Best Buy - NewAir - 425 Sq. Ft. Portable Air Conditioner, 12,000 BTUs (7,700 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White customer reviews - product reviews

Customer Rating

5

Great unit!

on July 9, 2018

Posted by: Rob

from lexington, SC

So far so good! Great product. Cools a basement that has no ac just fine

I would recommend this to a friend!

Written by a customer while visiting Newair

Customer Rating

2

Omitting bad odor

on July 4, 2018

Posted by: DMC

from Illinois

I found it fairly easy to install. I had a bit of difficulty getting the hose fastened securely, but once I did the rest was easy. I bought this unit last fall but didn't open the box until Spring when I was ready to use it. The unit had an odor when I opened the box, which I assumed would dissipate after a few days & a couple hours of use. I have now had the unit out of the box for 2 months & have run it for many hours & it still smells. It works fine, blows cold air, keeps accurate temperature...... but there's a distinct odor to the machine, even when it's not running. When the unit is running, it's not blowing the bad smell, it's literally in the plastic or something.

Pros: Accurate Temperature Controls, Easily Portable, Easy Window Installation

Cons: Energy Inefficient

Response from NewairBy NewAir, Support, July 28, 2018

Hello,

Thank you for your feedback! The odor can be removed with normal maintenance and cleaning procedures, outlined in the owner's manual. If you have any further questions about this, please email support@newair.com for further assistance.

Thank you!

Ashley
Customer Service Representative II
NewAir Appliances

Written by a customer while visiting Newair

Customer Rating

2

Omitting bad odor

on July 3, 2018

Posted by: DMC

from Illinois

I found it fairly easy to install. I had a bit of difficulty getting the hose fastened securely, but once I did the rest was easy. I bought this unit last fall but didn't open the box until Spring when I was ready to use it. The unit had an odor when I opened the box, which I assumed would dissipate after a few days & a couple hours of use. I have now had the unit out of the box for 2 months & have run it for many hours & it still smells. It works fine, blows cold air, keeps accurate temperature...... but there's a distinct odor to the machine, even when it's not running. When the unit is running, it's not blowing the bad smell, it's literally in the plastic or something.

Response from NewairBy newairpwr, newairpwr, October 7, 2025

Hello,

Thank you for your feedback! The odor can be removed with normal maintenance and cleaning procedures, outlined in the owner's manual. If you have any further questions about this, please email support@newair.com for further assistance.

Thank you!

Ashley
Customer Service Representative II
NewAir Appliances

Response from NewairBy newairpwr, newairpwr, September 10, 2025

Hello,

Thank you for your feedback! The odor can be removed with normal maintenance and cleaning procedures, outlined in the owner's manual. If you have any further questions about this, please email support@newair.com for further assistance.

Thank you!

Ashley
Customer Service Representative II
NewAir Appliances

Written by a customer while visiting Newair

Customer Rating

1

DUPED!!!

on July 1, 2018

Posted by: MEM

from West Roxbury, MA

I bought TWO of these on Aug. 31, 2017. It was too late in the season to use them then, but was looking forward to using them this summer. Installed them three days ago as a projected 5-6 day heat wave began in the Boston area. I can't tell you how disappointed we have been!!! These replaced two window A/Cs of equal BTU that were 5 years old, and placed in the exact same locations/windows. The difference is SOOO striking in lack of cooling. The house is actually stuffy as the machines churn tepid air. And despite reviews saying to expect an initial strange smell, the smell coming from both machines even after three days of almost continuous use is overwhelming - it actually feels toxic. We've added water to the compressors, as suggested, and even tried to move them to different locations, but to no avail. An hour ago, we decided to shut them both down and just opened all the windows, despite it being close to 90 degrees right now, just to get the stench out and some fresh air in. NEVER, but NEVER, have I made a worse purchase - indeed, I'm one of the lucky ones that has never had to return anything purchased online. But now I'm stuck with these expensive machines, and in the middle of a heatwave! We have no other choice at this point but to go out and purchase two new AC units (we stupidly gave our other ones away at the end of last season). I hope NewAir reps read this review and respond. We bought these in good faith and have no idea what went wrong!!!

