Customer reviews from Newair
NewAir - 425 Sq. Ft. Portable Air Conditioner, 12,000 BTUs (7,700 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Average customer rating
4
(158 Reviews)
Rating breakdown 158 reviews
5 Stars
86
4 Stars
29
3 Stars
15
2 Stars
12
1 Star
16
86%of customers recommend this product.
(
83 out of
97)
Customer Reviews for NewAir - 425 Sq. Ft. Portable Air Conditioner, 12,000 BTUs (7,700 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Customer Rating
5
Thoughtful Design & Engineering
on September 11, 2020
Posted by: Winamar4
from San Diego
I’ve had my NewAir portable air conditioner for two years now. It’s one of four units I have in my house. The others are LG. This unit is quieter, more compact and we love the way it has built in storage for the hose and accessories. It keeps our master bedroom chilly, even on the hottest days, and helps us get a good nights sleep! Highly Recommend and Customer Service is exceptional!
Response from NewairBy NewAir, Customer Service, September 14, 2020
Awesome! I’m happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to the NewAir Compact Portable Air Conditioner AC-12200E. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Posted by: Winamar4
from San Diego
Verified Purchase:Yes
I've had my NewAir portable air conditioner for two years now. It's one of four units I have in my house. The others are LG. This unit is quieter, more compact and we love the way it has built in storage for the hose and accessories. It keeps our master bedroom chilly, even on the hottest days, and helps us get a good nights sleep! Highly Recommend and Customer Service is exceptional!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to the NewAir Compact Portable Air Conditioner AC-12200E. Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to the NewAir Compact Portable Air Conditioner AC-12200E. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
4
Remote Control Broken
on August 26, 2020
Posted by: flintstonetx
from Houston, TX
This does a great job cooling a room. But, the remote control went out, so that is a bit inconvenient.
Response from NewairBy NewAir , Customer Service , August 27, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
4
Remote Control Broken
on August 26, 2020
Posted by: flintstonetx
from Houston, TX
This does a great job cooling a room. But, the remote control went out, so that is a bit inconvenient.
Response from NewairBy NewAir, Customer Service, August 27, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Written by a customer while visiting Newair
Posted by: flintstonetx
from Houston, TX
Verified Purchase:Yes
This does a great job cooling a room. But, the remote control went out, so that is a bit inconvenient.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Great Product
on August 17, 2020
Posted by: Tee & Dee
from LA
Have two units, both work great and cool the house down
Response from NewairBy NewAir, Customer Service, August 17, 2020
Thank you for the 5-star review.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Great Product
on August 17, 2020
Posted by: Tee & Dee
from LA
Have two units, both work great and cool the house down
Response from NewairBy NewAir , Customer Service, August 17, 2020
Thank you for the 5-star review.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Posted by: Tee & Dee
from LA
Verified Purchase:Yes
Have two units, both work great and cool the house down
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review.Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review.Thank you for choosing NewAir!
Written by a customer while visiting Newair