Customer reviews from Newair
NewAir - 425 Sq. Ft. Portable Air Conditioner, 12,000 BTUs (7,700 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Average customer rating
4
(158 Reviews)
Rating breakdown 158 reviews
5 Stars
86
4 Stars
29
3 Stars
15
2 Stars
12
1 Star
16
86%of customers recommend this product.
(
83 out of
97)
Customer Reviews for NewAir - 425 Sq. Ft. Portable Air Conditioner, 12,000 BTUs (7,700 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Customer Rating
1
Never again
on June 30, 2021
Posted by: Mads
from New York
I should return it the first day I got it. It is aloud noises and and it only goes two directions(up and down). I only used it during summer when it’s hot and hardly use it. After 3 years the compressor is no good. The water kept filled up very 30 minutes. Looking for a new portable A/C that doesn’t make s too much noise.
Response from NewairBy Newair , Customer Service, July 2, 2021
Hi,thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting Newair
Posted by: Mads
from New York
Verified Purchase:Yes
I should return it the first day I got it. It is aloud noises and and it only goes two directions(up and down). I only used it during summer when it's hot and hardly use it. After 3 years the compressor is no good. The water kept filled up very 30 minutes. Looking for a new portable A/C that doesn't make s too much noise.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi,thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi,thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
2
Poor ac unit
on June 20, 2021
Posted by: Danny.
from Ft lauderdale
I bought it a year ago and did not use it that much and the water pump already went on it
Response from NewairBy Newair , Customer Service, June 21, 2021
Hi There
Thank you for taking the time to leave a review on your unit.I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit.I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Written by a customer while visiting Newair
Posted by: Danny.
from Ft lauderdale
Verified Purchase:Yes
I bought it a year ago and did not use it that much and the water pump already went on it
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit.I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit.I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit.I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit.I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
4
best air conditioner I could find at the time, but
on May 12, 2021
Posted by: Jenny1
from Los Angeles, CA
Verified Purchase:Yes
it also has issues. Within one year, I am asking for a replacement under warranty. Thankfully, the warranty is being fulfilled with free shipping, but I am being asked to write this positive review prior to shipment. I am therefore trying to keep this as positive as possible, and anybody who reads this should understand my bias and the position I am in. The bottom line is that this unit did keep the room cool in a very hot summer and through a fire season. The air in my area was unhealthy (per an air quality app) for a good two months. My state had a lot of fires this past year, and my air filters alone did not do the job of keeping the air in the home clean. Running this air conditioner along with my hepa air filters did the job. It does hook up to a window via tubing, in a way that makes it portable. When I first got the unit, I found the installation overly complicated, clunky and stressful, with unclear directions. If you need to email customer support, I would include videos of your issue to make it really clear what your issue is. There is also often a delay to hear back, but I recommend emailing frequently and making sure you stay courteous, and it may help with the speed of responses.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regards to the AC-12200H. We highly appreciate your feedback. Thank you for choosing Newair.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to the AC-12200H. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Posted by: Anonymous
from Phoenix Az
Verified Purchase:Yes
I’m waiting for the 3rd attempt to send me a ac that isn’t defective.
Response from NewairBy NewAir, Customer Service, April 8, 2021
Hi There
Thank you for taking the time to leave a review on your unit.I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit.I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
1
Issues
on April 6, 2021
Posted by: Theo romo
from Phoenix Az
I'm waiting for the 3rd attempt to send me a ac that isn't defective.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit.I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit.I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit.I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit.I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Thoughtful Design & Engineering
on September 11, 2020
Posted by: Winamar4
from San Diego
I’ve had my NewAir portable air conditioner for two years now. It’s one of four units I have in my house. The others are LG. This unit is quieter, more compact and we love the way it has built in storage for the hose and accessories. It keeps our master bedroom chilly, even on the hottest days, and helps us get a good nights sleep! Highly Recommend and Customer Service is exceptional!
Response from NewairBy NewAir , Customer Service, September 14, 2020
Awesome! I’m happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to the NewAir Compact Portable Air Conditioner AC-12200E. Thank you for choosing NewAir!
Written by a customer while visiting Newair