Pros: Easily Portable, Easy Window Installation

Cons: Doesn't Cool Air, Doesn't cover square footage it claims to, Energy Inefficient, Inaccurate Temperature, JUST AWFUL, Loud, Uneven Cooling

No, I would not recommend this to a friend.

Response from NewairBy NewAir, Support, July 28, 2018

Hello,

We are very sorry about the issues with your AC's. Please allow us to get this resolved as soon as possible, by contacting us directly: support@newair.com.

Written by a customer while visiting Newair

Customer Rating

1

DUPED!!!

on June 30, 2018

Posted by: MEM

from West Roxbury, MA

I bought TWO of these on Aug. 31, 2017. It was too late in the season to use them then, but was looking forward to using them this summer. Installed them three days ago as a projected 5-6 day heat wave began in the Boston area. I can't tell you how disappointed we have been!!! These replaced two window A/Cs of equal BTU that were 5 years old, and placed in the exact same locations/windows. The difference is SOOO striking in lack of cooling. The house is actually stuffy as the machines churn tepid air. And despite reviews saying to expect an initial strange smell, the smell coming from both machines even after three days of almost continuous use is overwhelming - it actually feels toxic. We've added water to the compressors, as suggested, and even tried to move them to different locations, but to no avail. An hour ago, we decided to shut them both down and just opened all the windows, despite it being close to 90 degrees right now, just to get the stench out and some fresh air in. NEVER, but NEVER, have I made a worse purchase - indeed, I'm one of the lucky ones that has never had to return anything purchased online. But now I'm stuck with these expensive machines, and in the middle of a heatwave! We have no other choice at this point but to go out and purchase two new AC units (we stupidly gave our other ones away at the end of last season). I hope NewAir reps read this review and respond. We bought these in good faith and have no idea what went wrong!!!

No, I would not recommend this to a friend.

Response from NewairBy newairpwr, newairpwr, October 7, 2025

Hello,

We are very sorry about the issues with your AC's. Please allow us to get this resolved as soon as possible, by contacting us directly: support@newair.com.

Response from NewairBy newairpwr, newairpwr, September 10, 2025

Hello,

We are very sorry about the issues with your AC's. Please allow us to get this resolved as soon as possible, by contacting us directly: support@newair.com.

Written by a customer while visiting Newair

Customer Rating

3

Hard to Install

on June 21, 2018

Posted by: Emma

from Pittsburgh, PA

I really like this, but is there an adapter for the hose? I have used duct tape to hold it on, on both ends. Should have there been some sort of kit? Have contacted new air twice, and no answer. If someone can help, please answer. I have to retape every couple of days!

Pros: Cools the Whole Room

Cons: Difficult to Install

Response from NewairBy NewAir, Support, July 28, 2018

Please email us for further assistance: support@newair.com. Ashley NewAir Appliances

Written by a customer while visiting Newair

Customer Rating

3

Hard to Install

on June 20, 2018

Posted by: Emma

from Pittsburgh, PA

I really like this, but is there an adapter for the hose? I have used duct tape to hold it on, on both ends. Should have there been some sort of kit? Have contacted new air twice, and no answer. If someone can help, please answer. I have to retape every couple of days!

Response from NewairBy newairpwr, newairpwr, October 7, 2025

Please email us for further assistance: support@newair.com. Ashley NewAir Appliances

Response from NewairBy newairpwr, newairpwr, September 10, 2025

Please email us for further assistance: support@newair.com. Ashley NewAir Appliances

Written by a customer while visiting Newair

Customer Rating

4

Kept front room cool

on April 25, 2018

Posted by: No

from Portland Oregon

First time I tried to turn it on I got a water full light, called company and was told to send back, this was just before a heat wave. I needed the air conditioner, so I took the cover off and cut the wire to the water tank and it has worked great since. I check water tank every three days and never had it full.

Pros: Easily Portable, Easy Window Installation

Cons: Loud

Written by a customer while visiting Newair