Customer reviews from Newair
NewAir - 425 Sq. Ft. Portable Air Conditioner, 12,000 BTUs (7,700 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Average customer rating
4
(158 Reviews)
Rating breakdown 158 reviews
5 Stars
86
4 Stars
29
3 Stars
15
2 Stars
12
1 Star
16
86%of customers recommend this product.
(
83 out of
97)
Customer Reviews for NewAir - 425 Sq. Ft. Portable Air Conditioner, 12,000 BTUs (7,700 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Customer Rating
5
Works well
on August 20, 2019
Posted by: Fevale1
from Lac-Mégantic Qc Canada
Bought it a week ago and I don't regret it. One little thing, though, it' a a bit noisy at full speed.
Response from NewairBy NewAir, Customer Service, August 20, 2019
Hi, thank you for your wonderful review! We are glad you enjoy using the unit. Thank you for shopping with NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Works well
on August 20, 2019
Posted by: Fevale1
from Lac-Mégantic Qc Canada
Bought it a week ago and I don't regret it. One little thing, though, it' a a bit noisy at full speed.
Response from NewairBy NewAir, Customer Service, August 20, 2019
Hi, thank you for your wonderful review! We are glad you enjoy using the unit. Thank you for shopping with NewAir!
Written by a customer while visiting Newair
Posted by: Fevale1
from Lac-Mégantic Qc Canada
Verified Purchase:Yes
Bought it a week ago and I don't regret it. One little thing, though, it' a a bit noisy at full speed.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, thank you for your wonderful review! We are glad you enjoy using the unit. Thank you for shopping with NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, thank you for your wonderful review! We are glad you enjoy using the unit. Thank you for shopping with NewAir!
Written by a customer while visiting Newair
Customer Rating
1
Not working.
on August 20, 2019
Posted by: Disappointedandhot
from Frickinghotgeorgia
As soon as I go to set it up the thing keeps saying that the water pump is full and even if I leave the plastic cover off or I attach the hose that should shut off the water full option it is still on. Truly I am disappointed.
Response from NewairBy NewAir, Customer Service, August 20, 2019
Hi, We are sorry to hear the issue you are experiencing with the unit and the overall service. we will be reaching out to you via email and see if we can change the experience you had with us so far. If you need any other assistance please feel free to ask.
Written by a customer while visiting Newair
Customer Rating
1
Not working.
on August 20, 2019
Posted by: Disappointedandhot
from Frickinghotgeorgia
As soon as I go to set it up the thing keeps saying that the water pump is full and even if I leave the plastic cover off or I attach the hose that should shut off the water full option it is still on. Truly I am disappointed.
Response from NewairBy NewAir, Customer Service, August 20, 2019
Hi, We are sorry to hear the issue you are experiencing with the unit and the overall service. we will be reaching out to you via email and see if we can change the experience you had with us so far. If you need any other assistance please feel free to ask.
Written by a customer while visiting Newair
Posted by: Disappointedandhot
from Frickinghotgeorgia
Verified Purchase:Yes
As soon as I go to set it up the thing keeps saying that the water pump is full and even if I leave the plastic cover off or I attach the hose that should shut off the water full option it is still on. Truly I am disappointed.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, We are sorry to hear the issue you are experiencing with the unit and the overall service. we will be reaching out to you via email and see if we can change the experience you had with us so far. If you need any other assistance please feel free to ask.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, We are sorry to hear the issue you are experiencing with the unit and the overall service. we will be reaching out to you via email and see if we can change the experience you had with us so far. If you need any other assistance please feel free to ask.
Written by a customer while visiting Newair
Posted by: Panzieeyes
from Arvada, Co
Verified Purchase:Yes
This purchase was my third air conditioner from New Air. I think these are the best Air conditioners on the market, and we now have one in every room.
Response from NewairBy NewAir, Customer Service, July 29, 2019
Hi, thank you for your awesome review! Thank you for shopping NewAir!
Written by a customer while visiting Newair
Posted by: Panzieeyes
from Arvada, Co
Verified Purchase:Yes
This purchase was my third air conditioner from New Air. I think these are the best Air conditioners on the market, and we now have one in every room.
Response from NewairBy NewAir, Customer Service, July 29, 2019
Hi, thank you for your awesome review! Thank you for shopping NewAir!
Written by a customer while visiting Newair