Customer reviews from Newair
NewAir - 425 Sq. Ft. Portable Air Conditioner, 12,000 BTUs (7,700 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Average customer rating
4
(154 Reviews)
Rating breakdown 154 reviews
5 Stars
85
4 Stars
28
3 Stars
15
2 Stars
11
1 Star
15
85%of customers recommend this product.
(
82 out of
96)
Customer Reviews for NewAir - 425 Sq. Ft. Portable Air Conditioner, 12,000 BTUs (7,700 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Customer Rating
5
Great unit!
on July 10, 2018
Posted by: Rob
from lexington, SC
So far so good! Great product. Cools a basement that has no ac just fine
Pros: Accurate Temperature Controls, Cools the Whole Room, Easily Portable
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
1
DUPED!!!
on July 1, 2018
Posted by: MEM
from West Roxbury, MA
I bought TWO of these on Aug. 31, 2017. It was too late in the season to use them then, but was looking forward to using them this summer. Installed them three days ago as a projected 5-6 day heat wave began in the Boston area. I can't tell you how disappointed we have been!!! These replaced two window A/Cs of equal BTU that were 5 years old, and placed in the exact same locations/windows. The difference is SOOO striking in lack of cooling. The house is actually stuffy as the machines churn tepid air. And despite reviews saying to expect an initial strange smell, the smell coming from both machines even after three days of almost continuous use is overwhelming - it actually feels toxic. We've added water to the compressors, as suggested, and even tried to move them to different locations, but to no avail. An hour ago, we decided to shut them both down and just opened all the windows, despite it being close to 90 degrees right now, just to get the stench out and some fresh air in. NEVER, but NEVER, have I made a worse purchase - indeed, I'm one of the lucky ones that has never had to return anything purchased online. But now I'm stuck with these expensive machines, and in the middle of a heatwave! We have no other choice at this point but to go out and purchase two new AC units (we stupidly gave our other ones away at the end of last season). I hope NewAir reps read this review and respond. We bought these in good faith and have no idea what went wrong!!!
Pros: Easily Portable, Easy Window Installation
Cons: Doesn't Cool Air, Doesn't cover square footage it claims to, Energy Inefficient, Inaccurate Temperature, JUST AWFUL, Loud, Uneven Cooling
No, I would not recommend this to a friend.
Response from NewairBy NewAir, Support, July 28, 2018
Hello,
We are very sorry about the issues with your AC's. Please allow us to get this resolved as soon as possible, by contacting us directly: support@newair.com.
We are very sorry about the issues with your AC's. Please allow us to get this resolved as soon as possible, by contacting us directly: support@newair.com.
Written by a customer while visiting Newair
Customer Rating
4
Great product
on July 21, 2018
Posted by: Jusnita
from Aptos, CA
I'm happy with my purchase. I have a 2 story so the upstairs gets hot. This AC cools things down.
Pros: Accurate Temperature Controls, Easily Portable, Easy Window Installation, Energy Efficient
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
Best Ac Ever!!!
on September 22, 2017
Posted by: Riddler
from Long Beach
Bottom Line this is the best 1200 BTU unit ever! I have owned other units and they were loud and heavy. I unpacked the unit myself and put it together. I am not handy at all. The customer service team is amazing and they go out of their way to make sure Im happy. This unit cools my rooms in my home so fast and effectively while maintaining a quiet environment. THIS UNIT IS A MUST HAVE!!!!!
Pros: Accurate Temperature Controls, Cools the Whole Room, Easily Portable, Easy Window Installation, Easy To Use, Energy Efficient, Even Air Distribution, Quiet, Sleek
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
Solid
on July 19, 2018
Posted by: John
from Santa Ana, CA
Solid A/C unit, cools my living room. Has wheels for portability.
Pros: Accurate Temperature Controls, Cools the Whole Room, Easily Portable
Cons: Price.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
So far so good.
on July 19, 2018
Posted by: Cool Dad
from Corvallis, OR
Verified Purchase:No
We use this in a single room that is about 12 by 12 feet. Easily cools the entire space even with vaulted ceilings.
Written by a customer while visiting Newair
Customer Rating
3
AC-12200E
on November 6, 2017
Posted by: Could be quieter
from CA
Verified Purchase:No
The unit is way too loud. I thought it would be quieter. When it is on it is difficult to hear the TV or have a conversation at normal volume levels.
Pros: Accurate Temperature Controls
Cons: Loud
No, I would not recommend this to a friend.
Written by a customer while visiting Newair
Customer Rating
3
hey ashley
on April 23, 2018
Posted by: moose
from sf
Verified Purchase:No
only used a few times at the end of last summer. runs a little loud and the tail piece between the unit and window exaust is short and comes undone.
Pros: Cools the Whole Room, Easily Portable
Cons: Loud
Written by a customer while visiting Newair