Customer reviews from Newair
NewAir - 425 Sq. Ft. Portable Air Conditioner, 12,000 BTUs (7,700 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Average customer rating
4
(158 Reviews)
Rating breakdown 158 reviews
5 Stars
86
4 Stars
29
3 Stars
15
2 Stars
12
1 Star
16
86%of customers recommend this product.
(
83 out of
97)
Customer Reviews for NewAir - 425 Sq. Ft. Portable Air Conditioner, 12,000 BTUs (7,700 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Customer Rating
5
No need to put AC in window
on April 17, 2018
Posted by: Blondeincharge
from Erie, PA
I am over 65 and rent. The heating system is fantastic but is not a combination heat/ac unit. A window ac unit is too heavy for me to lift, so I would have to wait for a handyman to stop and put the unit into the window. With these portable units the window only needs to be raised about 8 inches. The panel fits securely into the raised space and the hose easily inserts into the panel. Cooling is fantastic.
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: Bonnieinct
from Connecticut
Verified Purchase:Yes
I had purchased an 8,000 at BJs and it didn't cool off the rooms completely. I bought this 12,000 hoping it would work better. I don't know if it's because it is so hot but it's been running for 3 days straight and still 87 degrees. The coolest it got down to was 76 and that was for a very short time. I even tried putting it closer to the window so that there wasn't so much slack in the exhaust hose.
Response from NewairBy NewAir, Customer Service, July 24, 2019
We are sorry to hear the issue experienced with the unit but we will be more than happy to help you out. We will be reaching out to you via email so we can provide you better assistance.
Written by a customer while visiting Newair
Customer Rating
3
Loud and noisy
on July 18, 2018
Posted by: Mrmac
from Londonderry nh
Bought this unit hoping it would cool better than a smaller unit from a different company. Didn't work out.
No, I would not recommend this to a friend.
Written by a customer while visiting Newair
Customer Rating
5
Works great
on November 30, 2017
Posted by: mike smith
from freehold nj
Works great to cool off the upstairs bedroom that is always warmer than the rest of the house.
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: Tee & Dee
from LA
Verified Purchase:Yes
Have two units, both work great and cool the house down
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review.Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
I would buy this again!!!
on June 17, 2022
Posted by: Casey
from West Virginia
Verified Purchase:No
This is my SEVENTH summer running this thing wide open. It is the absolute best air conditioner I have ever had. I highly recommend it to anyone!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AC-12200E. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AC-12200E. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
2
I would not buy this product again
on July 22, 2018
Posted by: None
from Camarilllo, CA
This unit is way too LOUD. It does not cool a small area or keep it cool. The vent is only on half of the output window so directing air flow is difficult without physically moving the whole unit.
No, I would not recommend this to a friend.
Written by a customer while visiting Newair
Customer Rating
5
Best Price for a Great AC Unit!
on September 20, 2017
Posted by: Ryan
from Artesia, CA
This NewAir 12,000 BTU unit is excellent for my upstairs bedroom that gets direct sunlight in the summertime. Going to bed when the room is 90+ degrees is not a problem once you turn this thing on. As long as it is not overly humid, this AC will cool off a decent sized room in no-time. It gets the room down to the low 70's (I keep it there to save energy) and keeps it there all night. The timer and sleep functions are very nice, and the remote is a bonus so I don't have to get out of bed to adjust the unit's settings. The only downside is this unit is loud, not overbearing, but still loud. Once you get used to it, its no big deal and you can sleep with it on just fine, but the first few nights takes a little getting used to. Overall though, my girlfriend and I are very happy with the NewAir AC-12200E unit and how it cools our bedroom. I would definitely recommend this unit to friends and family. The customer service is a bonus, Ashley S. has checked in with me a few times to make sure I am satisfied and the unit is working properly, its nice to know that the company cares about its customers!
I would recommend this to a friend!
Written by a customer while visiting Newair