’m waiting for the 3rd attempt to send me a ac that isn’t defective.
Response from NewairBy NewAir, Customer Service, April 8, 2021
Hi There
Thank you for taking the time to leave a review on your unit.I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit.I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
2
Poor ac unit
on June 20, 2021
Posted by: Danny.
from Ft lauderdale
I bought it a year ago and did not use it that much and the water pump already went on it
Response from NewairBy Newair , Customer Service, June 21, 2021
Hi There
Thank you for taking the time to leave a review on your unit.I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit.I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
1
Never again
on June 30, 2021
Posted by: Mads
from New York
I should return it the first day I got it. It is aloud noises and and it only goes two directions(up and down). I only used it during summer when it’s hot and hardly use it. After 3 years the compressor is no good. The water kept filled up very 30 minutes. Looking for a new portable A/C that doesn’t make s too much noise.
Response from NewairBy Newair , Customer Service, July 2, 2021
Hi,thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting Newair