Customer reviews from Newair
NewAir - 425 Sq. Ft. Portable Air Conditioner, 12,000 BTUs (7,700 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Average customer rating
4
(158 Reviews)
Rating breakdown 158 reviews
5 Stars
86
4 Stars
29
3 Stars
15
2 Stars
12
1 Star
16
86%of customers recommend this product.
(
83 out of
97)
Customer Reviews for NewAir - 425 Sq. Ft. Portable Air Conditioner, 12,000 BTUs (7,700 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Customer Rating
5
Great Air Conditioner
on July 24, 2019
Posted by: Panzieeyes
from Arvada, Co
This purchase was my third air conditioner from New Air. I think these are the best Air conditioners on the market, and we now have one in every room.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, thank you for your awesome review! Thank you for shopping NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, thank you for your awesome review! Thank you for shopping NewAir!
Written by a customer while visiting Newair
Posted by: Bonnieinct
from Connecticut
Verified Purchase:Yes
I had purchased an 8,000 at BJs and it didn't cool off the rooms completely. I bought this 12,000 hoping it would work better. I don't know if it's because it is so hot but it's been running for 3 days straight and still 87 degrees. The coolest it got down to was 76 and that was for a very short time. I even tried putting it closer to the window so that there wasn't so much slack in the exhaust hose.
Response from NewairBy NewAir, Customer Service, July 24, 2019
We are sorry to hear the issue experienced with the unit but we will be more than happy to help you out. We will be reaching out to you via email so we can provide you better assistance.
Written by a customer while visiting Newair
Posted by: Bonnieinct
from Connecticut
Verified Purchase:Yes
I had purchased an 8,000 at BJs and it didn't cool off the rooms completely. I bought this 12,000 hoping it would work better. I don't know if it's because it is so hot but it's been running for 3 days straight and still 87 degrees. The coolest it got down to was 76 and that was for a very short time. I even tried putting it closer to the window so that there wasn't so much slack in the exhaust hose.
Response from NewairBy NewAir, Customer Service, July 24, 2019
We are sorry to hear the issue experienced with the unit but we will be more than happy to help you out. We will be reaching out to you via email so we can provide you better assistance.
Written by a customer while visiting Newair
Customer Rating
2
Disappointed
on July 21, 2019
Posted by: Bonnieinct
from Connecticut
I had purchased an 8,000 at BJs and it didn't cool off the rooms completely. I bought this 12,000 hoping it would work better. I don't know if it's because it is so hot but it's been running for 3 days straight and still 87 degrees. The coolest it got down to was 76 and that was for a very short time. I even tried putting it closer to the window so that there wasn't so much slack in the exhaust hose.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
We are sorry to hear the issue experienced with the unit but we will be more than happy to help you out. We will be reaching out to you via email so we can provide you better assistance.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
We are sorry to hear the issue experienced with the unit but we will be more than happy to help you out. We will be reaching out to you via email so we can provide you better assistance.
Written by a customer while visiting Newair
Customer Rating
1
Air isnt cold
on July 17, 2019
Posted by: Ketter
from Salem Ohio
Bought this unit about a month ago and am VERY disappointed. Air is not cold. When it is set on auto it does not shut off if and when the temperature is achieved. The dehumidifier is the only way to cool my room, but by the time I wake up I’m freezing because there’s no way to set it to a certain temperature It is very loud for size, the size however it’s great if it were correctly.
Response from NewairBy NewAir, Customer Service, July 24, 2019
Hi, We are sorry to hear the issue you are experiencing with the unit but we will be more than happy to help. We will be reaching out to you via email so we can better assist.
Written by a customer while visiting Newair
Customer Rating
1
Air isnt cold
on July 17, 2019
Posted by: Ketter
from Salem Ohio
Bought this unit about a month ago and am VERY disappointed. Air is not cold. When it is set on auto it does not shut off if and when the temperature is achieved. The dehumidifier is the only way to cool my room, but by the time I wake up I’m freezing because there’s no way to set it to a certain temperature It is very loud for size, the size however it’s great if it were correctly.
Response from NewairBy NewAir, Customer Service, July 24, 2019
Hi, We are sorry to hear the issue you are experiencing with the unit but we will be more than happy to help. We will be reaching out to you via email so we can better assist.
Written by a customer while visiting Newair
Posted by: Ketter
from Salem Ohio
Verified Purchase:Yes
Bought this unit about a month ago and am VERY disappointed. Air is not cold. When it is set on auto it does not shut off if and when the temperature is achieved. The dehumidifier is the only way to cool my room, but by the time I wake up I'm freezing because there's no way to set it to a certain temperature It is very loud for size, the size however it's great if it were correctly.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, We are sorry to hear the issue you are experiencing with the unit but we will be more than happy to help. We will be reaching out to you via email so we can better assist.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, We are sorry to hear the issue you are experiencing with the unit but we will be more than happy to help. We will be reaching out to you via email so we can better assist.
Written by a customer while visiting Newair
Customer Rating
4
Works fine!
on July 23, 2018
Posted by: Flow
from Vermont
I finally installed this unit, after using an AC-10100E for 2 years. The AC-12200E is a larger unit and puts out more BTU's. I was satisfied with the "first night performance".
Pros: Accurate Temperature Controls, Easily Portable
I would recommend this to a friend!
Written by a customer while visiting Newair