Customer reviews from Newair
NewAir - 425 Sq. Ft. Portable Air Conditioner, 12,000 BTUs (7,700 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Average customer rating
4
(158 Reviews)
Rating breakdown 158 reviews
5 Stars
86
4 Stars
29
3 Stars
15
2 Stars
12
1 Star
16
86%of customers recommend this product.
(
83 out of
97)
Customer Reviews for NewAir - 425 Sq. Ft. Portable Air Conditioner, 12,000 BTUs (7,700 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Customer Rating
1
Air isnt cold
on July 17, 2019
Posted by: Ketter
from Salem Ohio
Bought this unit about a month ago and am VERY disappointed. Air is not cold. When it is set on auto it does not shut off if and when the temperature is achieved. The dehumidifier is the only way to cool my room, but by the time I wake up I’m freezing because there’s no way to set it to a certain temperature It is very loud for size, the size however it’s great if it were correctly.
Response from NewairBy NewAir, Customer Service, July 24, 2019
Hi, We are sorry to hear the issue you are experiencing with the unit but we will be more than happy to help. We will be reaching out to you via email so we can better assist.
Written by a customer while visiting Newair
Posted by: Bonnieinct
from Connecticut
Verified Purchase:Yes
I had purchased an 8,000 at BJs and it didn't cool off the rooms completely. I bought this 12,000 hoping it would work better. I don't know if it's because it is so hot but it's been running for 3 days straight and still 87 degrees. The coolest it got down to was 76 and that was for a very short time. I even tried putting it closer to the window so that there wasn't so much slack in the exhaust hose.
Response from NewairBy NewAir, Customer Service, July 24, 2019
We are sorry to hear the issue experienced with the unit but we will be more than happy to help you out. We will be reaching out to you via email so we can provide you better assistance.
Written by a customer while visiting Newair
Posted by: Panzieeyes
from Arvada, Co
Verified Purchase:Yes
This purchase was my third air conditioner from New Air. I think these are the best Air conditioners on the market, and we now have one in every room.
Response from NewairBy NewAir, Customer Service, July 29, 2019
Hi, thank you for your awesome review! Thank you for shopping NewAir!
Written by a customer while visiting Newair
Customer Rating
1
Not working.
on August 20, 2019
Posted by: Disappointedandhot
from Frickinghotgeorgia
As soon as I go to set it up the thing keeps saying that the water pump is full and even if I leave the plastic cover off or I attach the hose that should shut off the water full option it is still on. Truly I am disappointed.
Response from NewairBy NewAir, Customer Service, August 20, 2019
Hi, We are sorry to hear the issue you are experiencing with the unit and the overall service. we will be reaching out to you via email and see if we can change the experience you had with us so far. If you need any other assistance please feel free to ask.
Written by a customer while visiting Newair
Customer Rating
5
Works well
on August 20, 2019
Posted by: Fevale1
from Lac-Mégantic Qc Canada
Bought it a week ago and I don't regret it. One little thing, though, it' a a bit noisy at full speed.
Response from NewairBy NewAir, Customer Service, August 20, 2019
Hi, thank you for your wonderful review! We are glad you enjoy using the unit. Thank you for shopping with NewAir!
Written by a customer while visiting Newair
Posted by: David, Lafayette, LA
from Lafayette, Louisiana
Verified Purchase:Yes
Easy to order and delivery was on time (actually) a full day early.
The unit is top quality! I’m using it to cool a newly constructed art studio (in the oppressive heat of south Louisiana. The instructions were clear and the installation was a pleasure.
I like the appearance and the performance is superb.
In sum, if you buy a NewAir product you will be gaining a most valuable resource.
The unit is top quality! I’m using it to cool a newly constructed art studio (in the oppressive heat of south Louisiana. The instructions were clear and the installation was a pleasure.
I like the appearance and the performance is superb.
In sum, if you buy a NewAir product you will be gaining a most valuable resource.
Response from NewairBy NewAir, Customer Service, September 15, 2019
Thank you for your feedback on this NewAir product and we are glad you enjoy using the unit. Thank you for choosing us.
Written by a customer while visiting Newair
Posted by: Panzieeyes
Verified Purchase:Yes
This purchase was my third air conditioner from New Air. I think these are the best Air conditioners on the market, and we now have one in every room.
Response from NewairBy NewAir, Customer Service, September 19, 2019
Hi, thank you for your wonderful review! We are glad you enjoy using the unit. Thank you for shopping with NewAir!
Written by a customer while visiting Newair
Posted by: Natalie
Verified Purchase:Yes
Gets the job done! Great price, and keeps my living room cool.Downside is, it's loud and the hose pulls out easily.
Response from NewairBy NewAir, Customer Service, September 24, 2019
Hi, thank you for your wonderful review! We are glad you enjoy using the unit. Thank you for shopping with NewAir!
Written by a customer while visiting Newair